Amazon India Customer Care
Amazon India
Customer satisfaction rating: 4%
Submit a Complaint
7913
COMPLAINTS

Amazon India Customer Care

Amazon India

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Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
890
down
451
+91 80 4197 0000  [Bangalore]
up
329
down
190
up
201
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163

Additional info
Bangalore
2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052
Tel: +91 80 4197 0000

Chennai
Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096
Tel: +91 44 3088 3088

Customer satisfaction rating
4%
Complaints
7913
Pending
0
Resolved
326
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India related photos (2215)

Amazon India Complaints & Reviews

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Amazon India — unprofessional approach by the pickup agent

 Mangesh Sanakal on Jan 16, 2018
This is with regards to the return pickup done today by one of your agency,
By mistake the return packet contains 2 tshirt which aren't kept for pickup, As soon as we realise we tried call the pickup person a zillion times but he kept on cutting our calls and hasn't yet called back. we couldn't understand the reason of he doing so.just to keep u informed on the unprofessional approach by your team. Need a call back on priority
Pickup agent details --[protected]
Pickup was from vashi ( Navi Mumbai)
Order#[protected]
Darshana Kesaria.

Reagrds
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — item returned. money not refunded

 Zja on Jan 15, 2018
Order id[protected]
Returned 2 items for this order on 14th jan. Pick up tracking id[protected] and[protected], total amount rs 998.
Amazon executive gaurav is telling that they have not yet received the product and they can escalate only after 7-10 working days. This is pure harassment

Please help us in getting complete refund for these return items...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Amazon India — refund not credit [Resolved]

 murickens treading on Jan 15, 2018
I have order a stereo bluetooth speaker in the date of 29-12-17 from amazone. Expected delivery date is 4-1-18 (Tracking #:[protected]. But not delivered, i have wait 2 more days, no response from amazone. Then i can cancel the product and refund is credited with in 11 to 12 january 2018. But still not credit the amount of rs: 515 in my account. This is cheating from amazone. What can i do? Please do needful

Regard
Renjith...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Amazon India — refund balance

 sanay jog on Jan 15, 2018
Refund reference number #hsbcn[protected] for rs.13, 099.0

I request you to please contact your bank customer service and provide the above number. I'm positive that they will be able to locate the funds and put in your account.

In any case, if the bank is unable to locate the charges with the reference number we assume that the bank serves might not be updated, you can then dispute the charges saying "refund not processed" once it is done bank will go back and check all the details and surely help you to process the funds to your account....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon — product return request not processed

 Bharath Rockkstar on Jan 15, 2018
I had requested to return the product on jan 11. Still they disnt proccesed. I want my money this product is not at all satisfying
Worst product
I want refund
Please send the person to take my order back
Why are you such a long time to take my product back
I want the refund
Are trying to cheat customers by not refunding the money
Return the product and refund my money quickly...
Complaint comments  Read comments Complaint category Computers & Accessories

Amazon India — account closed and refund

 Abhisef11 on Jan 15, 2018
As i'm your valuable customer and frequent buyer.
Mobile number [protected]
L ordered product but i received completely different product so i requested a return and customer care said the product will be picked up on next day. But no one came for the pickup so when i called the customer service they said it that the pickup will be initiated on next day but no one came. I have called many times but they say next day it will be picked up but every time i got unexpected response. I called 6-7 times for pickup and than on 5th pickup product picked by pickup executive. Pickup boy was...
Complaint comments  Read comments [1]Complaint category Online Shopping

Amazon India — unlock account

 akkimax on Jan 14, 2018
Hi

I am akshay gaikwad, im prime user and email id is arg4888@gmail.com,
Kindly unlock my account urgently.
Its lock cos in my office some one is trying to buy some product on amazon without my permission, after that when i got orders mail that time i try to login for changing the password that time i got error to my account is locked.
I sent many mails to amazon [ cis@amazon.in, payments-funds@amazon.com, address-verification@amazon.in, address-verification@amazon.com] for unlocked my account.
They want card details and i don't know cos i dont have...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — moto g5s plus and amazon

 Nupur Dongariya on Jan 14, 2018
I purchased moto g 5s plus on 26-nov-2017. After 20 days i found there is one big internal problem in phone is that when i call someone and speak on loudspeaker reciever does not get any voice. Another problem is that there is some noise during call when talk with hand free. I went to customer care service centre of motorola in indore but they had server problem so they didnt register my complain. After 2, 3 visit i heard same thing server problem. Now i am unable to do anything. My order number was[protected]. My invoice number is bom3-86420 now i want to sue amazon and moto g company....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — not getting my stuff

 RAJESH PAN on Jan 14, 2018
Baniakidukan

Subject: contact seller
C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055
This is your seller details who have promised to delivery my stuff within 30 december, 2017. I have ordered this product at 11 december, 2017.
But till now i didn't get my product. Even i have tried to contact seller but they didn't replay.
Not showing even any tracking details.
Order#[protected]
More than 1 month passed away.. Please help me. I...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — cheated from amazon by ordering the mobile phone

 hemanth amith on Jan 14, 2018
Hello myself ammu gowda from mysore, i have ordered xolo era 3 mobile worth of rs.4999/- on 4th january 2018 and i received the package on 10th of january 2018 after opening the package i'm totally shocked because it's a empty package, for that i have contacted the customer service team but they are telling that they have delivered it successfully without missing product but i didn't received it so please help me to get my money back please...
Amazon.in order #[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — got cheated by this company by ordering the mobile phone

 hemanth amith on Jan 14, 2018
Hello myself hemanth narayan from mysore, i have ordered xolo era 3 mobile worth of rs.4999/- on 4th january 2018 and i received the package on 10th of january 2018 after opening the package i'm totally shocked because it's a empty package, for that i have contacted the customer service team but they are telling that they have delivered it successfully without missing product but i didn't received it so please help me to get my money back please...
Amazon.in order #[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — not received three items through payment done (subscribe and pay scheme)

 Smriti Pooja on Jan 13, 2018
I have subscribed for various products via amazon at regulars of time.
For january monthl3 items were 1) pediasure 750gm 2) ariel matic 2 kg 3) harpic bathroom cleaner 1 lt.
Concerns:
1) the money was auto debited from my amazon pay account without my consent.
2) all the 3 items are undelivered stating "delayed due to damage".. How all 3 items that came in 3 different couriers got damaged at the same time. And mainly, the same incident happened with me in december. And in the end company asked me to put the order again and they said they will refund my debited amount,...
Complaint comments  Read comments Complaint category Utility Services

Amazon India — product get cracked badly in two attempt

 mohdamirkhan on Jan 13, 2018
Respected sir/ma'am,
I purchased kecktus best quality unisex body shaper for women | men weight loss tummy - body shaper belt slimming belt waist fitness belt xl size 36, 37, 38, 39, 40 of stomach size consider (Hot shaper - xl) but it get cracked badly only in two attemps
I request you to look into the matter and resolve my problem by replacing the product.
Thanks with anticipation
Mohd amir khan...
Complaint comments  Read comments Complaint category Weight Loss Products

Amazon India — maharaja whiteline mixer grinder not working

 Ravichandra Prakash on Jan 13, 2018
Purchased a maharaja white line mg livo mx-151 500 watt mixer grinder online on june 2017 & now it is not working. I kindly request you to rectify the same at the earliest.
Order no:[protected] on 25th june 2017.
I am facing one or the other problems after purchasing the above item. A month back i complained about the same product that, the jar was tight....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — wrong product delivered intentionally.

 Sonu127p on Jan 13, 2018
I have ordered for concrete technology book by ms shetty but i received concrete technology by sb. Suman @ 232 inr including delivery charges of 70 inr.

So, i raised a request for return. The merchant krishna prakashan media claiming this is the mistake by amazon's side but not their's, added to that i have been instructed to return the package to the merchant by putting up some notes on the package and i have to post it to some mentioned address despite paying delivery charges....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — amazon cancelling orders

 vijaykrish80 on Jan 13, 2018
I placed an order of toyhouse ro2.4g suv ride on, black https://www.amazon.in/dp/B01NBK07AE which came at rs.555 at 12th january. But after oneday at 13th january the seller cancelled my order.
When i asked amazon, they simply said that the item was out of stock while i placing order.
Amazon nowadays cancelling like this in many orders and playing with customer feelings
I need justice
So please take certain action on them
Thank you...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — casio keyboard order for my daughter birthday not delivered but they mentioned as delivered in their update

 chamy chitravelu on Jan 13, 2018
Hi

I have ordered a casio keyboard for my daughter birthday, suddenly they mentioned in their update as delivered but they hevnt delivred. I have called the customer care and told them if you have not delivered why did you mentioned like that they promised i will i’ll be getting it shortly. It’s been more then 15 days no reply.

I have never seen such very bad customer care in my entire life. Atleast they should inform me.

Order no
[protected]

Regards
Karuppuchamy...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — mobile recharge not done

 pankaj.pandey1980 on Jan 12, 2018
Sir on the date of 28th dec 2017 i done a mobile recharge by amazon.in but today (12/01/2018). Still i did not get my recharge in my phone. When i complaint to amazon customer care he told me company proceed my recharge request and recharge is successfully. When i told my issue again that i still did not my recharge and told him to if you not able to recharge my phone then please paid my amount back. He regret my request and told me that he/ company will not pay any amount.
This is the issue which i faced. Please resolve it...
Complaint comments  Read comments Complaint category Telecommunications

Amazon India — cancellation of deal

 Ankush991 on Jan 12, 2018
I had placed a order on price of rs 5000 for jbl pulse 3 speakers twice. My money was hold with amazon for two weeks. At end my order was cancelled with saying “it was pricing error.
Who is responsible for this type of fake deals on amazon.
I have also received assurance mail from amazon for deal with rs 5000 only for particular product irrespective of any problem from seller.
Now no one is taking responsibility. What should i do. I want to take amazon to court for justice...
Complaint comments  Read comments [2]Complaint category Online Shopping

Amazon India — coolpad note 5 mobile bill

 Kirti Ghadge on Jan 11, 2018
Hi i have purchased coolpad note 5 mobile from amazon online.
As i had not downloaded amazon app, i had purchased it on coolpad page.
I need bill for d same from amazon as the mobile is not working properly.
I had purchased the mobile on 28/03/2017.
I m not understanding how to contact amazon for this as this order is not displayed on the app.
Pls help...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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