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Bangalore Water Supply & Sewerage Board [BWSSB] Complaints & Reviews

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Updated: Apr 7, 2026
Complaints 3458
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224
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Bad 😕 It seems that Bangalore Water Supply & Sewerage Board [BWSSB] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Bangalore Water Supply & Sewerage Board [BWSSB] reviews & complaints page 96

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V
Viswanath G.R.
Jun 18, 2020
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I have paid the BWSSB bill of Rs. 571/ on 12th June 2020. The details are given below:
Operator Reference Number PT01TBQPBA4R
2. Consumer Number N-210372
3. Amount 571
4. Transaction Date & time 12/Jun at 08:43 AM
Transaction has been successfully processed at Paytm and in BWSSB side, it showed as failed transaction. Hence, I have paid for the second time.

It is requested that amount of Rs. 571 pertaining to operator reference Number PT01TBQPBA4R may please be refunded / adjusted in the next month billing cycle.
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    Mohana Murali Gurunathan
    Jun 13, 2020
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    During the lockdown period, i did not get the bwssb bill. When i saw in paytm, i found that the bill has been generated and hence paid the money through paytm. But last month, when the physical bill came, the amount i paid was shown as arrears. I paid all the amount except the arrears with the through that this will get rectified next month. Now this month too, the amount paid through paytm is shown as arrears (With a fine of rs. 100 added). What should i do now?
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      Harsha Harshith Kumar
      Jun 12, 2020
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      Address: 5th cross, Jyothi Nagar horamavu agara, babusapalya

      Hi sir no water in still 4 months, very poor peoples stay in location. Pls sanction water.
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        Harsha Harshith Kumar
        Jun 12, 2020
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        Address: Jyoti Nagar horamavu agara,5th cross, babusapalya, Bangalore

        Sir we don't have water in bangalore still4 months. Pls solve this problem
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          J
          jithu vijay dazz
          Jun 12, 2020
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          Hi sir,

          I stay in an appartment in bangalore. There are 4 families. Waterbill is not seperate. It is common for all. But i was not there for 3 months. I have not used water for 3 months. But obviously i have to pay for the fixed amounts like meter charge and so on. I want to know in the bill, which is the amount that is corresponding to the usage of water. What is meant by arrears in that?
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            A
            ateeqahmedm
            from Bengaluru, Karnataka
            Jun 3, 2020
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            Reg: "no water due to poor pressure"/ rr no: n-333163/40-232

            Respected sir,
            With due respect i request you to resolve the issue of very poor water pressure to my home since february 2020 (Bwssb[protected].
            I have complained the issue several times to area authority, the official visited the spot also, but no solution till date.
            Request your assistance in this regard to solve the problem as soon as possible.
            The bwssb officials not in mood to fix the issue, instead advise us to change the line & lower the level to get water, they say all other residents get water only your home is having the issue, the same dialogue they are saying to our neighbors also.
            The matter need to be escalated to the highest authority & fix the issue at the earliest.

            Address:
            No.18, 3rd cross, sulthan palya, hanumanthappa layout, r. T. Nagar post, bangalore:560032.
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              R
              Rekha vr
              Jun 1, 2020
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              Address: 7th cross down Anepalyam

              Hi,

              This is with regards to the sewage problem that we with our neighbour house. Chamber water is over flowing and none of tenants or owner is taking action.

              It is stinking very badly and we neighbours are having such an issue and can't step out.

              Please look into it and take action.
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                N
                Navyaqueen
                May 28, 2020
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                Resolved

                The following employees who work in the BWSSB of mahadevapura, By mistakely some charges has been mentioned in the Bill to cancel that charges they have been asked the to submit the letter even after submitting letter they ask us Money like bribe... There Names are as fallows :-
                Anil :[protected]
                Lokesh :[protected]

                Please suspend this employees ...they ask money like beggars... This both guys are equal to beggars only
                May 28, 2020
                Complaint marked as Resolved 
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                What steps are taken to resolve the issue, to be mentioned here properly. Simply closed means again it goes into the same track. This bribe system nobody can solve.
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                  T
                  torma
                  May 18, 2020
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                  Address: bwssb, cauvery bhavan, bangalore

                  Rr no: se318790/k-50, domestic consumer no: 36154,
                  Bill no: se[protected], dated[protected].
                  This bill was actually generated on[protected]. This bill did not take into account my payment of rs.: 866/- paid on[protected] through paytm (Md-ipaytm) with reference number [protected].
                  I request that this maybe rectified and correct bill given for doing the payment.
                  Thanks.
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                    B
                    bhushan99
                    May 13, 2020
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                    I have been handed over BWSSB bill of RS.10, 491/- with a consumption of 2, 14, 000 litres. we are a small family of 4 people staying i the same house paying monthly bill of Rs 300/- to Rs 400/- only. The BWSSB has resorted to hike up the bills unethically to loot from the public during the tough covid times.
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                      R
                      Raghuraman Thadagam
                      May 7, 2020
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                      My rr no. Se299163 / t1-203
                      Bill no. Se[protected] dt.03.05.2020 is for two months consumption, as the earlier bill reading was on 4.3.2020. Our consumption as indicated in the bill is 9000 litres. The earlier bill meter reading on 3.3.2020 was 376000, for a consumption of 6000 litres. You have assumed same consumption for the reading on 3.4.2020, without taking a reading, due to lock down and taken the previous meter reading as 382000. So even though the total consumption for 2 months is only 15000 litres, you have charged me at the higher rate for 9000 litres. Also i could not pay the bill in april because you did not upload the assumed bill till 15 th april and my back will not accept payment without bill and you have penalised me with interest as rs.3. My actual bill should be rs.200= and not rs.237= please give me credit as i am paying the full bill.
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                        M
                        msrikantmba
                        May 4, 2020
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                        Address: #16, Rajeshwari layout, 4th Cross,1st main, Varanasi

                        I am resident of rajeshwari layout, 1st main, 4th cross, jinkethimanahalli, varanasi. This is a extended layout (4th cross rajeshwari layout) there is no cmc connection for all the houses due to that we are facing severe water problem and there is no cauvery connection in our area. Requesting to provide cmc connection to households with that only we can overcome water crisis.. We are sincerely requesting to resolve the problem.

                        We are completely dependent on local water tanker

                        Cmc connection is very much required in the mentioned street so that only water crisis will solve the problem for us.
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                          K
                          kolyasp
                          from Bengaluru, Karnataka
                          Apr 27, 2020
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                          We are staying in btm iv stage (Dchalli 1st main road) regret to inform the illegal activity day & night happening in the adjacent site. Our repeated request to the tankerwalla has fallen on deaf ears. The address & whereabouts of the site owner is not known. Our nightmare continues. Kindly look in to this matter and peace & serenity of the area is restored and we can live peacefully.
                          Hope the matter will have your immediate attention.

                          Regards
                          Shankar
                          Aggrieved sr citizen &his family
                          Bangalore. 560076
                          27th april 2020
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                            Ranjani TV
                            Apr 24, 2020
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                            Address: Arekere Mico Layout

                            Reg: rr number: s-531825

                            Hello,
                            For the above mentioned rr number, the water bill is coming huge since past two months. Last month it was rs.866 and we paid the bill.
                            But this month there is no one at home and consumption is almost nil and we have got a bill of rs. 978 which is very huge

                            Usually we used to get bill around rs. 400 or so.

                            Please look into this matter.

                            Thanks
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                              K
                              Kalyanasundaram Sankaran
                              Apr 23, 2020
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                              monthly bill payment not updated in website

                              I have cleared my. Bwssb april bill for water consumption for rr no n-101524 through mobikwik payment portal. The bill nois n[protected]. Transaction ref : mk[protected]. Operator ref - mk01009ndwnt. Amount paid rs 1957 on[protected]. But the bwssb web site still shows amount due as rs1957 and my payment is not reflected.
                              Please do needful with mobikwik and bwssb bengaluru to solve this issue.
                              Photo of bill payment is attached...
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                              Janardhan MK
                              Apr 21, 2020
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                              Address: #1725, 23rd A cross, 3rd Main, C Block, Sahakarnagar

                              Hi,

                              Suffering from Stinking smell from Rajakaluve since 1 week. As sanitary water getting leaked into Rajakaluve and the water stuck there without flowing.
                              Kindly fix it.

                              Number: [protected]
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                                M
                                Mohammed Afrose
                                Apr 18, 2020
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                                Address: Bwssb. Doorvaningar bangalore
                                Website: Bwssb.org

                                I do not have borewell in my premicess and when i took connection the engineer also checked. And in previous bills also s. C for borewell was not charged. But this month they have charged 1000 as s. C for borewell which i dont have. I raised the complaint online and sent mail also to rectify the bill. So that i can pay. But no response. Cannot visit the office due to lock down. And customer care no is just putting on hold. If i want to write a letter for cancelation of sc why should consumer do it. With out inspection how did they charge it. My rr no is e-378321
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                                  M
                                  Moulana i
                                  from Mumbai, Maharashtra
                                  Apr 17, 2020
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                                  Address: No 75 12th Cross Narayana Pura Wilson Garden Bangalore 560027

                                  Since past two days there is no water supply in narayana pura wilson garden we or paying bills on time why even we have to face they water problem fix the water supply from immediately triying to contacting customer care [protected] for compliant no responce in bwssb today its to uncomfortable kindly take they action on priority help to release water to narayana pura wilson garden during the lockdown this issues not to came has govt behind stay home be safe pathetic and disaster service by bwssb

                                  Regards
                                  Moulana
                                  [protected]
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                                    S
                                    Shireen Fathima
                                    Apr 12, 2020
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                                    Address: Indiranagar

                                    SE2
                                    RRNo-E-246787/29-195
                                    Cons No-10110
                                    Dear team, we usually have a bill under ₹400 per month. January and February saw a bit of around ₹800+ and March it was ₹1205.
                                    I am not sure what is causing this increase. Please help to check this as it is incorrect.
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                                      S
                                      Smmd1234
                                      Apr 5, 2020
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                                      Sewerage is block in our building since last 11 days and visited by local department on friday but problem not solved yet. We are facing bad smell and loo water blockage as staying in ground floor and now it’s beyond limits. You are requested to kindly take necessary step immediately to sort out this critical issue as it’s impact human health.

                                      Flat no 11
                                      Ground floor
                                      52/1, pawan nabula
                                      8th main, 4th cross,
                                      Sbm colony, brindavan nagar,
                                      Mathikere, bangalore-54 ktk india

                                      Contact:-mr pawan seth
                                      [protected]
                                      +[protected]
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