Bangalore Water Supply & Sewerage Board [BWSSB] Complaints & Reviews

In Rajmahal vilas near S M Krishna Residence KEB have dug the road to give connection to an apartment have damaged the main water line yesterday . Water is leaking and has stopped water supply to my house. I tried the Helpline Number but its out of order . I reported to the water station but they they lifted there hands up as the maintenance contract has been given to L&T. Its most unfortunte there is no proper system to give solace to the problem faced

Hi,
I am residing in the Mahalakshmipuram area, Bangalore. We are under the jurisdiction of BWSSB, Modi Hospital Road, Mahalakshmipuram, Bangalore.

Our old meter was changed to a new one in Aug 2016 as has been done all over our locality. But due to wrong reading in the Aug 2016 bill wherein the Change in the meter and its reading number has not been accounted, our water consumption was shown as 90, 000 Liters per month instead of the average of 16, 000 - 17, 000 Liters per month. Please refer attachments.

This error has been brought to the notice of the office by physically giving a letter. But till date the error has not been rectified and the Feb 2017 bill is showing Rs.8, 698/- as due. Number of complaints to the AE there has not solved this issue.

Please refer the consumptions graphs from Mar 2016 to Jul 2016 and beyond. The spike in the consumtion is clearly due to the change in the meter and not taking care of the offset reading in Aug 2016. Further, the department is trying to slowly reduce the consumption to approx. 20, 000 liters which was the original consumption before the meter change. All this shows that the department is trying to hide their mistake and making the consumer pay.

Please refer all the attachments and the complaint and the acknowledgement received. Hope this will be resolved at the earliest.

Sir
I would like to bring the following for your kind notice to rectify the defect As per the provision available i used to pay the water bill on line In the month of Dec.16 and Feb17 I paid the bill on line. But it was not updated in your record As such i received an arrears bill in the month of Jan.17 and March 17
I contacted the local office officials for correction.They told me that they have no provision to correct the error and advised me not pay bill online. Pl let me know to whom should i contact to set right the error Transaction ID Bill Number Amount Paid Payment Date Reference No Merchant ID
[protected] S[protected] 200 13-02-17 S[protected] 00007517
[protected] S[protected] 403 11-01-17 S[protected] 00007517
[protected] S[protected] 200 14-12-16 S[protected] 00007517
[protected] S[protected] 203 15-11-16 S[protected] 00007517
[protected] S[protected] 200 22-10-16 S[protected] 00007517
[protected] S[protected] 200 10-09-16 S[protected] 00007517
[protected] S[protected] 200 09-08-16 S[protected] 00007517
[protected] S[protected] 200 11-07-16 S[protected] 00007517
[protected] S[protected] 200 12-06-16 S[protected] 00007517
[protected] S[protected] 200 11-05-16 S[protected] 00007517
I furnished the e payment details for reference
I request you to look in to matter and set right the things
Narayana Murthy S G

I am residing in 3rd cross, Muharram Masjid Road, Bhuvaneshwari nagar, Sultanpalya main Road, RT-Nagar(Post), Bangalore-560032. I know that only one CMC connection should be given to all resisdential house.

In my area, I can see many people holding (2 to 3 CMC connection, direct connection from the main pipe) .They are getting this done by paying money to the person (Muniyappa) who is in-charge of water supply. People who are holding single CMC connection are facing water scarcity, and i have taken this to him but he didn't come back to me.

I request to take this complaint as an high priority. I have enough proofs to submit. If multiple connection is possible then i am ready to go with that, if not then remove all the multiple connections and direct connection from all the houses.

If this is not solved here then I need to proceed further to solve this.

Thank you,
Rajeshwaran
[protected]

To whomsoever it may concern

Address:
#50, 5th cross, 4th main, Near Sri Balaji Kalyana Mantapa, Banashankari 3rd stage, Bengaluru 560085

There is leakage in sanitary drainage system of my neighbors house. The surroundings are polluted and leading to diseases like malaria, cholera and many more.

since from 10 days. by which it is resulting into bad smell and causing serious health problem. So Kindly the office may look into the matter and solve the problem.

There are childrens live in the locality.

The owner of the house is not responding,

I request you to resolve this issue as early as possible.

Thank you

Sewage of toilet water is directly sent to the drainage which is blocking the complete and very unhealthy complianed to swatch bharath mission also please help on the same.

This need to be rectified and the measures of constructing bathrooms was not taken there is not permission to construct the batrooms without the norms which is directly left into the drain which is blocking main sewage...

It is with regret i m forced to raise this complaint . I am residing in the below mentioned address from 6 years and not a single day we have received water . Inspite of various complaints our efforts are worthless . Least hoping that the matter is bought to your good office and u understand the pain of living without water . I would also like to highlight we r forced to get water from road taps which is a tedious job even for toilet. Hope you understand the seriousness of the situation and do the needful .

Name: DR. Sudhamani
Address: NO.98/2 coconut avenue road 8 th cross malleshwaram bangalore 560003
RR NO : N[protected]

Dear Team,

I received the bill amount of INR.451 in the month of Nov’16 & I have made the payment on 6th Dec’16. But in next month I received bill including previous month arrears totally INR.935 but here I paid only INR.500 because I have already paid previous month.
Now again I received INR.1033 in the month of Jan’17 with arrears.

Please resolve the issue & confirm how much amount I need to pay finally.

Payment Details:-
1. 6th Dec’16 INR. 456 Tran ID NET[protected]
2. 4th Jan’17 INR. 500 Tran ID NET[protected]

My Contact No: [protected]

Complaint submitted from: Sri Lorven Homes Flat Owners Association
2nd A Main, 21st Cross, Vignannagar, Bengaluru-560075

Consumer No.E-3-30742
Amount Paid on 21/09/2016 Rs.9496-Transaction No..E[protected]
Amount Paid on 25/10/2016 Rs.9548/-
Amount Paid on 05/01/2017 Rs.11211/- Receipt No.274385

Amounts Charged is very much on the higher side and not based on the actual average consumption of the past months. Hence request for Repairing the Water Mete or Replace the the same.

I have purchased the Subject house during 2004 from Mr. Mahadev Patil (who is Brother-in-law of Mr. L.S. Kandappanavar and staying nearby at Krishnappa layout Retd AEE BWSSB).
However, the billing was changed to non-domestic about 18 months ago, as I had rented the house for a school.
Due to heavy losses, the school has not paid the rent for more than nine months and also not paid the arrears of bills from BWSSB and BESCOM.
Now the school is closed since more than one month and I have paid the arrears of Rs 10063 on 09th January 2017 - after enquiry at your Sanjay Nagar & RT Nagar offices.
I was told that we can get the conversion in billing only after paying the arrears amount.
By the time, another bill is received (without updating the amount paid) for Rs. 11397
When I visited your office again on Friday, 13th January 2017, I was requested to pay only balance amount of Rs. 1334 by cheque (in view of new currency notes).
I have obtained receipt for the same as on 13th Jan 2017, and the same is updated in your records as on 17th January 2017
Since I have already visited your office more than three times and also since the conversion to domestic is very urgent, I request you to permit me to do the needful immediately, as I don't want to return empty handed once again.
Also, I will produce all documents for change of name (sale deed, khata, tax paid receipt, etc) to do the needful from your end.
Please let me know when I should visit your office, one last time - TO COMPLETE BOTH THE FORMALITIES WITHOUT FAIL.
Thanking you, Sir.

Kindly close the gutter in Kodipalya of[censored]ttarahalli Kengeri Road. There are about 5000 houses. The stench is unbearable. Kindly arrange to close it. We will be very grateful. It is a upcoming locality. Huge Flats are coming across the Vrushbavathi gutter. The Gutter being in open state is attracting foul smell, anti social elements and spoiling the environment.

It will be a great boon to all o[censored]s if the gutter is covered adequately.

Many thanks in advance.

I look forward for a expeditious resolution.

Kumsis

Dear Sir/ Madam,
We currently reside at Rajanna Layout, Behind Shilpa Bakery, Hormavu-Agara.
We want to bring to your notice that we haven't been getting regular water supply for the past two months. Inspite of having a water connection, we have to regularly order tankers.
We request you to kindly look into this matter to regularise the water supply in our area as soon as possible.
Thanking you in anticipation.

Dear BWSSB,

This is to bring to you kind notice that for the RR no S-58992, the total bill show in the online is not as per the bill provided from the area inspector.
Online billing amount is Rs.3251/-
Actual billing amount is Rs. 6230/-
We are not able to do the online payment for Rs.6230/- and we can only do the online payment for R.3251/-.
Hence kindly request to check the discrepancy, so that online payment can be done.
Thanks and Regards,
Vijesh

Water getting wasted as there is a possibility that the water supply pipe is broken by the people who live in slums nearby and the water is getting wasted whole day and now its a place for pigs to take a nap and mosquitos to breed.This is there from quite sometime.please take action at the earliest and give separate water supply to the slum people so that they will not break the pipevagain after you people tepair.

We the residents of gurudarshan layout, vidyaranyapura face water problems regularly. The water is left only twice a week which affects daily. We request to leave at least borewell water regularly.

Without going work, we should be filling water. It affects our career also. Not able to do washing of clothes, dishes. Cooking becomes difficult. We have to pay water bill which is high. These problems we are facing more from last 6months. We are not so rich to get water tankers daily which costs R's 250 per half load. We stay in rented house. It has become torture without sufficient water. It's residential area. Household work does not happen as water is basic need.

Please consider the complaint and request to solve it.

Hi, We have Sanitary issues, the drainage and restroom water is not passing. Can you please help us in checking out the issue of water not passing.

This is one house issue, as drainage and sanitary water is not passing.

Address: 219, 9th cross, near HKBK College of engineering, Govindapura Main Road, Arabic college post. Mobile: [protected] Thanks

No Water from past five days and no reason given for disconnecting the supply or no prior information and no unpaid dues pending. Water supply to other houses in around the area is proper even new water line connection also given to the other roads only 5th Main Lakkasandra is yet to get new water line connection. No clue whom to contact and no proper information .

Hi, I stay in an apartment at Kodichikkanahalli, Bangalore . We see that a borewell next to our apartment complex is being used for commercial purpose.Everyday tanker carries lakhs of litres of water to private parties, this has caused our apartment borewell getting dried up .Is this not illgal ?. Drawing unlimited water from residential areas would hamper all other surrounding water sources . Please guide me on our next step of action.

Hi I am Mashood residence in bangalore in kerthi layout 3rd cross kamanahalli sharing this complaint regarding the water supply and all residence beside my premises would strongly request the concern dept to release the kaveri water between morning hours 6.00AM to between 9.00AM as the recent hours we are facing issue concerns are releasing water after 12.00AM so highly difference for us to fill our water tanks on time and also today which is 9th December 2016 which the water authority has to release the water until now nothing has happened.

I trust you guys take serious action on the concern section and please notify me by mail regarding our action.

NOTE :- If the issue is not rectified i will proceed with the photo copy of this complaint with the higher department, so i would request the concern department to take this issue seriously.

Thanks & Regards,
Mashood

Hi team

My Name is Neha Sharma. I stay in #2214 shardha nilaya, chandranagar 13th main, 1st floor Kumarswamy layout Bangalore 560078.

All of a sudden in August we received a Bill of ₹2300.00 for one month and post which I am receiving the same bill . Have tried to contact the Bwssb via email but it doesn't work . I haven't paid post August thinking that it is incorrect and hoping i get reply from Bwssb team . Now the bill is reached ₹7000 which is in sane . Not sure what needs to be done
My contact number is [protected]

Please help me