Amazon India Customer Care
Amazon India
Customer satisfaction rating: 5%
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9839
COMPLAINTS

Amazon India Customer Care

Amazon India

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Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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+91 80 4197 0000  [Bangalore]
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Additional info

Bangalore

2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052

Tel: +91 80 4197 0000



Chennai

Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096

View More Information...

Customer satisfaction rating
5%
Complaints
9839
Pending
0
Resolved
457
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India related photos (2889)

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Amazon India Complaints & Reviews

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Amazon India — got product with missing accessories but neither replaced nor reimbursed for that

 Suraj_kumar on Nov 18, 2018
Order #[protected],
Got package with missing item in the product package. Contacted with the amazon with the issue that i got the delivery with the missing item in it. But they are denying to provide the solution after many contacts viz. via chat, call, and social media support i.e twitter support.
But got nothing other than response as we are investing on your issue. but still no solution.
Neither got replacement, nor reimbursement of the missing item or else. They are only manipulating.
Told to callback from any superior personal. Neither any senior person...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — accu chek safe t pro glucometer (multicolor)"

 Subhendu Saha on Nov 18, 2018
This product was paid in advance with the hope to get an early delivery for my patient. My app is showing "product delivered physically" to me on last friday, although neither the agency send me any message or they physically delivered it to my address. The customer care people could not provide me the contact number of the delivery boy or concerned agency. This is a very poor show from amazon. I am totally frustated. I shall think thrice before putting any order here....
Complaint comments  Read comments Complaint category Health & Beauty

Amazon India — my order number: 405-2568922-5910745 wrong delivery. for a prepaid order of 4 fans, delivered two only

 Moorthy Govind on Nov 18, 2018
My Order Number:[protected]

I have ordered on the 10th October 2018, two double pack of crompton Aura fans. But I am delivered on 18th October 2018, two single pack of Crompton Aura fans, when I was not available in the house. Their delivery agent has neither phoned to me nor got the acknowledgement from the inmates of the house. Their delivery agent simply placed the items near the door of my house and went. When I complained against the wrong item delivered on 20th October 2018, I am told that the investing team will investigate and inform me on the 30th October 2018.But...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon — product not delivered but updated status as delivered

 S Siva Prakash on Nov 18, 2018
I have ordered a shirt in amazon. The product wasn't delivered but updated the status to delivered. I queried to the customer service regarding this 4 times they replied that it would reach you then and now. Atlast after 25 days I called the customer executive and that person replied that the product may be missed in transit, sorry for the inconvenience and will refund you. But denied to resend the product even. They completely wasted my time....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — 2 of motul 3000 4t plus 15w50 api sm hc tech engine oil for royal enfield bullets (2.5 l)

 Thomas Kunjukutty on Nov 18, 2018
I have Ordered 2 of Motul 3000 4T Plus 15W50 API SM HC Tech Engine Oil for Royal Enfield Bullets (2.5 L) on 13 November 2018
Order#[protected]
so far the item is not received. looks delivery delay. the delivery boy put wrong messege. i have tried to contact many times.
as the item is urgently required kindly look in to the matter immediatly
Thomas...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Amazon India — damaged pantry products

 Ramneet Mehta on Nov 18, 2018
> With all respect I would like to bring it to your knowledge that I had order *products* from your amazon few days back. I have already sent them emails and even called on ur customer care that they have sent damaged products and they told me to contact themafter 15nov.this was not the first time. It happened with me many times, sometimes they refund sometimes they reject depends on there mood.
Now I have got my order but I would like to bring it to your knowledge that 3 of them were damaged, the oil pack was leaked and suef packet was ripped off. I have already shared the images.when i...
Complaint comments  Read comments Complaint category Utility Services

Amazon India — damaged products

 Ramneet Mehta on Nov 18, 2018
I have a complaint for amazon which might make them improve their services in
the future. The problem is that the *grocery order *I placed in amazon
has perfectly reached on time but the problem is that most of the goods are
damaged or cracked giving me a loss of Rs1334 which is a huge amount of money for me.their drivers and other staff has been so careless that despite the fact
that the boxes mentioned the *‘fragile material’* signs.
I had paid the cash via debit card but know I think I have not been served good. I have raised the complaint so many times...
Complaint comments  Read comments Complaint category Utility Services

Amazon India — order not delivered even after 20 days

 Vimalkant Pareek on Nov 18, 2018
I had order two watches and one hdmi cable on 27october. They are still not delivered. The app still showing expected by 31st oct. I mean what sort of managment is this.
Called customer care like a week back but their four days resposnse time is also over.

I ordered watch to gift to on my best friends marriage and it was really disappointing to go without gift.

Amazon u have to deliver goods asap and compensat....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — status of amt refund

 Akshay d Mahajan on Nov 18, 2018
I have order a mobile model mi y2 on 25 oct 2018 order no[protected] which i received and paid amt 11000 but one two days the mobile was having problem and i have return mobile and amazon company has mail me the amount will refund in 3 to 4 days i received refund mail on 07 nov 2018 but still i have not got any amt on my account
bank name:- punjab national bank
ifsc code :- punb0007400
a/c no:- [protected]
this is refrence no which company has mail
refrence no::_a5vpzu6vrmc9m55...
Complaint comments  Read comments Complaint category Banks

Amazon India — refund not credited into my bank

 Yatin Ahuja on Nov 18, 2018
I had return an item on amazon which was paid through debit card . The refund has not come to bank account .They had given refund reference number 164623 and contact to bank customer care . I had called them they said visit bank and file a charge dispute.I do not know how to dispute a file .My order was of rupees 490. It was a shoes . It had passed 16 days to return a order....
Complaint comments  Read comments Complaint category Banks

Amazon India — I am complaining about fraudulent debits to my, account of rs26 778.00

 avinash nargundkar on Nov 18, 2018
From
Mr Avinash Nargundkar
Permanent address:House No.19/429 “Renuka Nivas”
Forth main, Third cross, Rajatgiri
DHARWAD-580004 Karnataka
+91 [protected]
Address booked for delivery:
Mr Avinash Nargundkar
Present address:F-D, Golden Daffodils apartment.
First cross, Kodihalli
HAL III stage
BANGALORE-560068
To
Senior Executive, AMAZON India Ltd
Bangalore
Dear Sir
Sub: Fraudulent debit to my Savings bank account with Karnataka bank Ltd, Dharwad to the tune of Rs26, 778.00 on 18.11.2018...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — low quality products deleted

 dhruvkumar3596 on Nov 18, 2018
Strontium Ammo 16GB USB 3.0 Pen Drive (Silver)
pendrive ke badle Strontium Ammo 16GB 2.0 USB Pen Drive (Silver) or
Strontium Ammo 32GB 3.0 USB Pen Drive (Silver)ke badle
Strontium Ammo 32GB 2.0 USB Pen Drive (Silver) pendrive deleverd kiya hai. Refund ke leeye bola to bataiya gaya hai ki 4 oct ko aap ka refond iniset ho gaya hai par ye refund avi tak nahi meela hai.please halp...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — account on hold and they don't give refund

 Yash Aj on Nov 18, 2018
Dear sir
I have order something from Amazon on 5/11/2018 of Rs230 and I don't know that my account is on hold and order is cancelled but I make payment with my debit card and when I call Amazon they said ok I will fill form to unhold your account I call them everyday but they didn't unhold my account thus my I can't get refund and on 7/11/18 I have received one SMS that said my refund is credit to your account on 9/11/18 for pvt and 15/11/18 for govt ref#[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — charge dispute "refund never processed"

 MONALISHA SAHOO on Nov 17, 2018
A refund of 985 rupees was successfully processed on 28 october 2018 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — not given a proper working ph

 mrudukrishnan on Nov 17, 2018
Im mrudula from bangalore.
I purchased ivomi me3s ph from amazon on 2nd august. After useage of 2days it got hang. After 1 wk the mobile got dead i. E software problem. I didnt evn use the for properly for 1wk it got repaired. The product provied from the amazon is the second hand one so y it got repaired soon. I couldnt evn replace the ph because there was no proper response from the amazon to return my ph which costs rs.6000. Im an engineering student. I wasted my rupess by buying from amazon. I lost my money and i dont hv mobile for communication also which is very difft for me....
Complaint comments  Read comments Complaint category Computers & Accessories

Amazon India — I'm complaining about my order cancel but refund not receive

 Mohd6436@gmail.com on Nov 17, 2018
Hello sir
My account number[protected]
I purchased a product on 3 november 2018 using my canara bank debit card same was not recived i asked them for refund. As per their confirmation refund was intiated 9th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number - 195798.
I had contacted your customer service number their is no proper response. Please check and confirm status....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — product ordered not delivered in one month and no payment is refunded too.

 Er. A. K. Kalyan on Nov 17, 2018
I ordered a product "everything imported 3.5mm bluetooth stereo adapter audio receiver with dongle transmitter usb mp3 speaker (Random colour)" from amazon.in on 17th october 2018 and paid the cost by debit card on the same day. But the product is not received till datecand not refunded my payment too.
I have contracted seller as well as amazon two times but nobody have given me product or solution.
I am harassed by amazon.in ans its seller jalaram store who didnt dilevered my order in one month within india.
I want this company should get a gud penalty or banned for this kind...
Complaint comments  Read comments Complaint category Computers & Accessories

Amazon India — hold account and refund

 Luhar Gautam on Nov 17, 2018
No refund given and 2 days ago received mail your account has been closed because do some suspicious activity.

I also send mail on cis@amazon.in.

But not resolve my issue.

3 order pending and refund not received.

Account details.

Lkgautam83832@gmail.com
More information please contact me.

Says that misuse of our sale and offer.

Account is very important.

Please solve my issue....
Complaint comments  Read comments Complaint category Computers & Accessories

Amazon India — delivery and seller issue

 khushi gaur27 on Nov 17, 2018
The issue that i have experienced was: i didnt got my order on promised date even when the company has already given a long waiting period to get the order i. E i ordered the oroducy on 24 october but i didnt got it till 15 november even and now the site is showing it will be delivered to me till 21 october. I tried to contact seller but he replied with just a single message that is they have issued my refund but neither i hot the refund nor my product this is soo unprofessional for such a site like amazon.. Will never shop from amazon again
I want a compensation and refund too for irritating...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — product mapping by fake seller

 vikramkothari on Nov 17, 2018
Its now getting very common in amazon seller india to map other brand product line and sell on their fake products. I have experienced this on my seller account and amazon officials are going to do nothing about it and they keep on asking hell of question … to you and your relation with brand connection.

But they are never going to ask that fake seller, on what basis he is selling for this brand. All brand goodwill goes to disposal when consumer receives fake product and all that goes angry still complain on product reviews. So finally brands goes really damped for no reason just...
Complaint comments  Read comments Complaint category Cosmetics

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