Amazon India Customer Care
Amazon India
Customer satisfaction rating: 4%
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Amazon India Customer Care

Amazon India

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts


Additional info
2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052
Tel: +91 80 4197 0000

Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096
Tel: +91 44 3088 3088

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India related photos (1617)

Amazon India Complaints & Reviews

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Amazon India — defective product of samsung

 Er Akshat Agrawal on Jul 22, 2017
Amazon given me samsung on5 pro defective and now now not replacing it and within 1 month OTG of also stopped working. there is tieup between amazon and samsung to sell the defective mobile phones to us by offering us a discount. while communicating them they just say that we are now closed please contact to samsung regarding this and samsung have only one line visit our service center and if a person visit service center then our rest of the phone also gets more problem then previous time....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — refund not given after promised

 zalahirenr on Jul 22, 2017
On the cancellation of the order
Ordered on Jul 11, 2017 (171-2423845-0325914) on
Honor 6X (Gold, 32GB)
Sold by: Rocket Kommerce LLP
Shipped: Jul 12, 2017
Quantity: 1
which was of Rs. 10999/- with discount of Rs 1000/- on 11-7-2017 (Actual Price of Rs. 11999/-)

the customer care executive had promised to give discount of One thousand Rupees( 1000/- Rs) after second successful purchase which is

Ordered on 13 July 2017 Order# 402-1359687-7735506
Rs. 11999/- (Without Discount)

But after Second...
Complaint comments  Read comments Complaint category Products & Services

Amazon India — where is my order?

 poonasdj on Jul 21, 2017
After chasing numerous times and contacting amazon customer service, i have to say Amazon India has one of the worst customer service. I placed order last week and funny enough the status says it is delivered. Fact is i haven't received anything.Amazon said they have complained the courier service and asked them to contact me. so i just checked what the contact number is. and to this i get a reply "I am really sorry for the inconvenience that we can't able to see the courier number which you received."
I am not even going into the grammatical mistakes here but this lady called Dhivya was...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — cheating by amazon: order not getting delivered

 vijeesh Mohandas on Jul 21, 2017
I have placed an order in Amazon and the material was suppose to deliver on 7th July but till date it is not yet delivered. Every time when i contact customer care their response was we will get back to you. Amazon people are not able to track the material and now they dont know where the material is. Customer care executive is forcing to cancel the order and place a new order.

Worst service from Amazon and if they cant deliver what they are offering and they dont have any control over their supply chain then why they are doing business?...
Complaint comments  Read comments Complaint category Appliances

Amazon India — sending damaged product and not taking it back and not refunding money

 Ashish Soumya Tiwari on Jul 20, 2017
Dear sir, i have ordered gym items from amazon india online shopping website of rs 1340/- on 6/07/17. i have received the item on 11 jul 17. after opening the item i found my item damaged and making it useless for me. i immediately started return process but i was asked to return the item by my self paying for the return courier. i contacted to customer care many times but i have been denied for the door pick up facility. finally i left helpless and decided to file complain against amazon india in consumer forum. i have full faith in your system and i am sure that justice will be done....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — over 15 days and have not got any cashback

 bhupi30may on Jul 20, 2017

I want to raise a complaint against the company has started fooling there customers with the cashback offers. I made a purchase with order id: #406-2892774-1714745 and was suppose to get the cashback amount by end of june and its been 20 days now and is blissfully sleeping. Wrote an complaint email to the team and in reply received a promise that your amount will be credited tomorrow and after that again went to sleep and no communication so far. So guys my sincere recommendation to all pls do not make any purchase from when they try to lure with...
Complaint comments  Read comments Complaint category Jewelry & Watches

Amazon India — replacement of intex home theatre it-2616suf os

 Aman Mangla on Jul 20, 2017
I ordered an intex it-2616suf-os 4.1 multimedia speakers (Order #405-2936482-8380315) from amazon on 17-july-2017. The seller was cloudtail india private limited. I received the speakers on 18-july-2017. Invoice number - del2-247386. Invoice details - hr-del2-1004-1718. The speakers are damaged so i requested for replacement on the same day and scheduled the pick up for 19-july-2017 timings 10am-1pm.
No one came to pickup the product on the scheduled time so i called amazon customer care. According to them they forwarded the complaint and told me that the pick up will be done on the same...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — home sparkle 405-8975209-0189912

 Hemant Nagpal on Jul 20, 2017
I received a product which is too small and quality of product is not good. After that i initiated the product return request. Pickup guy came to nearest to my house but did not locate my address so went back. And then amazon customer service guys - prasana / samue on chat confirmed that i can return it back through my own courier partner and they will refund the same along with courier charges. Now its been more than 7 days but every one is making me fool and playing with it. Can anyone provide the solution? I received a call from amazon today and karthikeyan who was so rude and unprofessional...
Complaint comments  Read comments Complaint category Furniture

Amazon India — non receipt of order even after paying for one day delivery

 Satish Kutty on Jul 20, 2017
Order # 408-3790735-5885163

(A) lifelong power pro 500 watts mixer grinder with 3 jars : rs.1189/-
(B) prestige pcj 7.0 500 watt centrifugal juicer : rs.3199/-

I paid rs.500/- extra towards one day delivery for the above products but i did not receive the products till yet. I request you to refund me the rs.500/- taken for one day delivery....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — big fraud soap inside the mobile phone box (mobile phone missing)

 Er Gourav Verma on Jul 20, 2017
Sir/madam :- please help me out in this matter i have received a soap instead the mobile phone i have ordered the same on 15th july yesterday my mother received the parcel when i reached my home after office and open the parcel then i found ghadi soap inside the phone box i shocked!!! It is a big fraud by amazon..

Details are mention below:

Details are mention below

Booked through id

Billing address:- d-14/16 rohini sec-7 110085.

Invoice number :- maa44-43980
Complaint comments  Read comments [1]Complaint category Products & Services

Amazon India — return amount not refunded in my bank account.

 mehtanit on Jul 20, 2017
Dear sir,
I have ordered babes woman's combo of 3 mojaries on date 07/07/17 by order no. 171-9805694-1012354. As my order wasn't sent complete set of mojaries, i have returned the order and added my bank account for refunding the amount. But instead of submitted to my bank account your company shifted my refund amount to amazon account without my permission. This is totally illegal and the harassment to me who is your frequent customer. Therefore i request you to kindly refund my amount in my bank account, otherwise i have to move explore my further legal right as a customer. I hope amazon...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — defective one plus 5 phone

 wadhwa11 on Jul 20, 2017
I had purchase one plus 5 mobile phone from amazon on 15/07/2017 vide order no. 405-7892224-6958724 i receive the mobile on 18/07/2017. But while operating i saw that the phone is having display problem while scrolling up and down so i called amazon customer care for returning the phone as it is the policy to take back the product within 15 days but i was told that they could not take back my phone and told me procdurem to download app in which they would check my phone and then reply, its a big cheting on the part of such a big company to dupe people. Even on that app i had seen so many comments...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — amazon delivered fake product

 chandangoyal on Jul 20, 2017
Amazon delivered fake product which is not same as shown in images/videos.
As you can see in attached images there is product logo shown on website but not available on product delivered....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — return of wrong product to amazon

 L pereira on Jul 20, 2017
I purchased crocs olivia II women's ballerina shoes from the amazon site on the 1st of july 2017. Following delivery i realised it was not the same product i ordered and asked for a return pick. The pickup was scheduled twice and no person came for it. After i rescheduled the pickup a third time for the 8th of july 2017 someone came and picked up the wrong package without informing or calling up two days prior to the scheduled pick. I informed the amazon team immediately and was assured that the package will be returned . However after 6 follow up calls and explanations to 6 different ppl i was...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — wrongly delivered

 Ayushi Sultania on Jul 19, 2017
I have ordered back cover for Xiaomi note 3... But it has not been delivered and app is showing that it has been delivered.. I have called several times to the delivery boy.. But there was not any response...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — credit card transation

 RaviKumarKatta on Jul 19, 2017
Respected sir/madam,

Today (19-06-2017 @ 2:37 pm) one transaction (Rs. 5000/-) done by some unknown person through amazon.
I was called to the amazon costumer care to cancel the order made by the unknown person. But they are asking about that unknowns mail id or phone number. I don't have any information about that unknown person details. But i have only transaction code (433274) which is done by that unknown person. I requested to the amazon costumer care to cancel the payment with the help of transaction code. They are saying we cant do anything without providing that unknown...
Complaint comments  Read comments Complaint category Credit Cards

Amazon India — return of shirts.

 vinit281 on Jul 19, 2017
I purchased two shirts from amazon, its return was scheduled ob 16th of july 2017, 4pm to 7pm. No body has turned up to collect these products. Again it was rescheduled on 19th july, still ididnt get any communication from courier or pickup agent. It was pathetic situation. I dont understand the buisness doing policy of amazon. I never experienced such type of things from other online shopping portal.
Kindly resolve my issue asap. My contact no. Is 9560476533....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Amazon India — my amozon email is hold

 S.N.siddrh babu on Jul 19, 2017
Dear sir,
My name is s. N. Siddrthbabu which is registered with amazon. My amazon account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on, ans but they not listening anything they send me mail that...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — received payment not refund

 naynesh bhatt on Jul 19, 2017
I have purchase iphone 7 from my friend sattu jadeja amazone a/c on 13/05/17 payment deduct frm a/c. On 13/05/17 ref no. Sbi pgiu5361948293 ag amzon - ord no.#402-1604300-9391500 it was cancelled by u but pymnt deduct from a/c rs.55, 598/- till today i have not recd in ac bank told that we have pymnt to amazon so pls if you not recd the amt rs.55, 598/- on 130517 pls confirm mail to below email as early as possible this problem continue from last 2 month bank blaim to amazon mumbai pls confirm if you not recd pymnt as early as possible...
Complaint comments  Read comments Complaint category Internet Services — product not delivered by amazon

 Hasanz on Jul 19, 2017
Placed order for 2 havells ceiling fans on 2nd july, waited for 15 days after which amazon refund the cash saying they cannot ship the product without any reason.

I sent two emails to your seller rajesh electricals, to which they never respond. Called your customer service four times but did not get any help. Yes, they processed cashback after i waited for 15 days, which is unacceptable....
Complaint comments  Read comments Complaint category Electronics & Appliances

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