Amazon India Customer Care
Amazon India
Customer satisfaction rating: 5%
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Amazon India Customer Care

Amazon India

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

+91 80 4197 0000  [Bangalore]

Additional info


2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052

Tel: +91 80 4197 0000


Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India related photos (3679)

Amazon India Complaints & Reviews

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Amazon India — refund amount is not credited in to my account

 famo on Sep 17, 2019
I have requested for refund but the refund is not processed for the order no the item is[protected] And amount is 506.The costumer executive not solving my issues and said its you problem we have no responsibility of this. Amazon representative told me that we cant do anything for this refund we already refunded your amount but it is not reflected in to my account and they told me that your refund is initiated on 16th of august but still i have not received it....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Amazon India — transfer money from amazon to my pnb account

 Himansu srichandan on Sep 17, 2019
With due respect I am Himansu Mauli srichandan kindly inform to u that I had credited balance in Amazon pay.i want to transfer this money from Amazon to my PNB account.but in case Amazon has already started the refund and send the money to my bank account but it hasn't credited yet.And also the PNB customer doesn't file a complain.
So regarding this I want help for getting my money back....
Complaint comments  Read comments Complaint category Banks

Amazon India — moto g7

 Biker mm on Sep 17, 2019
I had ordered Moto g7 from Amazon but they have delivered Moto g7 power with local items in it I had returned but they have not refunded the amount and it has been 8 days still I haven't received my refund amount I have been calling them since then first they said they will provide within 2 days then they said me to wait till 13th of September and again said me to wait till 16th of September and yesterday I had called they said me to wait till 17th night 12 am but still have got any response or my refund...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Amazon India — refund is not my account

 ravirssb on Sep 17, 2019
I have purchased helmet from amazon on[protected] by making payment of 12, 999.00 through indian bank debit card. I have returned the item and amazon initiated refund on[protected] with refund reference number of[protected]. They even shared transaction id on my request -03OM3OSF0000K00R94AJ. I visited branch for solution and they contacted billdesk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care...
Complaint comments  Read comments Complaint category Banks

Amezon — sonata 322 sonata yuva analog gold dial women's watch -nd8919yl04ac

 Vijay krishna @98 on Sep 17, 2019
Sir i returned my wrist watch at 18 august but i did not get my return money after then they send me an email saying that return process is completed with a unique refrence no[protected] . But i did not get any message from my bank related to return money then i talked with amezon customer care they said that we have done all process from here and talk to your branch so i went to my branch they said that we can not do anythingh they suggest me to update my passbook to conform return money. then i again talked with amezon they (amezon) suggested me to talk with sbi customer care then i talked with...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — did not receive refund against product return

 shubham799 on Sep 17, 2019
Hello there,
I purchased cn-knight TWS i8x earbuds of INR 2599.00 on 26 August 2018 with Order id # 405-[protected].
I retuned the product with Tirupati courier service pvt. Ltd. with AWB number[protected].
But I did not get refund yet.
I contacted Amazon customer care several times but nothing happened.
I have attached courier slip and tracking details.

Please refund my money INR 2599.00
Thank you....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon — money not transferred

 SwethaRoy on Sep 16, 2019
I've ordered a mobile on 7th September i.e. vivo y91 costing 9990 rupees for which I've given my old mobile as exchange after which I've paid 5740 remaining money .And after a day, I've cancelled my order due to the reason that my old mobile got repaired and I've requested a return after which on 8th September at 8 20 pm, a refund has been initiated according to Amazon India .order no is -Your Order #[protected] .
And after almost 8 days i.e. today on 16th September which was the actual last date of refund according to them is still not processed into my account .
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — wrong name written on bill and order delivered to wrong person too

 Krishan Kumar708 on Sep 16, 2019
Dear consumer forum

I placed a order in *Amazon India* on 13-9-19 but till 16-9-19 I never know where is my order or product.
After Tracking from 5 days on 16.9.19 I got known that my order is given to wrong person and name on invoice also was wrong it was INDER DEV instead of KRISHAN KUMAR(my name). My order is payed online if this order was booked on COD formet is Amazon excutive will give this order??? No never
Its a big blender. Without PIN no how Amazon excutive gave this order to anyone because PIN no was on my phone number and otp which needs a the time of delivery...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — complaint about delivery issue of phone

 Swapnil Singh 1987 on Sep 16, 2019
I had ordered a mobile phone and was promised the delivery within one day i.e on 16th September. The delivery person came, he checked my current phone which was due for exchange, and then denied giving new packet. Then he said he has fulfill some formalities, and wasted 20 mins scanning bar codes. Finally he spoke to someone through his phone and said Madam I cannot deliver your packet. I called amazon customerservice, but ### did not give a satisfactory response, instead kept on giving standard statements like do not worry, we will give you your order in 3-4 days....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — amazon pay balance stuck in locked account

 Riti Neeraj on Sep 16, 2019
My Amazon pay balance of ₹3000 had been stuck in my account whit is on hold. I m trying past 3 months to unhold it but no response from amazon. I have done more than 100 of mails to account specialist team. No one is helping me out regarding this problem. Amazon service team is not helping me in this issue.
Complaint comments  Read comments Complaint category Unauthorized charges

Amazon India — refund not credited to the respective account

 Abhiney22 on Sep 16, 2019
I ordered groceries from amazon and the order got returned.. Its been 10 days now and refund didn’t reflect in account... Amazon is saying they have processed the amount of 2713.57 in my account but still i did get the amount... They have given me the return reference number 902660.. And asked me to contact the sbi bank helpline.. I contacted thm but they refused to entertain my request as they said amazon is third party and if they had refunded the amount thn it should hv come to my account.. Now both are blaming each other and no one is solving my issue...
Complaint comments  Read comments [2]Complaint category Online Shopping

Amazon India — delivery delayed and no response

 Dipanka75293378 on Sep 16, 2019
I booked an samsung a50 mobile that was scheduled to deliver on 11th sept. No body came to deliver my product on that day however i received a call from the delivery team saying that due to technical problem they won't deliver the product and i need to cancel. When i talked to the customer care they said that the product would be delivered on 12th on which i requested them to schedule it for 13 as i was not in town on 12th. On my request the same was scheduled for 13th but again i did not receive any call and my product is still not delivered. On 16th i call up amazon customer care...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Amazon India — one item missing

 aniva on Sep 16, 2019
I had placed an Order for purchase of 16 items worth of Rs.996.05 bearing No.[protected]. 15 Items are delivered on 13.09.2019 as against 16 items thereby short by one item (Poha- Organic Rs.70/-). Moreover, despite I asked for invoice for the items, a lady on delivery job neither provided it to me nor it was available inside the packaged bag. This is something appears to be ridiculous. Please look into it....
Complaint comments  Read comments Complaint category Food

Amazon India — amazon cheating customers

 Bbdailytoanswercustomer on Sep 16, 2019
Amazon standard has gone done completely.. I haven’t received my order yet (That is monday) and they have updated status as delivered and signed by security. When complaint they ask you to wait and do nothing about it. I am a prime customer and only advantage is we are supposed to get order in 2 days but they deliver products at their own time. I don’t have dress for my kids birthday now...
Complaint comments  Read comments [3]Complaint category Appliances

Amazon — 500

 Sudhir Chaurasiya on Sep 15, 2019
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 500 rupees was successfully processed on 1/9/2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now....
Complaint comments  Read comments [4]Complaint category Banks

Amazon India — product was defective and not returning money

 Diva Rohilla on Sep 15, 2019
I have purchased a product online from amazon india.
Details are :-
Order #[protected]

Product was found defective as soon as it was delivered but we requested the return. Yet there was noone sent to pick the faulty product.
Product was purchased on 23rd august 2019 and today it's 15th september2019 and still they havent returned the money.
I have compalined couple of times in amazon complaints but no one helps me....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — refund not issued for cancelled order

 rashmi841301 on Sep 15, 2019
My order was cancelled on Amazon (order details in screenshot attached) Order no[protected]. I called their customer care 4-5 times, each time they put my call on hold for 5-6 minutes and say that they will refund the amount but they are not refunding....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — silver sneakers

 Djbladestec on Sep 15, 2019
Myou complaint is regarding return pickup courier agent first of he doesn't know how to talk to ladies in was not at home while the pickup was scheduled so my mom was giving the return to him so he knew nothing about the rules and on that he was continuesly shouting like the dog barks if he is confused about something he should clarify the things first with his senior officials but instead that stupid was continuesly shouting and arguing with my mom in middle of all neighbours all neighbours were watching it's so humiliating and disgusting that such # are kept for the job which don't...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — canon printer bought from amazon

 Vipin Jawaria on Sep 15, 2019
It says 10 days returnable on first page when you buy. I bought printer on 8 th september 2019 and realized that i made mistake because it was not suppported on mac os. I asked amazon to exchange with other printer which is supported or return given you mentioned 10 day return policy. They are not accepting to exchnage, or refund as they say for printer we will return only if defective

Order #
Complaint comments  Read comments Complaint category Printers

Amazon — refundable

 Prachi Parimal on Sep 15, 2019
I have reached you so many times for return powermax fitness mft-410 4 in 1 multi function manual treadmill. I have returned this product under return period. But seller has denied to return this product because as per him this only under replacement policy. As per amazon trademill is under 10 days return only policy, i have attached snapshot of that. When i bought this product the product was under 10 days returnable policy, now seller has changed to 10 days replacement only.
I have seen many seller doing that and am attaching snapshot of 1 products which has changed his policy under 15...
Complaint comments  Read comments Complaint category Electronics & Appliances

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