Barclays Bank — Card not received--made several phone calls to you.

I have called several times, but i never received my barclays card (which was to replace my chase AARP card). they always say you'll have it withing 10 days. i still have never received it, & i'm racking up late payment fees. my chase card was on auto-pay, but if i don't have the barclays card, i can't set it up for auto-pay--because i don't know the barclay's card number. stop applying late pymnt charges, i don't have the card, and i have never received the card.
i'm sick of you calling me with late charges that i don't even have the card for. please, for the xxth time, send me the card.
--mrs meryl w aaron-stewart