Bangalore Water Supply & Sewerage Board [BWSSB] Complaints & Reviews

Sub Division - E22
RR No - E-357360/KRP

Past 2.5 years I am rasing complaint that No water in house, but without fail I getting the bill for every month. Same have been informed with billing person and line man. Still issue is not fixed yet

I am staying in Yarandahalli RK township, on the way to our house there are many construction s are going on in the road side with out maintained proper drainage system. All drainage water including the waste flowing through road from past 6 to 8 months. Many small children are walking to school through that road. It is disgusting and not expected irresponsible behaviour from the land owners or govt officials. None are taking any initiative to maintain proper drainage system. Even lots of waste water discharging from some small factories too. Not sure who gave approval to function such companies without maintained proper drainage system. I am trying to complaint this from few days and not getting proper channel. Please take necessary action immediately to correct this issue.
Regards
Tessy

Hi,

Customer Name: J Senthil Kumar
Bill number: E[protected]
Address: No 27B, 13th Cross, Kuvempu Road, Vignan Nagar, Bangalore 560075.
Phone: [protected]

Issue: Incorrect bill statement

I paid the last bill of Rs 1, 845 on Dec 1, 2021. Payment receipt attached.

And I've received another bill of Rs 3, 253 with a due date of Dec 21.

This is an error. Please rectify the error and reissue the correct bill.

Thanks
[protected]

I have been logging complaints multiple times

BWSSB[protected]

BWSSB[protected]

BWSSB[protected]

Dinesh AE does not even contact me instead keeps closing tickets, What is the point of submitting tickets and issue is not getting resolved

I have created another ticket # BWSSB[protected] due to the issue being still not resolved.

Registration# : E[protected]

Appreciate your support to resolve this on priority.

Our RR Number IS E-372238

On 4TH NOV 2021 we paid INR 24940.90/- via Bill Desk, please update status of payment for below details

DATE OF TRANSACTION:[protected]
AMOUNT- 24940.90/-
PRN NUMBER:- WAXC[protected]
DEBIT ACCOUNT BANK:- AXIS BANK LTD
A/C NUMBER :- [protected]
BANK REFERENCE
[protected] INB/[protected]/BANGALORE WATER SUPPLY(BILLDESK)/Bw INR 24, 940.90.

FOR ANY UPDATE OR INFORMATION PLEASE CONTACT [protected] OR [protected]@gmail.com

Foul smell. Drainage leakage, near hinduja apartment, virupakshapura bengaluru

Online Payment of Rs.313/- did not get through.

Hi there is no water supply from past 2months in our area, I informed this to Waterman but he said there is some motor problem.he is very careless about this and not responding properly.its being very difficult for us to maintain without water supply.please take action on this.
Please do the needful

Subject: Complaint from BWSSB Consumer Name D E Vinoda w.r.t Wrong Billing in spite of submitting multiple requests in written at AEE (NW-1) Office, Rajajinagar Bangalore.

Respected Sir/Madam,

We have a BWSSB water connection in the name of D E Vinoda (Water Consumer RR No. W-217042). As she is an elderly person, she had given an ECS instruction through Vijay Bank for autopayment of bills.
She had closed her bank account in Oct 2020 as she could manage. Due to national banks merger then, there were integration issues and it resulted in unsuccessful payments. However, BWSSB systems got updated as payment received.

We volunteered to report this to BWSSB that bill payments weren't happening in spite of their records showed "no due" or "Paid" from our end as we didn't want to lose a water connection due to miscommunication or systems beyond our control.

After multiple visits to AEE (NW-1) office in Rajajinagar since June 2021, we managed to convince the BWSSB officials to reconcile and issue a statement of dues to be cleared. As per their statement issued on 18th Aug 2021, we have paid 11, 865 INR on 1st Sep 2021 through Bangalore One (Receipt No. B-1338W-2170420900109219165784) and this in addition to the interim payment of additional dues of amount worth 9, 469 INR, paid on 29th Jul 2021 through Bangalore One (Receipt No. B-1338W-2170420702907218974909).

Issue of Concern:
1. BWSSB had started showing these amounts as advanced paid and it further complicated the billing.
2. BWSSB has been incorrectly charging Surchare for Borewell (300 INR per month), when we repeated corrected them that we do not have a borewell.

We kept clearing the dues as it gets billed and submitted a written request (acknowledged by BWSSB) on the above to be addressed on 30th Oct 2021. It is not addressed and we are made to follow up till date. We have the latest billing for Nov month issued on 18th Dec 2021 and it had the aforesaid listed issues.

In spite of we being open and diligent clearing all the dues till date though (it’s incorrectly billed), we feel BWSSB is very unprofessional in their approach in taking timely action. It’s a cause of grievance and feel helpless. In the tough situations like Covid, we feel unsafe to often visit BWSSB office in person with no outcome.

We request your intervention and support in addressing this issue and also adjusting the incorrectly billed surcharge for Borewell, till date.
Looking forward to your immediate intervention and support.

Yours faithfully
D E Vinoda
Mobile no [protected]
Address: 215/5, 14th Main, A Block, Subramanya Nagar, Bangalore 560021

After manhole work in front of ny house, all concrete and debris kept there only without cleaning, its disturbing walkways.

Sub div:NE1
RRno: N 85;10/119-250, bILL NO -N[protected] dtd 12/12/21
in this bill rupees 200 is shown as bore well charges and there is no bore well. where as in the same premises. another another RR N-04431/M9-161. it indicated as zero which is correct. The premises has no bore well. Request you correct the same and adjust the charges for next bill.
Thanks
Dhruva

There is drainage overflow at 12/1 coles road this problem is occuring more frequently
kindly clear it.

Respect sir as we are facing heavy shortage of water we are not even getting proper water to drink please for Godsake please kindly i request you to survey our area mentioned below No 23 Gafourlayout L B Sastri nagar HAL Bangalore 560017 i will be very happy and thankful to you

I paid Rs.2369/- on 2nd July 2021 against water bill no. N[protected] through Paytm but the amount is reflecting in subsequent bills as arrears with interest. I met AEN Sri. Ramesh Yelahanka North2 several times & sent email to the Chairman BWSSB but no action is taken in this regard. I have provided payment proof but where the money gone if it's not credited to BWSSB ? I request for waiver of arrears with interest for the amount paid by me already.
Thanking you

There is a manhole just next to my house and is overflowing with foul smell. If i have to go out of my gate i have to stamp it and go. This is happening from past one week and i complained it to the neighbour to get it fixed as it is infront of their premises and is an apartment. Looks like they are least bothered. Kindly take immediate action to get it fixed.

There is no water supply in our area since more than a month @ 1st Block, Akshya Nagar, Ramamurthynagar, Bangalore 560016.

Hi good morning

Madam/Sir

My house water meter seems to be broken as we have noticed more water bills in recent months and also to cross we observed the meter and we found meter was running inspite sump being full

Kind request to replace the meter Or correct the meter

Dear Sir/Madam,

From past 1 month we are not receiving any water in our street. We are forced to buy the tankers. Our neighboring localities are receiving the water but not us. We are paying the bills on time and genuinely paying taxes. This is not acceptable. Waterman Mohan and Engineer Dinesh are not responding to our calls. Please help.

HI,
Sweage water is overflowing from the chamber in the 7th Main road, 7th cross. Request to address the issue asap.

Dear Sir/Madam,

With reference to the subject, I would like to bring to your attention about the issues faced due to negligent and unethical behaviour of BWSSB meter reading personnel in sub division S1.

We are facing the following issues from the past few months:
1. We have requested the meter reading staff multiple times to provide the bills to by fixing in the door latch or dropping in letter box.
2. We request the BWSSB personnel to close the gate after reading the meter but unfortunately they do not close the gates which leads to stray dogs coming inside our compound.

Despite multiple requests and polite explanations, we see that the attitude of BWSSB meter reading staff is the same.
On 13-Dec-2021, we have requested and had a discussion with them regarding these issues, the staff gave the following replies:
1. The meter staff are on field duty to cover more than 2, 000 houses and hence they cannot close the gates in a proper manner for all houses.
2. We customers are complaining because our intentions are not correct.

Consumer Details:
Name: Eshwara Muchinthaya I
RR No: S-539812/S-50
Sub Division: S-1
Consumer No: 57030

Furthermore, we request you to bring some changes in the meter reading process so that the whole hassle for consumers and BWSSB staff can be avoided at best.

We could suggest the following to be implemented gradually.
1. More consumers are nowadays opting for online bill-payment. This has also increased during the COVID pandemic. As bills are available online, the meter system can be changed so that manual work to provide the bills can be avoided.
2. Consumer address and communication are also updated in BWSSB records and hence the bills could be sent through post which would also reduce the manual work for BWSSB.

We would also like to highlight on behalf of the residents of Eshwara Layout that our intention is not negative (as suggested by the staff) but it is purely to suggest best customer practices from our end and also BWSSB staff's end

We request your goodselves to look into the matter and encourage the BWSSB staff to be more considerate in this regard and oblige.

Thanking you,
Eshwara Muchinthaya I, Raghupathi Achar, Sridhar Udupa K.
Contact Number -[protected].
Residents of Eshwara Layout, Konanakunte Post (Sub Division S1)