Bankbazaar.com — amazon voucher is not processed.

Website:

www.bankbazaar.com

Dear concern,

I need to bring this very frequent concern in your kind attention.
I have applied for the indusind credit card via bankbazaar application id :[protected].
The card has been delivered by the indusind bank on 16th july 2018.
Now it is on bankbazaar to check the application status with the bank and process the gift voucher which should be taken care of automatically but they failed to do it.
Initially when i have raised the concern, the bankbazaar executive communicated that the amazon voucher must come with the welcome kit, so i asked the indusind bank and they denied for the same.
Later when i write to [protected]@bankbazaar.com, they called and said that the credit card must be approved within 45 days which was not communicated to me in any mode when i was applying for the credit card. When i asked for anything in writing that would have been sent during the application, they were failed to do so.

Then i escalated this issue to the [protected]@bankbazaar.com, the bankbazaar executive confirmed by saying that you are eligible for the gift voucher, since then i have been asking for the update and not getting any positive reply from the team.

Even when i call the bankbazaar customer care center, they always say it has been escalated and has been taken care of on the top most priority which i failed to see because its been months and no update has been provided to me for the same.

So i request the indian consumer complaint forum to take some strict action against these kind of concerns as they are cheating the customer consistently by giving deals & offers and later failed to provide what they seems to commit in the beginning.

Best regards
Rohit jain
+91-[protected]