Amazon India Customer Care
Amazon India
Customer satisfaction rating: 4%
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5448
COMPLAINTS

Amazon India Customer Care

Amazon India

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Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info
Bangalore
2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052
Tel: +91 80 4197 0000

Chennai
Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096
Tel: +91 44 3088 3088

Customer satisfaction rating
4%
Complaints
5448
Pending
0
Resolved
192
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India related photos (1485)

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Amazon India Complaints & Reviews

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Amazon India — Force to buy damaged product...

 M.S.Basith on May 29, 2017
I ordered LG Refrigerator on 25-05-17 on Amazon and paid online of Rs.14, 870...The product couriered by Blue dart and during courier transport the refrigerator was damaged...So the transport website tracking said the product was damaged...So I contact Amazon for my refund...The customer care large appliances team said that the refund was processed...But I don't get any emails about refund...But the courier team call for damaged product delivery...What type of service is that??? Amazon try to force to buy this damaged product...I want my refund and I never buy anything from Amazon...Worst Customer...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — Received damaged Product

 Mohit Patil on May 29, 2017
Order id is: 407-2732968-0953924

The packing of this product is very poor and it is already opened. The book is full of dust and edges are black. Seems like I have purchased second hand book. I have been calling these guys from last 25 day and asking the solution of this issue. But each time new executive receives the call and give different information. Initially They told me somebody will come to pick up damaged product. Then they said I need to make self return of this product. If they can deliver damaged product then why can not send someone to pick up that product? Why I need...
Complaint comments  Read comments [1]Complaint category Other

Amazon India — Product not disfatched

 shridharm on May 29, 2017
Dear team, i ordered for one dress on 25th march 2017, that day it self i received an a confirmation SMS its shows the the order no(#402-3809974-4363556) then its said as once order dispatches again it will send a SMS, but as of now i am not received any product which i have ordered and also i called to customer care many times they said that we will send you soon but still i am not get. kindly send me the product or else give my money back of Rs 334. i will wait for another Two days if i did'nt get any intimation i will complaint to CONSUMER COURT.

Regards
Manjunath Nekar
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — IPhone 7

 Saikrishna Krish on May 28, 2017
Today i had participated in the amazon champ quiz and i answered 4 questions
1. Amazon founder
2. Its place
3. When it started
4. Sending money or not
... Hence i have answered all right answers and booked an iphone i have send my number and pin number for paying money 349 but i didn't get anything i have done saying invalid pin number and expired pin number...,
Please take my request and help me or give an suggestion

Thanking you...,...
Complaint comments  Read comments Complaint category Computers & Accessories

Amazon India — Fraud cheating

 chiksss on May 27, 2017
Respected

A few days ago I had ordered Puma shoes from you. After 1 week the product was delivered, the product order which was given was of Puma brand and the product you have delivered is a non brand. You used to fraud me the product I had ordered with me. You gifted a gift to Coolidge and you ruined my reputation by cheating. You take this product back and let me solve it

Thanks
Chirag Nayi...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — Delivery of wrong items

 Arti Kulkarni on May 27, 2017
I had ordered BLACK and YELLOW colored tops also three more tops of SIZE- M, but found "RED and BLUE instead with the three tops of SIZE- S"!

Why do you ask for sizes? When don't you intend to deliver the correct one? Also, the colors, why ask if you have a brain for yourself to select one and send?
I was given wrong sizes and wrong colors.
Orders come from north pole to south pole, who's authority it is to check the size/color first then send? It's their mistake.
Please recruit educated people in your panel so such mistakes are not committed.
It's very...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — Product not delivered.. It is delayed..

 Ramanjaneyulu Araveti on May 27, 2017
I placed one order on 11th May 2017 during Amazon Great Indian Sale period.

Product Purchased: Honor 6X Mobile Gold 64 GB
Offer Price Purchased: 12999
And there is 15% CITI Bank Cash Back offer during Great Indian Sale Period for orders place worth more than Rs.5000.

It is not yet dispatched. Estimated Delivery Dates keep on getting postponed.

Initial Estimated Delivery Date: 16th May 2017
Revised Estimated Delivery Dates: 20th May, 24th May, 27th May and going on..

I contacted and following up multiple times with Amazon...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — Apple mobile phone ontime and found no resolresolution until today

 Musayib on May 27, 2017
I had order iphone 7 red (order # 407-7152640-7345117) on 17th May which was during sale period (14th to 18th May 2017). The expected delivery was 23rd May which I haven't received till date. I got in touch with Amazon customer service but and they commit they will provide regular update. I had word around 7 Amazon executives and none of them have call back or email with an update. For raising replacement request I waited till 27th May. Further replacement request to get initiate they are taking 2 more days and when I requested for faster delivery they clearly denied and sated it would be regular...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Delivery of Product of Redmi 4

 MITHUN DAGADAPPULA on May 27, 2017
Sir I am customer of Amazon Recently Placed an order for Redmi 4 Mobile 32 GB in Amazon.
Order no 404-5755732-6062736
But I had already rescheduled the order to 4th June. Because the customer is not available at address location. He came for outside station of Kurnool.
The Amazon courier had delivered the Product at address before the reschedule.
As Amazon is not at all following the customer request. They were not caring the customer feedback. They were doing as their wish.
The Amazon customer care were actors doing perfect action regarding showing concern...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — Bad services

 Yogita Malpani on May 27, 2017
Amazon service are very poor in terms of refund. Myntra and other e commerce website refund the amount with in same day but from last 10 days i am looking for my refund which is not yet initiated. After calling thrice to your customer team they asked me to add my bank account which already exist still they are not able to refund my 749 rs against w kurti. Held up with such a bad service...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — Weight machine not working properly

 Mrugni Patel on May 27, 2017
I have ordered my product (I. E weight machine) 3 days before and the problem is it is not showing me the perfect result. Yesterday i have checked my weight it was 56.03kg and just after 1 second it showed me 54 kg. So we are paying it for our product so we want an appropriate result. Do something please because i think there maybe some internal problem. Help me out with this thank you!...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — Not got refund amount

 Aditya Kumar Mittal on May 26, 2017
My account number is - 21910110022283
Ifsc code is - ucba0002191
Debit card no. - 4283202191016635
Name - aditya kumar mittal

Refund reference no. - 713519799701
My refund was of rupees 629 from amazon... It was processed on 15 th may and should have reached my account by 22nd may.
Please seek my refund as soon as possible..
I tried to contact customer service several times but they didn't responded.. I also made an email.. But no reply.. Please help me out with my problem....
Complaint comments  Read comments [1]Complaint category Online Shopping

Amazon India — Horrible service

 Meghnakapoor27 on May 26, 2017
Amazon was a company that had one of the best services earlier but to my dismay it has lost all of it. The delivery executives are rude and nonchalant whereas the customer service doesn't care if they're losing customers or if the customers have a problem. They just care about their own profits and nothing else.
I ordered a Yoga Mat which was supposed to be delivered by 22nd May and arrived on 26th. I had to buy another one for my event on 24th and it is now useless. When asked for compensation they said they couldn't. I did not say anything even though I had to pay twice for the same product....
Complaint comments  Read comments Complaint category Products & Services

Amazon India — Charger not working

 sohan sorole on May 26, 2017
Charger not a properly working our mobile. Not changing. My work schedule is very important for me and i am not sure if you have any questions or concerns please let me know and i will be there tomorrow morning and i can meet with each other and then the other side of things and they will have the opportunity of the company for your team is a bit more of an older one to be a little too far from my head i don't have any time in my office and we are all going through with my wife in my head of my life with the family...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Not delivered paid stuff

 Shibusudevan on May 29, 2017
I ordered a LYF water F1s mobile phone on may 1 I and payment is done successfully through credit card.but still haven't delivered the ordered stuff.I mailed several times and get the answer is wait for three daysl wait​ more than nine day but there was no response from the company.my order
ID is 405_13750389007538 dated 11/5/2017..I contacted many times to the seller through email and phone calls. If you can not delive ed the ordered stuff repay the amount as early as possible...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Amazon India — Less cash back received on order placed in amazon

 ritur20 on May 26, 2017
Placed order for redmi note 3 vide order number 171-5511531-9470741 on 1st oct. 2016. 15% cashback offer was there for orders placed through app and payment made through hdfc card. Both the conditions were fulfilled but cashback was given 10%. Due to this, had to pay late payment charges for my hdfc credit card. Have been writing them since last 10 days. They asked for 5-7 days. When wrote after stipulated time, they again asked for 5-7 days.

As a customer, we expect this process to be stp. Instead we have to follow up for the things that company should take care off. Just running...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — Hp deskjet ink advantage printer 2135

 aakash.rai on May 26, 2017
When i saw this product online on their (Amazon) site they did not mention anything about catridges that we have to replace it after printing limiting papers neither they mention the price... Now hardware is damaged due to refilling of poor quality ink that was available with thi printer turbo hp ink
I want total justice... For this
Serial no:cn71h472pj...
Complaint comments  Read comments Complaint category Printers

Amazon India — Non credit of refund to my card

 CA Ram Kumar Gupta on May 25, 2017
I had paid 2709.00 from my visa debit card but the goods were returned back to amazon. The Amazon team never called me regarding my parcel and return it to its centre as undeliverable. I have called to customer service also for telling the amazon team at jammu to call me at my mobile number but no call was received and my parcels were returned back. Thereafter i was told that refund has been initiated on 18th May 2017 and will be credited to my account by 22 th May 17 but till date ie 25th May 2017 refund has not been credited. They have not even conveyed any UTR no for refund so that i can contact...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — Deduct 44000/- for iphone 7 but not delivered

 mayankagarwal on May 25, 2017
I bharat agrawal r/o 1213/f, hbc, sector-31, gurgaon, haryana, 122001. I ordered i phone 7 which cost 44000/- on date-16th of may 2017. The product is not delivered till now. I am getting depressed of this due to deducted amount from my credit card of hdfc bank. They shouted me whenever i called to the costumer care center. They dont have this curt see for a huge amount for middle class family. I am having depressed due to which my blood pressure is very high.

Kindly allow me to quote my amount of 10000/- for which i am facing problem also product is not delivered yet so my 44000/-...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Difference in delivery order

 Sanjib Das on May 25, 2017
Order placed total (Rs) delivered particulars sent by payment method
24 april 2017 525 01-mat-2017 vivera women’s georgette saree with blouse piece (Vrsanskr_rama7) vivera cash on delivery
Name and address phone no.
Shipping address
• sanjib kumar das
• 3/22
• south behala road, p. O.-sarsuna, sarkel hat colony,
• kolkata, west bengal 700061
• india
• phone: 9051765751 : 9051765751
Complaint-
There is a difference between order placed and delivered the product.in the green part of the saree there is no print...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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