Amazon India Customer Care
Amazon India
Customer satisfaction rating: 3%
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Amazon India Customer Care

Amazon India

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts


Additional info
2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052
Tel: +91 80 4197 0000

Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096
Tel: +91 44 3088 3088

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Amazon India Complaints & Reviews

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Amazon India — Product not delivered on time

 RaviR06 on Mar 28, 2017
I place a order in amazon on 25th mar'17. It suppose to receive on 27th march'17. Still i didn't get my product. I contacted amazon customer support. I didn't get clear picture about the product delivery.

I didn't face any issue like this from any online vendor. These people's are not worth for dealing the customer. Also they could not allow to speak.

I post on 28 mar'17....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Saving Financial Secure Information

 AshishGoel180390 on Mar 28, 2017
I have placed an order ORDER # 405-8578682-6013960 with Amazon and by mistake I have put wrong CVV information, though my order processed successfully and my card was debited. To check intentionally I tested this out and found that irrespective of CVV entered, Amazon processes order.
Other order details done with wrong CVV -ORDER # 405-0652153-9032359, ORDER # 403-4813309-0836345.

I doubt amazon saving my secure financial information which can breach security contract consumer having with amazon....
Complaint comments  Read comments Complaint category Credit Cards

Amazon India — Over price

 KK Das on Mar 27, 2017
Order #171-5867512-1261158
Shipment Details
2x SanDisk Ultra CZ48 64GB USB 3.0 Pen Drive (Black)
Sold by Cloudtail India Private Limited Rs.3, 186.00
date 24-03-2017
Item Subtotal: Rs.3, 186.00
Shipping & Handling: Rs.40.00
FREE Delivery: -Rs.40.00
Shipment Total: Rs.3, 186.00

The printed cost on the product is Rs1490 whereas i have been charged @ Rs1593.
In fact the sale price is expected to be much lesser than the MRP printed on the product. I need the explanation of such deliberate loot. I should be reimbursed/compensated...
Complaint comments  Read comments Complaint category Computers & Accessories

Amazon India — Haven't received my product

 UnNi NaTh on Mar 27, 2017
I had order a xiaomi redmi 4A last week for limited sale offer and all my transaction are done well and the also reach near by my area, but the product was not delivered to me or no one had mad a phone call regarding this product, and on 27/03/2017 morning i had a message that my product will be delivered tomorrow but on that night u had send me a Message that my money is going to get refunded, the product that i ordered is only weekly sale phone and i also ordered a pouch and tempered glass of that product i need my product back why this poor approaches from amazon, when my product reach nearby...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Full of wrong commitment and Not Delivered my Product on Time.

 Zubair Pateljiwala on Mar 27, 2017
I order redmi 4a at at 23-Mar-2017 from amazon. The product delivery date is 27-Mar-2017.

On 2-Mar-2017 Saturday I got the message from amazon ā€¯Arriving early: Redmi 4A (Grey, 16GB) will be delivered by amzAgent (7990398804).

week off on 4th Saturday I was at my home due to this message I go to office and wait entire day to receive the products, but end of the day the status updated that delivery attempted (An attempt was made to deliver your package on 25, March. The carrier will attempt to deliver on the next working day. )

There is no one come at...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Fraudulent

 Abdul Latif Sultan on Mar 27, 2017
On 11/03/17 I ordered for a Micromax Q55 (Order# 408-0575378-4883549) mobile battery from Amazon costing me Rs. 340 (free shipment). Around 18/03/17 I received a parcel from Amazon's seller called A_STAR Storefront wrapped under the packaging of Inside the package was a mobile screen protector, a plastic lamination film for a mobile device which was so low in quality that it would not even cost 20 Rs. in the market. Since this was a mobile screen protector that I received & that again wrapped in the packaging of's cover, I failed to figure out then that it was delivered...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — Package not received

 Vidya1234 on Mar 27, 2017
I place an order on 8th March 2017.Now it has been 20 days from my day of order submission.I'm from Hyderabad the product that I ordered reached Hyderabad on 15th March till now I didn't get any response.I called to customer representative, they are saying to cancel my order and replace it so that they will refund my amount and then I argued with them and I told I will not cancel it.At last, they told for sure we will deliver your order by 27th March but I didn't received a single message from them.Please provide me justice for it....
Complaint comments  Read comments Complaint category Other

Amazon India — Iphone 6 refund complaint

 Nancy Sharma on Mar 27, 2017
Respected sir,

This is to inform you i purchased the iphone 6 from amazon of rs 30k n it wuld b deliverd on 18 march . But it having hearing problem voice problm while attending d calls and getting air noise disturbance while calling and attending the callls ... i called the customer care alot tymz dey not helping us .. in dat mattter ... i want the refund of my product i am not satisfying with my product ur customer care sayz we r nt refunding get the replacemnt ... how dare dey shuld said like dat ... is dz d way to handleee the prior customerrr whom u r dealing since long tym......
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Money held by Amazon India

 roma .ramanathan on Mar 26, 2017
Hello, Wanted to bring to your attention. I had made a few orders with Amazon.. Due to the delivered product being faulty (incorrect size) . I ordered for replacement which was again received incorrectly. I then got the cash paid transfered to my Amazon account and not my Bank account.

Now due to this to and fro of returns, I decided not to buy anymore.

Due to this I wanted my money transfered from Amazon account to my Bank account which is already linked with Amazon.
They bluntly refused to transfer it.. I also gave them an option of Cash to be repaid which...
Complaint comments  Read comments Complaint category Banks

Amazon India — Mobile replace regarding

I had purchased lenovo vibe k5 mobile two or threee month back my email add Now that product is not working condition replacement warrenty one year so plase same mobile take return and raplace immidiatly. Now what i am to do.

Please quick reply
Ravichandran s
16 nethaji street
Chidambaram 608001
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Tupperware containers undelivered but mails as delivered

 aashitha vkoushik on Mar 25, 2017
I had ordered Tupperware containers and had paid the amount via debit card and still haven't received it. But today at around 12 in the noon, I got a mail and message stating that the product is delivered.
Who did the bloody product deliver to?
How could you be so carelessss.
I'm lodging a case against Amazon if I don't get either the product or refund.

I need the response in 24 hours.
Contact no. 9880152396
Email I'D:
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — Defect and not in our choice

 Chandrakant Gupta on Mar 25, 2017
Requested sir in this which product are not come and diffect in piece so sir please refund my payment thank you
And there are not choice piece and colour not same different colour come so please m
y payment is refund
And i am complain in custmer care service and there are not responding so please refund my payment thank you sir
And one weak are gone...
Complaint comments  Read comments Complaint category Other

Amazon India — Redmi 4A (Grey, 16GB) Order ID Order Id: 405-6051293-3746747

 navin_sharma on Mar 25, 2017
Dear Team,

This is complete nonsense and unlikely fake reason for cancelling my order that no one was available to received courier. I have called more than 20 times to courier boy and customer care but regrettably none of them has taken suitable action . I am a premium customer and frequently orders stuff online and never had such issue but this time your agency has heart my sentiments as I have ordered Item in sale and you know enthusiasm when order successful accepted in 1 minute time span in India .

Kindly treat this email as my formal complaint against courier...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — Vemax creta multiple band (fm/am/mw/usb/aux/mmc/tv) portable radio with remote, charger & aux lead (black)

 sanjeevsinghh on Mar 27, 2017
Amazon India is so prestigious company in an India and people believe to purchase. Its the company reputation that sell good thing in website.
I had the very bad experience purchasing in Amazon website.
I purchased the radio from amazon on feb 14, 2017 and now its radio is not working completely.

When I went to the company website and selected the things for returns, there is message that warranty is there only two weeks. What a surprise?
This is really faradism activity.

I want to replace this radio.
Please help me in replacing this radio
Complaint comments  Read comments Complaint category Other

Amazon India — Refund never reached.

 saksham vij on Mar 25, 2017
I have booked product from Amazon ( #403-4704655-7183509) on 24.02.17. But product never reached. Even tracking i.d. provided to me was fake. Now they are saying we have refunded your money on 15.03.17. And provided me a transaction no. But till 25.03.17. No money has reached. I think that no. is also fake. They are saying you contact bank(BOB). which I also did. But they could not also find anything.
Now they are emailing/saying. It is between you and bank. We can not do anything. Pls. help to get my money back...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — No return pick up done-reskeduled 5 times

 sameer T on Mar 25, 2017
Sameer here...
mob no 9022519560
Ordered on 12 March 2017 Order# 403-0171624-7961930

I want to return this defective product but nobody is coming for pick up as per schedules.. they always come off schedule when i n not home.

I had spoken to escalation desk couple of times but they all are useless and have no authority to do anything..

I dont care if u dont want your item back but I want refund immediately or else i am filing a fraud case. thats it ..
Now its your turn to face......
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — Cancelation my order

 1974 on Mar 24, 2017
Dear sir, I have a order by mistake on date 23 march 2017. Order no. 408-8513094-6948312
But I want cancle this order & pls refund my money in my SBI account.l try early morning for cancel option through amazon site, but not show...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — Cash back denied

 sanjay diwan19 on Mar 24, 2017
I purchased RBL Card from amazon vide order number 402-8970753-2693148. On this order cash back was eligible. Amazon also confirmed after one month of placing of order saying.
"Congratulations! Your order placed during the Great Indian Festival (Oct 1-5, 2016) entitles you to a HDFC cashback.
The cashback will be credited to your account by January 5, 2017."

So i am eligible for cash back.Later It was denied by amazon .

In fact there was anamoly in conditions of amazon and from condtions of bank.

But later amazon denied cash...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — Tv

 vikaschandran on Mar 24, 2017
I hv booked a tv about 15 days before...when i open seal i seen tht it was a used one with full scratch and its nt getting on...tht day only i done return request and they saying tht it will come to pick up and return amount and regularly they saying tht they will come but 15 days over n9 action frm amazon...i want to move legally and want to file a bail aganist amazon for cheating and fraud...
Complaint comments  Read comments Complaint category TVs

Amazon India — Refund not given..not giving reply

 divya777 on Mar 24, 2017
Order no# 402-2479516-6479507
Returned the parcel to Amazon thru Indian post.. And it is showing delivered also.. Mailing and calling Amazon continuesly but they are not replying me properly..and not giving me my refund ......
Complaint comments  Read comments Complaint category Pets & Animals

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