Amazon India Customer Care
Amazon India
Customer satisfaction rating: 5%
Submit a Complaint
10374
COMPLAINTS

Amazon India Customer Care

Amazon India

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Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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1255
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607
+91 80 4197 0000  [Bangalore]
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483
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273
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308
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216

Additional info

Bangalore

2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052

Tel: +91 80 4197 0000



Chennai

Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096

View More Information...

Customer satisfaction rating
5%
Complaints
10374
Pending
0
Resolved
499
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India Complaints & Reviews

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Amazon India — cheating the customer

 _mahesh123456789 on Jan 21, 2019
I have valid emails from the customer service center regarding discount on mobile because it was their fault for not delivering the product when I had paid the entire amount for the phone.

Now, when I am placing the order, the customer service people are bluntly refusing to give discount stating it was a mistake from their side.

All email exchanges are sent from their team stating provision will be made for discount at the time of purchase. But, none of them are accepting it now....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Amazon India — amazon not able to give details on balance deducted from amazon pay

 honest.rajat on Jan 21, 2019
Guys, the amazon has dedicted Rs.699, which is supposed to be paid against my order, but the order is not placed/ Comfirmed.

and the amazon service representative says that we dont not have any details for this deduction.

I made a payment for a 64GB pendrive during amazon sale, but the order not placed, and the balance got deducted. and when i called them they say that you have made this payment on 3rd party merchant..

Cheap stratigy to make profits..

Rajat Gupta [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — amazon is a chor company

 Lokesh Vinod Rai on Jan 21, 2019
I bought a smarttv from Amazon and I received the product on the 20th Jan 2019. I found that thetv screen is broken. Amazon is now not helping me at all.

I am dying of making them understand my situation. But their call centre staff is not helping me.

Amazon ate my 12000 rupees.
This is not the first time I have faced issues

This has now happened 3rd time in the period of 6 months.

Plz help me to change the product.

Amazon is pushing me from the pillar to the post. Amazon is giving me a run around

Their...
Complaint comments  Read comments [1]Complaint category TVs

Amazon India — I didn't get my refund back as it was supposed to come last week

 Aabid Yaseen on Jan 20, 2019
Hi,
I purchased ddr3 ram and when i recieved the item it was not working and i returned it back after one day. My amazon account showed refund would be sent on 3 to 5 working days.
It shows in my account that refund was sent to my jammu and kashmir bank account on 12 jan but till yet i didnt get my refund back. I have provided every detail in the photos.
Pleaase help......
Complaint comments  Read comments [3]Complaint category Banks

Amazon India — not got cash back

 ajit16488 on Jan 20, 2019
Not got cash back because of wrong information provided by customercare service of amazon. The cash back was already confirmed by the customer care executive via telecom and after placing the order the same was not received in full. For this i also communicated with customers care amazon again for my balance cash back but they just saying sorry about their mistake but didn't transfered my balance cash back amount....
Complaint comments  Read comments [2]Complaint category Online Shopping

Amazon India — i received a wrong item and the customer care service is asking me just to waste my time waiting for their investigation

 Saptarshi Sankar Das on Jan 20, 2019
I ordered a motherboard (Order id:[protected] and i waited and paid for it only to receive a different product. When i reached out to amazon regarding the same, they said i will have to wait for a week. This is a fault of the seller and they are forcing the customer to waste their valuable time and not take any action or even get a refund. The customer care is not willing to help one bit and when asked to forward the call to the concerned department. They are saying, there is no one in the entire amazon customer service who can help you with your issue. If amazon has to carry on with investigation...
Complaint comments  Read comments Complaint category Computer Hardware

Amazon India — refund of money and bad customer service misleading customer

 saba22786 on Jan 20, 2019
I have ordered a gift pack but due to wrong shipping address i cancelled it as the payment was done i claimed for refund after 15 days customer care executive said the refund will be initiated within a week but was no done when the next time after one month i cantacted them they mis lead me with some wrong bank code and i equired about it nd complaint for the next time they promissed to refund tge money 2 months passed and the money is not refunded it seems that amzaon is lacking in its service and cheating their customer...
Complaint comments  Read comments [2]Complaint category Online Shopping

Amazon India — beard oil.refund amount

 Afyuu Afsar on Jan 20, 2019
I ordered a product in amazon india and i cancelled it but the refund amount of rs:239.00 is still not credited to my account and the product refund reference number is[protected] the amount should be credited to my account on november 2018 but still not credited and i have complaint many times about this issue but still not credited.. Please take the neccessary steps to refund the amount as soon as possible....
Complaint comments  Read comments [3]Complaint category Online Shopping

Amazon — unknown charge on my credit card

 Mike Reinders on Jan 19, 2019
Dec. 16.2018 is the date of the transaction on my credit card bill.
The reference # is 2469216pe2xk9vrsw.
The transaction description: amazon prime amzn.com/bill wa.
A charge of $13.57 has been charged to me... What is that? There is no explanation what so ever.

If this is a mistake on your part, please credit my credit card.
If this was a charge for return shipping, please let me know. I expect a response quickly from you... Why? Because i no longer trust amazon if they are trying to be dishonest....
Complaint comments  Read comments Complaint category Unauthorized charges

Amazon India — want to refund from amazon

 Mandira biswas on Jan 19, 2019
Order id: [protected]

18 days over bt won't get refund money.. Many times called mailed bt
No response. Today customer service told me u mailed our investigation dpt
Cz they told u return another item.
If product problem or another product gave their courier boy then delivery boy not kept that means not returned it cz their rule if there r any wrong item show then courier boy said to customer.. U call
Our amazon customer care service
Then how could they say this type of liar thing returned wrong item.. I returned same product cz size issue.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon.in — refund not generate in syndicate bank [Resolved]

 amitkavi12345 on Jan 19, 2019
Dear sir/madam

I am amit kumarand i have a account in syndicate bank, branch - main branch patna, patna (Bihar) account number [protected]

I have ordered a product online from amazon on 4 jan 2019. But due to certain reason order cancelled. Amazon returned my money on 11jan 2019 but it is not cerdited to my account.
The authorization code (Refund reference number) for the transaction is[protected] amount of rupees 1950 deducted from my account. I am paid money in upi id number[protected]@paytm and add my own bank account

Still mount is not...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — not refund money

 Mandira biswas on Jan 19, 2019
Myself mandira biswas
18 days over bt won't get refund money.. Many times called mailed bt
No response. Today customer service told me u mailed our investigation dpt
Cz they told u return another item.
If product problem or another product gave their courier boy then delivery boy not kept that means not returned it cz their rule if there r any wrong item show then ur courier boy said to customer.. U call
Our amazon customer care service
Then how could they say this type of liar thing returned wrong item.. I returned same product cz size issue.
Investigation...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon — my refund is not came.

 salma ji on Jan 19, 2019
Sir i do online transction with amazon and by chanse by order is cancelled and my refund is also not came. The refund intiate on 29/11/2018. My money not came. My total amout is 212 and i purces himalaya anti fairfall shampoo so my money as soon as possibe. My account number is[protected] and refrence number is[protected]. S7 please my as soon as possible. Please...
Complaint comments  Read comments Complaint category Health & Beauty

Amazon India — refund for returned item not received

 ~PREM~ on Jan 19, 2019
Order dt. 31/12/18
Order #[protected]
Item: plastic coin bank for kids (Multicolour)
Qty. 01
Sold by: kanchan enterprises
Order total: rs. 499.00
Refund was approved by amazon on 08/01/2019.
The item was sent back by me thru express courier approx. 10 days back but still no response or refund received.
The packing was very-very poor & the item was found broken from top & bottom. The pack from outside was intact.
Pl. Do the needful at earliest so that my confidence with amazon regains & i can continue to shop..
Thanks,...
Complaint comments  Read comments Complaint category Kids & Baby

Amazon India — company not delivering the ordered product as the price has increased

 rahulag464 on Jan 19, 2019
I placed an order with amazon. However the price of the product increased by rs. 3k after my order was placed. They are now cancelling my order and asking me to place a fresh one. Cheaters and looters. Should be banned in india. I have raised a complaint in consumer forum and is now planning to escalate it further. Malpractices of e-marketing companies to fool customers....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — misleading completely

 AFsane DReam on Jan 19, 2019
This is been a very bad experience so far i faced with amazon.

There is an offer where if customer place an order and opt for pod then customer will be eligible to get 1k if customer loads money at the time of pod.

So i did the same, but before that, i've called 3 times to amazon customer care support regarding cash load,

All 3 time, they said you won't get any trouble while loading whether you're a kyc user or not.

And today, when order is out for delivery, once again i called customer care, she said you won't get any trouble. And also...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — unauthorized charge for amazon prime dubu

 dwine on Jan 19, 2019
I received a charge on my credit card for $13.77 on 12/26 for amazon prime membership fee. I'm not sure what it's for & i may have hit the wrong button without realizing it. I'm not interested in this. Please cancel & refund the charge.
Amazon.com order # d[protected]. Visa ending in 2967

Thank you,
Linda mcdermott 409 boyd dr red lion, pa 17356
[protected]...
Complaint comments  Read comments Complaint category Other

Amazon India — provided wrong tracking information

 princek448 on Jan 19, 2019
Ordered the product on 22 December, not yet delivered,
Now amazon has initiated a refund.
But i need the product or want refund with interest.
Amazon has wasted my valuable time many times as i have contacted the customer service representative more and more times.
Also amazon has provided me the fake tracking details....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — refund my payment for amazon

 Ajendra Raj on Jan 19, 2019
Account no -[protected]
Name-ajendra kumar
Amazon I'd [protected]
Order id-Your refund for the order[protected] of Rs.1399 has been processed successfully on 12/26/2018. The amount should reflect in your account by 01/02/2018.

The Refund Reference Number for the transaction is[protected]....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — protein powder not received

 prince1996 on Jan 18, 2019
I ordered the ultimate nutrition pro star which is delivered me on jan11 having an order no[protected] but i recieved coke bottle of 2 litre filled with water which is so rediculous for me i have complaint about this to amzon but they refused to help me i am student it is my very hard money which i save for my protein but i didnt get it and please contact me to solve this problem either by refund or replacement
Thank you
Name-prince
Contact no-[protected]...
Complaint comments  Read comments Complaint category Weight Loss Products

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