Barkatullah University — degree not received while payment is confirmed.

Address:	Bhopal, Madhya Pradesh, 462026
Website:	bubhopal.mponline.gov.in/Portal/index.aspx

My name is shivani jaiswal, application number - bdig[protected], i have applied for degree on 27 march 2018, and attached well my last semester marksheet as a proof and paid full amount 325 rs.
But after few days i have checked the status of my application and found it is been rejected and i cannot see the attached marksheet.
As per the status attached, i have visited to the barkatullah university on 23 may 2018, the concern department was saying that do not look into the online status on the portal, it will be ok after sometime and you will receive the degree on your stated address on the online form.
But since application date 27 march 2018, today is 19 june 2018, it is been 84 days past but there is no degree we have received or any answer from university and in case of rejection i haven't received back my payment (Money) so that i can apply again for the same.
This is very unfaithful behaviour from barkatullah university staff and degree department.
Kindly lodge my complaint and help to get my degree asap.
Hereby i have attached degree application.