Bangalore University — Degree Certificate not received- Passed out in 20014 - B.Sc FAD

Address:

Bangalore, Karnataka, 560056

This is about non receipt of Degree Certificate from Bangalore University, even after 10 years. The particulars are as given below:
Name of the student: Sushna Suresh
Reg.# 022YV015
Course: B.Sc FAD
Year Passed: 2004.
1st Year B.Sc FAD[protected]
ALT Training College,
Sarjapur Road, Bangalore

2nd & 3rd Year[protected] &[protected]:
The Oxford College of Science
1st Phase, J P Nagar
Bangalore 560078.
Present location of the College:
The Oxford College of Science, Business Management, Arts & Law
HSR Layout, Bangalore 560102
Phone:[protected]/316/301/391
She had and passed out in the year 2004 and applied for Degree Certificate in 2005, as per the required formalities, but did not get it. She then continued her follow-up(through me-father) but without success. Frustrated, in 2014, I had made a complaint to HRD Ministry, after which I got a call from Bangalore Univirsity(Examination Branch) and they advised me to contact Oxford College. And as advised by them, I went there and filled the Convocation Form (50th Mini) -2015, dated 20.6.2015, and paid Rs 1600/- (Rs 720.00 fees +Rs 880.00 fine), as per copies enclosed. After the above exercise, I had been regularly checking with the College but as per my latest enquiry with them, they did not get the certificate. Today, when I called them they said her details have been passed on to the Bangalore University, to check. Now I don’t trust them as this has been going on for the past several years.
During my interactions with the College authorities, I could gather that this happened as the concerned Assistant at Oxford College at J P Nagar 1st Phase, Bangalore, did not submit the list of 3 passed out students(one is my Sushna Suresh, and the other two are also waiting for their certificates)are also to the University. A few years ago, science section of the college shifted to HSR Layout, Bangalore and they are now responsible for getting her degree certificate.
Now this is the only option left to me, hence this request.