| Address: Mumbai City, Maharashtra, 400088 |
To, date :-22.04.2018
The chief branch manager,
Boi
Churchgate
Subject: no facility available at the airport lounge despite of being charged an extra fee of approximately inr 1700 (Annually) while issuing the international credit card.
Dear sir,
This is with reference to my international credit card # [protected], which was issued to me by charging a heavy annual fee of approximately inr 1700.
As a part of benefits, i was told that i can use this card internationally at any airport and there would be a lounge facility that would be available for this card.
I was at netaji subhash chandra bose airport (Kolkata) on april 21, 2018 where i decided to finally avail the benefits of the card. I am very disappointed with the experience that i've had, where in i was explicitly told by the staff, that this card is not eligible for a lounge facility.
The staff clearly mentioned that there is no such facility available on cards like these and i clearly felt humiliated because of the benefits that i wanted to use as a part of the card facility mentioned by boi.
I'd also like to inform you that this action makes me feel cheated and i don't wish to continue with this card and services whatsoever. Kindly refund the amount that i have paid for getting this card issued and cancel this card for me.
I hope to receive a revert and a quick action being taken for my request.
Ashok dwivedi
Bldg.# 145, flat # 1
Western railway colony,
Santacruz (East)
Mumbai-400055
Mob.[protected]
Bank Of India customer support has been notified about the posted complaint.