Baroda Rajasthan Kshetriya Gramin Bank — refund not provided

I have provided 4 refund by Amazon but in my bank account the amount is not showing when I ask the bank staff for this they told me that they can't do anything if my refund not provided I will take ligal action immediately Here is about the amount Date 6 August amount 33.25 Ref#[protected] Date 11th August amount 149 Ref#[protected] Date 9th August[protected] Date 22th August Ref#[protected] my a/c number is [protected]