Mobikwik Customer Care
One Mobikwik Systems Pvt. Ltd.
Customer satisfaction rating: 7%
Submit a Complaint
3979
COMPLAINTS

Mobikwik Customer Care

One Mobikwik Systems Pvt. Ltd.

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Address
2nd Floor, Orchid Centre, Golf Course Road, Sector 53
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 93 1392 5342  [Customer Care]
up
3956
down
2484
+91 94 6644 6644  [Customer Care]
up
2073
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1936

Additional info
Customer satisfaction rating
7%
Complaints
3979
Pending
0
Resolved
280
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon08:00 am - 10:00 pm
Tue08:00 am - 10:00 pm
Wed08:00 am - 10:00 pm
Thu08:00 am - 10:00 pm
Fri08:00 am - 10:00 pm
Sat08:00 am - 10:00 pm
Sun08:00 am - 10:00 pm

Mobikwik Complaints & Reviews

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Mobikwik — online fraud transaction for credit card

 ranaj on Nov 18, 2019
I received a call from [protected] on 05.11.2019 at 4.10 pm claiming to be Neha
from RBL bank. She asked for few bank details and after few minutes i started
getting withdrwal messages from bank . It has been shown in the message that the
amount has been fradulalently withdrawn into a Mobikwik account. The amount has
been withdrawn in two transactions, one of Rs. 60998/- and one of Rs. 11000/- i.e.
total of Rs. 71998/-. It is a clear case of fraud and has been done through
Mobikwik....
Complaint comments  Read comments Complaint category Credit Cards

Mobikwik — amount not transferred to bank account

 Nishikant.mumbai on Nov 18, 2019
Mobikwik Ticket No: 12869124
I have transferred rs 20000 to bank account from mobikwik wallet on 17-Nov-2019. Amount get deducted from wallet but not credited to my bank account. Please look into the matter and resolve the issue. I am trying to contact on customer care but ivr recording only.
It's more than 24 hrs and amount not credited in wallet or bank account....
Complaint comments  Read comments Complaint category Banks

Mobikwik — recharge railway

 pam b on Nov 18, 2019
Cannot do the recharge of rs. 200 in rwallet.
Wanted to renew the train pass.
You always say that avoid to cue and all & when we go to uts app for recharge there is a problem like this.
Very very bad. I cannot renew it now. My balance in mobiwik is rs. 76. What is the use if i cannot get avail the facility. This is not a good service.
Please look into the matter....
Complaint comments  Read comments Complaint category Railways

Mobikwik — money transferred to wrong wallet

 yashaga80 on Nov 18, 2019
I was transferring money from one mobikwik wallet to another. By mistake, it get transferred to a wrong mobile no. The money that is transferred to the wrong mobile no. Does not exist and also does not have mobikwik wallet on that no. Also. If possible then please revert the transaction amount to my wallet.
The transaction amount was 1895 rs.
It was transferred to [protected] and it got transferred to [protected].
My name is ishant and my wallet is from no. [protected].
Transaction id is[protected]ef788abcb...
Complaint comments  Read comments Complaint category Online Shopping

Mobikwik — amount didn't show in wallet

 Kumar_adarsh098 on Nov 16, 2019
I have added a 9000 and 1000 rupee from my RedCarpet App pre paid card issued by Federal Bank respectively.
But then app automatically sign out me and then show you are disabled from using Mobikwik App.
I have urgently need of this money but now i am helpless.
Please help me out from this.
Mobikwik also responded satisfactorily.
I have get sma from Red Carpet app that amount is withdrawn from your card. I also contacted with red Carpet but they said on their side everything is fair and clear.
Mobikwik is not helping in that way which they are promising...
Complaint comments  Read comments Complaint category Credit Cards

Mobikwik — money debited from my account but not credited to beneficiary's account.

 veerendra Kumar kuttukalingal on Nov 16, 2019
My name is veerendra kumar k, i had a transaction through mobikwik wallet on 4.11.2019 rs. 3578.80 to kissht finance, my amount was debited from account but not credited in merchants account. I have been writing so many mails to mobikwik no response from them. I written to kissht finance company they sent me mail they doesn't received money from me on above date. They sent me official confirmation mail and their accounts screenshot, iam approached both mobikwik but there is no response from them. Kindly look into issue and solve my problem.

Upi transaction id:[protected]
Vpa:...
Complaint comments  Read comments Complaint category Business & Finances

Mobikwik — i am complaining about mobikwik wallet, where my amounts sent for recharge have been kept and now blocked

 A Venugopalan on Nov 15, 2019
Respected sir,
I am a. Venugopalan, requesting the mobikwik wallet authority to refund my money to my bank account, the source bank. Many amounts i sent for recharge had been kept in the wallet only. The amounts are sent only for recharge and not for deposits in the wallet. Without my knowledge, it has been diverted to the wallet. Last time, urgently i tried to recharge my mobile using mobikwik paying rs.98. But, the mobile was not recharged. When deeply noticing why mobile was not recharged, i came to understand that amounts have been withheld or kept in a wallet.
.
When i am...
Complaint comments  Read comments Complaint category Utility Services

Mobikwik — monies sent for recharge is retained in the wallet only. mobile not recharged. it occurred many times.

 A.Venugopalan on Nov 15, 2019
Amounts i have sent for recharge have been retained in the mobikwik wallet. This retaining my money in the wallet is happened more than 30 times. We can understand those amounts sent for are for recharge from the size of the amounts. These amounts are not willingly deposited by me in the wallet.

Last time, about 10 days back when i sent rs. 98 for recharge, i came to see that the amount has not been sent for recharge to the airtel company. But, on the other hand, my account has been debited. When asking the mobikwik, there was an irrelevant answer misleading by redirecting me to...
Complaint comments  Read comments Complaint category Utility Services

Mobikwik — fraudulent of rs.10k by mobikwik and blocked my mobikwik account

 rahulranjan99 on Nov 14, 2019
My name is rahul ranjan. I have added rs.10 k on 17/10/2019 to my mobikwik account (Created through mobile number [protected]). After adding rs.10k to mobikwik account from my bank account, i tried to transfer the same amount to others and suddenly got to know that the account is been blocked by mobikwik. I have sent several email to [protected]@mobikwik.com according to the discussion with mobikwik customer care executive but there is no luck till now. My money pickpocket by mobikwik team and account also blocked by them. I tried to reset password with the help of forgot password in online site but...
Complaint comments  Read comments Complaint category Other

Mobikwik — fraudulent of rs.10k done by mobikwik and block my mobikwik account

 rahulranjan99 on Nov 14, 2019
My name is Rahul Ranjan. I have added Rs.10 k on 17/10/2019 to my mobikwik account (created through mobile number [protected]). After adding Rs.10k to mobikwik account from my bank account, I tried to transfer the same amount to others and suddenly got to know that the account is been blocked by mobikwik. I have sent several email to [protected]@mobikwik.com according to the discussion with mobikwik customer care executive but there is no luck till now. My money pickpocket by mobikwik team and account also blocked by them. I tried to reset password with the help of forgot password in online site but...
Complaint comments  Read comments Complaint category Other

Mobikwik — refund pending since last 8 days from mobikwik ticket id 12777275 [Resolved]

 Pankaj Prakash boro on Nov 14, 2019
Hi mobikwik this is the second time that for your incapability of providing better service i had to suffer.
If paying credit-card bill is a big deal than you shouldn’t have put that option right???. If a failed transaction for a mobile recharge can be refund back within a minute than why my refund process is taking such a long time???. Again since i paid through by bank account so i need my refund back in my bank account.

My contact no [protected]...
Complaint comments  Read comments Complaint category Other

Mobikwik — about mobikwik customer service

 Jakkula Vinay on Nov 14, 2019
Dear sir
I didn't pay emi my 2months because i didn't get salary our ur executive mobikwik called me and scolded badly i have call records he scold very badly how he can scold me... Give me answer sir how he can scold me very badly first he scold me after tat i scold him.. Dis izz not asking pending bill like dis how can he scold my family gave me answer sir i need

Thanks...
Complaint comments  Read comments Complaint category Loans

Mobikwik — fraudulent by mobikwik wallet

 pramodchavan29 on Nov 13, 2019
I was booked air tickets by using Mobikwik wallet on Dtd 13 Nov 2019 @ 11:35am, payment was shown in app history successfully but not delivered to merchant account. When I called to Mobikwik customer care n others Mobile nos or any available land line numbers in google, it was surprised to me, no one ph number was working..one of them number put on hold more than 1hrs then also not connected.
While I was filled complaints against this app in online consumer forum..on that reply i had reply from one of person named mr. Rahul Tripathi n he replied on mail to provide my contact number to him..I...
Complaint comments  Read comments Complaint category Banks

Mobikwik — payment failed but amount deducted from wallet

 pramodchavan29 on Nov 13, 2019
I have book air ticket on ixigo site by using payment gateway of mobikwik wallet, txn shown successfully under txn id ixi a376pqam756c67jkkn-2 on dated 13.11.2019 & sane amount deducted rs.10750 from wallet but doesn't generate ticket. While discussion with ixigo customer executive, they didnt get any amount from above txn id.

I have continue called on mobikwik customer care phone nos but no one responded & 02 nos has not working.

Kindly confirm my payment & reverse to my wallet....
Complaint comments  Read comments [2]Complaint category Airlines

Mobikwik.com — user disabled

 Asikder1 on Nov 13, 2019
Sir i had a complaint against your validation team my account got disable with money. They were looking for my all documents and according to them i had submitted all the documents (Adhar card, pan card, city card transaction details and statement), after that they did not give me a reply back or reactivate my account. My get stuck into my wallet my registered number is [protected]. Please sir do the application action for that...
Complaint comments  Read comments Complaint category Credit Cards

Mobikwik — add money but automatically deducted

 Sagar as on Nov 12, 2019
My ragister mobikwik number is [protected]. Email is - [protected]@gmail.com today i have add rs.979 on mobikwik wallet via bank account my bank account money debited but mobikwik add only rs., 565 on my wallet. He said 4 months ago your transaction is failed now after 4 month debited my money but no transaction failed in my mobikwik wallet. Pls help me...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Mobikwik — cyber phishing fraud with my credit card

 postarvind on Nov 12, 2019
Sir. Cyber phishing fraud with my credit card in mobikwik platefom by sending link http://rewardssbipoint.in/ i click that link and filled card details amount of 29999 deduct from my card and paid to www.mobikwik.com new delhi. I think this link come from sbi card after open link same sbi card web window open and this cyber phishing fraud happened
Immediate i inform sbi customer care and also mobile by mail and inform nearest police station khopoli maharashtra...
Complaint comments  Read comments [2]Complaint category Credit Cards

Mobikwik — google play recharge

 jerry rhodes on Nov 9, 2019
I am complaining about the recharge done mistakenly by me please revert me about the money deducted from my account and refund me the money as soon as possible. I am not aware about this service and done accidentaly. I am requesting for a refund for this transaction done unintentionaly.
Txn ref id:-endv[protected]
Operator ref no18359927
Voucher code9msc-uy2h-yywn-3kmj...
Complaint comments  Read comments [2]Complaint category Internet Services

Mobikwik — amount deducted but neither it is in wallet or transferred to bank, please update the amount in wallet or refund to bank, i need the amount badly,

 samantray ritun on Nov 7, 2019
@mobikwikswat i made a transaction at 5 pm on november 6, 2019, through mobikwik, i transferred the money from sbi credit card to my account through mobikwik, money deducted but amount not transferred, mobikwik show transaction bank refund, not refund in my sbi card.

Order no.596acc0c099cd.

Kindly help. Attached transaction screenshot. Transaction amount 20814.20/-.

Please help i needed the amount quickly....
Complaint comments  Read comments Complaint category Credit Cards

Mobikwik — payment made but not credited to beneficiary and not provide refund even after 1 month of chase up

 Meera Soni on Nov 7, 2019
Dear sir/madam,

Trust you are keeping well,

It's been around more than 4 weeks now that i have raised a concern regarding my payment of 3000 inr dated 4th oct, 2019 but still cannot see any progress from mobikwik help desk so writing you as an escalation.

Scenario is as follows,

1. I made a payment of 3000 inr via upi on 4th oct, 2019 towards my citi credit card bill.
2. Unfortunately, amount was not credited on card but got debited from my bank account, please see attached screenshot.
3. To get this resolved i contacted...
Complaint comments  Read comments [1]Complaint category Business & Finances

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