Bantia Furniture — Bantia Furnitures, Madhapur, Hyderabad branch has the worst customer service. The staff is very arrogant. Never go!!!

Address:	Madhapur, Hyderabad
Website:	bantia.in

Bantia furnitures, Madhapur branch are some real frauds. Their customer service is way too worse and they behave with the customers in a very arrogant manner. We bought a 6x6 Teak wood bed in Madhapur branch of Bantia furniture. Few days after the purchase, the bed started showing cracks from all ends. We raised a complaint about the same when we were informed that they will look into it but they did not mention any specific time or duration by when they can rectify the issue. Months after over continuous followup we went to the branch directly and were shocked at the way they behaved towards us. They treat the customers as if we own them money. Moreover, the staff in the branch was very arrogant. One lady by name Padma claims that she is the Manager of the branch. But some other staff who actually showed us the bed said there is no Manager in the branch. They refused to give us any clear idea of what can be the solution. They kept us waiting for months. This is 8th month and still we did not get a replacement of the bed and when we visited the store again they showed us a display piece and mentioned that they would exchange our bed with that display piece. When we saw the display piece bed, it also had cracks. When we refused to take the display piece bed they told that we have to wait more. The manager by name Padma told us to wait more 20 days. When we insisted that we will take another bed of same cost, they told it is not possible and that we cannot do anything else other than waiting. When we asked what if the bed which comes after 20 days is also a defect piece, we were shocked to know the answer of the Manager Padma who said that the same procedure will again repeat and nothing else can be done. This is ridiculous. Bantia furnitures is degrading day by day by such defective pieces and such foolish staff they have. Our bed costed around INR 78, 000 and we are waiting since last 8 months for replacement. We are yet to receive a solution, replacement or a refund.