Mobikwik Customer Care
One Mobikwik Systems Pvt. Ltd.
Customer satisfaction rating: 7%
Submit a Complaint
3797
COMPLAINTS

Mobikwik Customer Care

One Mobikwik Systems Pvt. Ltd.

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Address
2nd Floor, Orchid Centre, Golf Course Road, Sector 53
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 93 1392 5342  [Customer Care]
up
3765
down
2385
+91 94 6644 6644  [Customer Care]
up
1995
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1868

Additional info
Customer satisfaction rating
7%
Complaints
3797
Pending
0
Resolved
262
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon08:00 am - 10:00 pm
Tue08:00 am - 10:00 pm
Wed08:00 am - 10:00 pm
Thu08:00 am - 10:00 pm
Fri08:00 am - 10:00 pm
Sat08:00 am - 10:00 pm
Sun08:00 am - 10:00 pm

Mobikwik related photos (1101)

Complaints with pictures are more trusted and informative    View all

Mobikwik Complaints & Reviews

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Mobikwik — refund related

 Shilpahora on Aug 21, 2019
Yatra transfer my rail booking amount to Mobikwik which i have paid to yatra from my Mobikwik wallet transaction date 18, 8, 2019, Transaction id[protected]. I have raised a complain regarding my refund which is showing me in my wallet that Mobikwik received a amount from yatra 2245 is still not refund to my axis bank account please refund as soon as possible. It’s not easy to earn money which you are giving ....
Complaint comments  Read comments [1]Complaint category Railways

Mobikwik — fraud by ajio.com and mobikwik wallet

 prasad uu on Aug 20, 2019
I have placed an order for nike sandals on Ajio.com on Aug 5th 2019 at 7:01Am.. i paid amount thru Mobikwik wallet and after that page showed some error and i have raised ticket no 11830432 on Mobikwik which they closed saying Ajio.com said they have received the money and When i raised a complaint on Ajio.com with complaint id COM[protected], they closed the ticket saying they have not received money from Mobikwik ... PLEASE DONOT USE AJIO.COM & MOBIKWIK WALLET AND SAVE UR MONEY, OTHERWISE YOU WILL SCREWED AND BECAME FOOLS LIKE ME... I request some one to help me how to report this fraud to right...
Complaint comments  Read comments Complaint category Online Shopping

Mobikwik — zip payment

 Sanjay2965 on Aug 20, 2019
The bill generated 149 rs. With due date 5th aug and i am trying to make payment but technical error is shown everytime. I made the complaint with customer support on 4th aug with detail and proper attachhment but till date there is no solution provide moreover wallet levied penalty on penalty. What the customer care us. There is no concern no. Where one can talk or no customer aasistance.
Thanks
Sanjay arora
[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Mobikwik — money not reimburse

 oman sayyed on Aug 19, 2019
I was trying to pay my electricity bill using mobikwik app but the transaction get failed and the same amount was deducted from my bank account. Mobikwik is really a fraud. There are hundreds of complaint against the company but they are easily doing their business.

And i had also contacted to the costomer support services of mobikwik, but i didn't get any positive response from them. The last date of the bill payment was already out and now i will be fined. Kindly help me out from this...
Complaint comments  Read comments Complaint category Utility Services

Mobikwik — fraud transaction by fraudsters

 Anuradha Mansinghka on Aug 19, 2019
Inr 20, 000 was debited from my account by fraudsters and the text message said it went to mobikwik. Please look into this and return my money. I don't even have an account on this app, i don't know who took such a hefty amount from my account. I have lodged an fir too and has brought this forward to the concerned bank as well. However, help from you people will definitely make a difference and i will get the money back....
Complaint comments  Read comments Complaint category Banks

Mobikwik — upi transfer dispute

 akashjn22 on Aug 19, 2019
I had made many UPI transfers through UPI but many of them fails without any reason.

Money gets deducted and donot gets refund back to either account even after many complaints aginst mobikwik.

Till now, 7 UPI fails for rs 7000 and there is no response. Atatched the photos o[censored]pi history in last mon th from jul 19 to jul 17.

SInce many UPI are take place, it is not necessary to capture bank statement as this should be tracked by mobiwik itself and not our responsibility.

All the red mark and yellow mark clear indicates that amount is...
Complaint comments  Read comments Complaint category Other

Mobikwik — money deducted but not received [Resolved]

 irtaza on Aug 18, 2019
It is showing in history that rupees 10389.40 has been transferred to the account.
But money is not recieved in my account and deducted from my mobikwik wallet.
My account number of paytm in which money should be recieved is[protected].
My mobikwik account name is irtaza hashim
And email id is irtaza*[protected]@gmail.com.
Its very urgent.
Please resolve it as soon as possible.
This is second time, i stuck in the same problem.
I am gonna complaint against mobikwik company.
Because of this problem, i have to deal with many issues. And most...
Complaint comments  Read comments [1]Complaint category Banks

Mobikwik — digital payments

 ravitoldi on Aug 18, 2019
On 13th august 2019 i made transaction of 5194/- from my mobikwik wallet (Number-79*54) to my bank account num (63*72) at 11:51am. The amount got debited from my wallet and it hasn’t been credited yet. After that i placed a ticket (Complaint) in reply they said with in 3 days amount will credited. Please help me out, i have been trying to reach out customer care number consistently but i haven’t got any positive response from their side. Also i have raised several tickets, kindly please help me out from this issue....
Complaint comments  Read comments [3]Complaint category Other

Mobikwik — fraud transaction has been made by mobikwik account holder

 sashi sahu on Aug 17, 2019
Hi team,

Today around 5.18pm my father-in-law received a call from sbi customer executive who is
Actually a mobikwik account holder. He /she took all the details and unfortunately my father-in-law has provided all the debit card details.in few minutes there are 5 transaction happened, and we immediately blocked that card.

Transaction details

10, 389.40 rs — (Trid[protected] @ 5.26
10, 389.40 rs — (Trid[protected] @5.28
5194.70 rs — (Trid[protected] @ 5.18
10000 rs — didn't get the transaction id
10389.40...
Complaint comments  Read comments [1]Complaint category Banks

Mobikwik — hacked my bank account

 Shubhesh ranjan on Aug 17, 2019
My pnb bank account has been hacked through google pay, some unauthorise link came from mobikwik and amount inr 5699 got deducted from my account, but still wallet shows rest amount. I have tried getting in touch with the customer care of mobikwik but no response whatsoever. They have just given me a ticket number : 11930770. Kindly look into the matter and resolve it. Thanks!...
Complaint comments  Read comments Complaint category Banks

Mobikwik — funds disappeared while transferring wallet to bank

 Dkipooja on Aug 17, 2019
I tried transferring inr 9611 in my kotak bank account but i have not received it. And money even got deducted from my mobikwik wallet. It is 3rd day now. I tried reaching on customer care and waited over 20 mins thrice on call but call doesn’t get connected to customer care, it keeps me on hold only. I am now getting frustrated.

I have sent emails, made calls, left feedbacks at playstore but yet no replies anywhere. Would you care to resolve and call me? Or you want me to bother you guys with some legal papers?...
Complaint comments  Read comments [2]Complaint category Banks

Mobikwik — atm card fraud

 Harlive Singh on Aug 16, 2019
Dear sir on 13 august a person claiming to be sbi bank employee took my debit card details by fraud. I lost 10000 rupees to mobikwik in the transaction. At 12:12 pm 14 august i wrote to mobikwik with the complaint but they are not giving me any information. They should have frozen the fraudulent mobikwik account immediately. But i suspect they haven't taken any action. The fraud may actually be a mobikwik employee itself. The police is not even writing fir. 1st six digits 607431
Last six 5116...
Complaint comments  Read comments Complaint category Internet Services

Mobikwik — unauthorised transaction by a mobikwik account holder

 Mamallan Exceptional on Aug 14, 2019
Got a call today and acted like an sbi agent with all my personal details and got my card details processed 79, 998 rupees and it shows the merchant of mobikwik. Please process refund i have raised complaint with commissioner of police and sent the information to mobikwik nodal office.. Yet to get the reply please process on priority. Please let me know what else action i have to do.....
Complaint comments  Read comments Complaint category Banks

Mobikwik — money deducted from bank and payment not done

 Tejaswi Pinninti on Aug 14, 2019
Added icici bank to the mobikwik. Later to place an order from myntra through mobikwik, it initially asked for debit card or internet banking. I have chosen internet banking and entered my login details got an otp to the amount towards myntra, the otp was auto detected and i have submitted. Money got deducted from my icici bank but payment gateway page not responded for longer time. Lost money but order not placed.. Please let me know what needs to be done to get my money back....
Complaint comments  Read comments Complaint category Banks

Mobikwik — amount not credit to bank

 Bâłā Múrùgäñ on Aug 13, 2019
On dated 13 august 2019 at 11.30 am. I am trying for send 1298 rs to self account. I done the transaction account balance of mobikwik account deduced but amount not credit to bank account app shows error like no innovice number found. Transaction pending i complaint to app he said we taking action in 24 hours. The day passed but still no reply. Contact operator no receive any call. Still no done any refund....
Complaint comments  Read comments Complaint category Banks

Mobikwik — someone use my bank account

 Prashant sngh on Aug 12, 2019
On 4/8/2019 my transaction id f2359959 of amount rs1550 deducted through fraud person. I mention urn no.[protected]. On the behalf of transaction id. I wana to know who use my card... I already complaint in bank n police regarding this. I enclosed some files... Pls cooperate us n my calling number [protected]... I called mobiwik customer care no one recieve the cal..
My atm card numer first six digit 607093 and four digit 9121....
Complaint comments  Read comments Complaint category Telecommunications

Mobikwik — illegal transaction

 jakal on Aug 10, 2019
I am a defence personnel who was duped for rs 20, 999/- and 9, 999/- by mobikwik because they allowed a fraud transaction even though i complained them not to honor these transaction on www.Mobikwik.Com on 06 aug 19... Later i sent a mail request to cancel the transaction yet nothing has happened... My credit card number appears but the ip address of the node and the registered mobile number is from a fraudster...

Do not use mobikwik portal at any cost... Fraud website... No money has been reimbursed to me...
Complaint comments  Read comments [1]Complaint category Credit Cards

Mobikwik — for cancel of life insurance policy

 urvishasangani on Aug 10, 2019
I bought insuarance of mobikwik in edlewise policy life insurance but now i can cancel it but how can cancel it.

I contact to customer care 6 times but no one me can answer please i have cancel my edlewise policy so please give me answer.

Please my policy cancel it in 3 days and no process in work now.

Please give me answer as soon as and cancel it....
Complaint comments  Read comments Complaint category Other

Mobikwik — online fraudulent transactions

 jakal on Aug 10, 2019
Please this is my solemn request to any individual who is into online shopping or using online portals... I am a defence officer and pleading you that do not use ww. Mobikwik.com for any transactions...

Its a fraud organisation and allows fraudelent transactions and will dupe you incase you leave any credit card details

Beware beware beware beware beware...
Complaint comments  Read comments [3]Complaint category Products & Services

Mobikwik — allowing fraudulent transactions

 jakal on Aug 10, 2019
I am a defence officer and my credentials speak for themselves... There were two fraudelent transactions which took place through www.Mobikwik.Com for rs 20, 999 and rs 9, 999/- on 06 aug 19 and within seconds i lodged a complaint that someone is doing a fraudelent transaction... Plse donot honour those transactions... Yet the company allowed those transactions...

Please do not use www.Mobikwik.Com... Its a farud and farce organisation...
Complaint comments  Read comments Complaint category Products & Services

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