Amazon India Customer Care
Amazon India
Customer satisfaction rating: 4%
Submit a Complaint

Amazon India Customer Care

Amazon India

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts


Additional info
2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052
Tel: +91 80 4197 0000

Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096
Tel: +91 44 3088 3088

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India related photos (2080)

Amazon India Complaints & Reviews

Sort by:

Amazon — not delivery as said home delivery

 amit1565 on Nov 18, 2017
I have parched
Sheeba SCAIO07 All-in-One Multipurpose Liquid Polish (200 ml) on 6th Nov. 2017 and its delivery date is 15th Nov 2017. But as said its deliver at my home . But courier boy not delivery at my home and he call me at another place. I dennie for it. And complaint about it amazon . investion say and my order return .this is work many time done . still my 4 order return for this type of work. Always i try to contact amazon to say about it. They say that ur order deliver as on time but not deliver...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — wrong item sent and not received the original one

 Ameya Jadhav on Nov 18, 2017
My sister had ordered Brown bear Mens wallet 20-25 days before. ( Product # #402-1350610-3869957). But Amazon had send Woodland wallet in the Brown Bear box and that too was Very rough, damaged and used one. We are trying to get connected with Amazon i had already sent mails to amazon regarding this and the same product is already given for replacement.
But its been more than a month we haven't received a original product yet. Amazon don’t even give us proper info about Product neither they message or call back us. We had already made payment of this product and it seems like Amazon is...
Complaint comments  Read comments Complaint category Online Shopping

Amazon — refund money not credited

 R.b.barad on Nov 18, 2017
Dear sir
I had ordered one saree through Amazon ...
And within 2 hrs I cancelled my order
But still they sent me saree...
Later after I refused the product ..
And called customer service that ...
Refund myoney ...
They told me that u r money will be credited in u r account ...still it's one month I didint got my money ...
And when I tried customer care ..the automatic cassette reply that we are unable to track u r oreder ...

My order id is 403-5813949-9821910
Plz help me...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — refund issue with online amazon india

 SoniKumari09 on Nov 18, 2017
I had raised refund request for two product for two order at amazon site. when courier person from amazon came for pick up, he did not know which product he need to pick, he told us that you give me both, i will upload at amazon site. And he gave tracking ID [protected]. when we check the site, there was update for one product only. we immediately raised an concern to amazon customer care. they told us wait for 3-4 weeks, i will get me refund back, but now its 3 months. there is no response from their site. There are really going very irresponsible/careless about customer service....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — refund on infocus m535

 suchitraammannavar on Nov 18, 2017
My name is suchitra Ammannavar i have ordered infocusM535 on 15 november 2017 and it was failed by u and u people have deduCted 3000rs from our account and u have told me that u will pay it back but today is 18 nov 2017 u have not paid us money so i request you to pay or else sent that delivery to us please sent any information regarding this .if u will deliver than remaining money i will pay after deliver or please pay money soon today itself .my order is on my name only ....
Complaint comments  Read comments Complaint category Credit Cards

Amazon — refund issue refund not received

 Pinku Pinku on Nov 18, 2017
Sir my refund not received in my sbi bank account [protected] issue by amazone 8nov2017 the authorization code (Refund reference number) for transaction is 333988 amazone customer care say its reflect in your accaount in 16nov2017 but money not come in my account please help me contact no.[protected] and this is amazone order id Order# 408-3475909-7854719...
Complaint comments  Read comments Complaint category Banks

Amazon India — product delivered damaged

 munnakuchu on Nov 18, 2017
Dear Team<
M booked Redmi 4 Mobile by Amazon On 17 Oct And Amazon Deliverer on 25 Oct After 1 week My Mobile is Totally Dead so i want to replace . than m call on amazon and mi custome care and visit on mi service but mi service say your product liquid damage recive by amazon so talk to amazon and amazon say talk to mi for repair but no any resolution for this product mi say no any sticker available on this mobile and no any liquid on motherboard only body black so pls replace or repair it....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — series of faulty products received

 Abhishar Balodhi on Nov 18, 2017
Hi there,

In the past year I have ordered G5, Lenevo Power-bank, Mi smartwatch,

For replacing my faulty G5 it took me 3 months calling customer care daily and making them to resolve the issue I thought it happens and let it go,

Received Lenevo power-bank which never worked from the date I ordered It raised complaints made calls, No response from any one.

Still I dared to order from amazon one more time, Ordered Mi smart watch and received a local watch with no brand in a awfully packed box.

Finally couldn't resist to write...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — faulty product cheater company

 arvind ramavat on Nov 17, 2017
I have placed order on for Moto G5s Plus (Lunar Grey, 64GB) for my wife birthday ORDER # 171-1878757-3504314 but received a fautly product then i had esclated the issue to amazon team
They send me replacement order ORDER # 408-2635044-3209140 and took back the first order.
when i had check phone it had to issue with sound and sim slot one it was not working

I had esclated the issue again to amazon they told me to downlaod app and will verify via test then only can take a return request

Finally they found this device is also fautly they told...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon — charge dispute "refund never processed"

 amazonsbi on Nov 17, 2017
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

Seven refunds of Rs.949, Rs.764, Rs. 849, Rs. 509, Rs. 509, Rs. 764, Rs.
898 (total=5, 242) was successfully processed on 25th September, 2017 and 27th September, 2017 to my account by Amazon. This amount should have been credited to my SBI account by now, but I have not received the refund yet.

I have called the state bank of India customer service and also the state bank of India branch all...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — defective lenovo ideapad received on 03.11.2017 could not be returned back

 kamalcaedcl on Nov 17, 2017
I purchased a Lenovo Ideapad 320E 80XH01GKIN and received the same on 03.11.2017. On 06.11.2017 I came to know that the Touch pad is not working. I tried to return the same using return option of Amazon. But in my Amazon Account only first two steps of return out of total 3 steps allowed and technical support option was shown. I tried several days and on 17.11.2017 I found that the return option was closed. Now I am helpless. I want to return the Laptop. Please help me in this regard.

Order Date: 29.10.2017
Order No. : 407-0678806-9421923
Sold by : Cloudtail India Private...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Amazon India — amazon gift card

 Prabhukhotp on Nov 17, 2017
I purcahsed a gift card worth Rs. 3000 on 18th 1june 2017 which was accidentally lost/stolen. The Amazon Order Id is #404-4687823-8622761. The barcode on the gift card box is XOOLOGHOT.

I contacted amazon several times to track the card or block it and transfer the balance to amazon pay. All the time I am hearing only one response that without Gift Crad Id, they can't help me. Now if I had the gift card id, why do i need amazon? The card is PHYSICALLY lost so i dont have any records.

All that amazon offered me in this scenario is grief and hassle and nothing else....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — amazon is full of fraud sellers and don't let publish your genuine comments

 arjunaryas on Nov 17, 2017
Amazon is full of cheap sellers, they will never deliver you the exact product instead they will keep on sending different items again and again until you get tired of it. I am too a victim of such an incidence, Recently, I have come up to a conclusion that Amazon is fully cooperating such Cheap sellers and protecting them with not publishing the negative reviews of genuine buyers.

I am totally frustrated with activities and have decided not to buy anything from again. They are not letting me publish my buyers rating and review, every-time they reject my comments...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — cashback not received for the promotional offer

 Ketan Muni on Nov 17, 2017
I had placed an order (# 171-1902038-2826716) with Amazon India for One Plus 5 phone during their promotional offer period i.e. 27-28 June, 2017, as per which customers would be getting a cashback worth Rs. 1500 by 30 Sept, 2017. On contacting their customer care over the email and phone in multiple attempts, they confirmed that the cash back has been processed and in case I have not received they requested me to share the screenshot of the card/account statement. The same was shared with them and their team confirmed that the cash back could not be processed due to some technical issues and same...
Complaint comments  Read comments Complaint category Online Shopping — product not received after 01 month

 diwakarm22 on Nov 17, 2017
I have purchased a harmonium worth Rs. 19500/- vide order no.407-8019993-5755551Dated 18.10.2017 but the seller namely trading dukan had not shipped upto 15 days after that I had made a first complaint on 31st October 2017 but they have not responded to my complaint and did not get any information about my complaint then I had given my 2nd complaint to make the delivery fast but after then when I checked my order status it showed me that the item has been shipped on 07th November 2017 and given me tracking details and estimated delivery date was shown as 16th November 2017 but today is 17th November...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — my account is in hold/locked

 Adithya Sumanth on Nov 17, 2017
this is Adithya from chennai iam a regular amazon customer since 2014 mt account is in hold please unlock it as soon as possible i need to purchase products online

Greetings from Amazon.

We have placed a hold on your account and all pending orders.

We took this action because the issuing bank for your payment card indicated that your card was not valid. You will need to contact them directly to resolve this issue.

The hold on your account will remain until we are able to verify the billing name and address of a...
Complaint comments  Read comments [2]Complaint category Other

Amazon India — tea kettle

 manjeetghochu on Nov 17, 2017
I had an ordered (407-6455670-4529142) on 8th Sept-2017 of "Prestige PKOSS 1.8-Liters 1500-watt electric steel kettle".

But as i heard earlier from my friends experience about amazon cheap service, that was right. because of at the time of delivery of kettle order, i've found damaged piece of kettle, that was pressed inn from outside & also cracked from under bottom charging socket.

this is not fare with customers, so pl replace new one kettle with this damaged piece....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — no product in the packet

 Kanta1957 on Nov 17, 2017
I book a macberry smart watch on 15.11.2017 order no 408-0157912-9906723 which was sold by premium Design, Plot no 33, Block A Mohan co operative Industrial Estate, New Delhi-110044
But To-day is recieved the paket, in the packet the watch was not in the packet only bluetooth earphone is their (which was free with the watch)
there was not any phone number on invoice to complaint the products
not recieved

any one give me the way to complaint against seller or amazon

i advice to all the customer of amazon not to book any product throght amazon...
Complaint comments  Read comments Complaint category Jewelry & Watches

Amazon India — I ordered a bis marked gold coin

 Priyanka Jyoti Pepper on Nov 17, 2017
Please help me in getting refund i ordered a bluestonevbis marked gold coin on dhanteras 17/11/17 order no: 406-1569305-6959512 and since the product was late so cancelled and asked for refund on 13/11/17 till date refund not processed by amazon and they are not doing it until the seller confirms without delivering the product money was transferred in sellers account. The amount is rs 3301/-. Today also refund was not generated. My money is stuck.

Complaint comments  Read comments Complaint category Jewelry & Watches

Amazon India — cancelling and refund of order

 Amit55515 on Nov 16, 2017
I accidentally recharged someone's else number by a huge amount. Now i want that recharge order to cancelled and they are not letting it done.. Help me please, i am in big trouble... Otherwise mh money will be wasted.. Please persue the company to cancel that order and refund me my money.. Or let me recharge my correct number..
Looking forward for help from your side
Yours faithfully...
Complaint comments  Read comments Complaint category Online Shopping

Recently Discussed

(15 minutes ago)
Request for main dealership
(41 minutes ago)
short delivery, delayed delivery
(43 minutes ago)
boosah patiala black/ cheating.. received bad product
(1 hours 12 minutes ago)
Account reactivate
(1 hours 19 minutes ago)
damaged product not returning

Featured Complaints