Amazon India Customer Care
Amazon India
Customer satisfaction rating: 5%
Submit a Complaint

Amazon India Customer Care

Amazon India

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

+91 80 4197 0000  [Bangalore]

Additional info


2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052

Tel: +91 80 4197 0000


Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India related photos (3373)

Amazon India Complaints & Reviews

Sort by:

Amazon India — till now not delivered my ordered item since 12th june

 Prosenjit5861 on Jun 16, 2019
Dear Date-16/06/19

Sub:Service issue

I am Prosenjit Pramanick, I have Infrom to you that I have ordered a Samsung 3.5 mm head phone 2nd June 2019 & Expected delivery date was 12th June 2019.But untill now not delivered this
Ordered item for your poor & pathetic service issue. I am not satisfied for your service.if you not able to delivered this item please refund my rupees.
Track id-[protected]
Ordered id[protected]

Prosenjit Pramanick
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — oneplus 6t heating issues

 satya7328 on Jun 15, 2019

im afraid to say this, i had ordered one plus 6t through is getting heated and reaches to 50+(my palm and pocket were heat itching ).i have visited one plus service center but they are unable to convince me (no tech help). per day i have wasted 30% of time with these guys use.finally replaced mobile but it is also like that.i dnt understand where it is problem so im fazed and baffled thats y i have returned the mobile far i did not get refund.end of the day i dnt have any phone with side no problem.but from amzon and one plus ppl are not upto...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — product not delivered and not providing wrong update

 Khushboo Mahesh Parmar on Jun 15, 2019
Shear disappointment being an Amazon prime holder i placed an order for a product eligible for delivery within 24 hrs. After 72 hrs I haven't yet received my order.
I placed an order on 11th June expected delivery on 12th June when I contacted the customer service on 14th June they said it's out for delivery and the website showed the same. On 15th June when I call and ask about the status it is still at Amazon station and said it will take more 24 to 48 hrs for Delivery!! Shame!!
Customer service representative provide wrong info and also the delivery person info details not provided.
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — lg monitor 24 inch

 parthapikudas on Jun 15, 2019
On 11th June, ordered the above article with payment in full. At the time of placing order, my delivery address was verified. I was assured of delivery through tracking my order. During the interim, it was not intimated that my delivery address is beyond serviceable area of the authority concerned. only on the delivery, after inordinate gap of 4 days, it was mentioned in the tracking portal only the cause for not delivering the item already paid against in full.

This has led me to a unreturnable loss of 4 days barring me to opt for other available online alternative.

Complaint comments  Read comments Complaint category Computer Hardware

Amazon India — not delivering product and not providing proper update

 Khushboo Mahesh Parmar on Jun 14, 2019
I had ordered one Plus 7 phone on 11th June which was due for delivery in 24 hrs. The delivery guy calls me asks me the address and says that he doesn't know the route so will be sending someone else and put my order for mis delivery. And now it's 72 hrs since I've placed my order but I haven't yet received it and when I call at the customer service for an update they just keep saying it will get delivered today....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — fake medical health device sold order # 406-5777521-8411518

 Arpit Rajbansh on Jun 14, 2019
I had purchased a medical health device (BiPAP respiratory product ) on 20-Feb-2019 from Amazon India. On the amazon site this product was from manufacturer Respro UK with 3 years of warranty. My father is sleep apnea patient and required this device in order to sleep. This device cost me Rs 45, 849 with taxes.

Once the device was delivered my dad used it twice and found out that is broken and not working as it should. I tried to contact Amazon India to get this device replaced. Amazon customer service provided me with manufacturer email address and asked me get in touch with them...
Complaint comments  Read comments Complaint category Pharmacy

Amazon India — beardhood charcoal peel off mask 100gm

 Ananya Chikko on Jun 14, 2019
Product purchased from

cash deducted from day i recieve message deliverybwas cancelled...and will recieve cash in next 4 to 5 days...its been more than 5 days...
its not the first time i having an experience like this...3 orders i place is not refunded yet and it was a year before...
i contacted the bank they havent received yet...
amazon customer service is saying contact with the bank..
i am not the one who cancelled the delivery...
and i cant spend my whole day asking and begging for my money...#fraud...
Complaint comments  Read comments Complaint category Products & Services

Amazon India — atm payment mode [Resolved]

 nkpinto on Jun 13, 2019
Sir mane se 22/05/2019ko 2540 ka product buy kiya tha, lain kisi vajah se mane use vapis kr diya mane payment indian bank ke debit card se ki thi, mujhe 2440 rupee wapis ane the, 100 rupee kat k wapis ane the, mera refund amazon ki taraf se 01/06/2019 ko proceed hua tha, mera refrence no[protected] hai, but mujhe abhi tah amount recieved nhi hui h, meri branch imi manesar h, or m abhi amritsar m hun, main bank k customer se baat ki thi vo kehte apni home branch m ja k baat kro, hum kuj nhi bta sakte, sir pls meri problem solve kro....
Complaint comments  Read comments [1]Complaint category Banks

Amazon — amazon recruitment 2019

 Zameer Zmr on Jun 13, 2019
Hello sir, my name is S.L. Zameer I have sended my CV to this mail which i have got from the online feeds ([email protected]) I have sended my cv to this mail anither day they callee and told that you resume has been short listed & they sent me the mail to send my academic and other documents copies i have sended to them in the same mail. And other day they called me and said that you are selected for the job as Supervisor in the Tirupati . And then they told to pay Rs. 1700 as a refundable amount which is for the ID and uniform purpose. I payed them and they again mailed to send...
Complaint comments  Read comments [1]Complaint category Job & Career

Amazon India — order #404-2117846-6424337

 s_anks on Jun 12, 2019
I had ordered a Samsung Galaxy A70 handset from amazon on 3rd of June 2019. On 7th of June amazon delivery boy delivered me a package. When I opened the packet an hour later, it had a Samsung J6+ instead of A70. I immediately informed amazon about the wrong product that was delivered to me. They said they'll do an investigation and get back to me. Today, they mailed me that according to their investigation team, they've delivered me the right product and they won't be able to provide any refund or replacement. When I called them after reading the e-mail, their customer service executive initially...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — ordered product not delivered nor the amount is refunded

 sukesh5687 on Jun 12, 2019
Two weeks before i ordered some products through amazon app. But till now in didn't get my product or the amount get refunded.I have called and complaint the customer service 3 times, but there is no use.

Could you please take necessary action against this and help me?

Order date : 01-Jun-2019

Order # :[protected]

Order total : 909.00 (4 items)

Sukesh Kesavan...
Complaint comments  Read comments Complaint category Home & Garden

Amazon India — mobile handset received

 aakash.sxc on Jun 11, 2019
Hi team,
I am Aakash and I purchased one plus 6T from Amazon on 30th May and due to overheating and hanging problem I don’t like the product. As per their policies there is a 10 days replacement offer was there and I called up after 4-5 days and requested to return the product and they refused to do so. I requested that the product is still packed in same box and their technical team can visit and check the product and after that initiate the refund.
I really don’t like this product and wanted to go for refund now on urgent basis as they are not responding. The amount is INR 33k...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Amazon India — product not delivered amazon order # 404-2603322-2928304, [Resolved]

 rubasathiya on Jun 11, 2019

I ordered and paid on 2nd june 2019, in tracking status shows delivered to me on 6th june 2019 and signed by me.

Amazon ORDER #[protected],

And i contacted customer service, but no resolution to get my ordered product.

Please take necessary action to get my product legally.

Ruba Sathiya.D
contact : [email protected]
Complaint comments  Read comments [3]Complaint category Online Shopping

Amazon India — regarding refund not reflected in bank account

 Gaurav Singh Latwal on Jun 11, 2019
My name is Nikita Latwal and I had ordered "Red HOT Black Polyster Single Curtains 9 Ft, QTY 4" of RS.Amount 1196 in Amazon on (21-May-2019) and after (28-May-2019) I returned this order due to personal reason. And on 06-May-2019 Amazn initiated the amount to my card but I still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form. So please kindly respond to this complaint it's very urgent. My card number is [protected].
Thanks you sir...
Complaint comments  Read comments Complaint category Banks

Amazon India — multi region/region free panasonic dvd player

 officerkbikaner on Jun 11, 2019
I purchased the DVD player going by the product information listed on website, however the product supplied does not support or perform the function as sited in the listed information. Therefore, the item sold under misinformation and amounts to cheating. On this ground I am seeking a rectification/replacement failing both refund....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — non refund of rs 2287.23 against n my no.408/1064331-2267562 dated10/01/19

 verma hl on Jun 10, 2019
A woolen men sweater was purchased but its delivery was not received, on inquiry it is stated by amazon that it was sent to wrong address hence sending refund of Rs 2287.23 which was confirmed vide mail 30 march 2109 from [email protected], authorization code 392794, approaching to bank official/ manger it is found that no amount of Rs 2287.23 is received in bank and resulting no reflection in my account. Accordingly this fact of non refund was again sent vide my mail dated21/05/19 to [email protected]

We are sorry to say that till date neither any reply or nor the refund...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — sent defective ups and not taking it back

 archie.89 on Jun 10, 2019
I have ordered iball nirantar UPS from amazon. I have received the item in defective condition. I called up amazon to return the product and issue me a refund or provide me a replacement of the same as the item is not working. I have made several calls and conversations on chat and on emails but anyhow they are not ready to provide any kind of resolution for the defective item. They will not take it back and they will not replace it....
Complaint comments  Read comments Complaint category Electronics & Appliances Wa — charges to debit card

 davidmpotvin on Jun 10, 2019
I am being charged 12.99 per month. Please provide proof of contract or verbal agreement of same. I ordered a product about a year ago which was shipped through Amazon. There choice not mine. Ever since this charge of 12.99 has been taken out of my debit account. Please explain in full detail as to why this is being taken out of my debit card account. To my knowledge I personally have never used or purchased any products through your company. If you require dates and times I am sure you have better records than I. A prompt reply would be greatly appreciated.
Than You for time and consideration....
Complaint comments  Read comments Complaint category Unauthorized charges

Amazon India — will sue the company in consumer court last chance

 ahmedhsn166 on Jun 9, 2019
Dear Team,
I have already submitted my complain two times but still you have not responded to it are you serious about your customers or not?? its being so rude niether you deliver me the my order nor you are ready to refund my money am telling you its really a serious issue. kindly clear my issue as soon as possible or i have to take other action....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Amazon India — seller cheating me

 Arjuna Behera on Jun 8, 2019
I purchased one Ray-ban frame and one Nike T shirt through amazon website. order no-#[protected]/24.04 2019. It was a not fit for my body. so I returned both item within 3 days by India Post on-09.05.2019 as per amazon return policy To Amazon seller GMR Airport city, pin-500108 R.G.I airport S O from Arjuna Behera, at-medical campus, po- mohana, Dist-Gajapati, State- Odisha, pin- 761015. I total paid Rupees. 11, 459, 00. Our India Post Tracking no-EO[protected]IN and EO[protected]IN/09.05.2019.But I have not received my refund till today.So kindly help me for my return....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Recently Discussed

(4 minutes ago)
Idea Cellular
regarding sim duplication
(5 minutes ago)
golden harvest scheme
(6 minutes ago)
downpayment made but federal bank not listed in the bank list
(8 minutes ago)
Indigo Airlines
lost of boarding pass
(22 minutes ago)
Indigo Airlines
international flight missed due to excessive delay in flight

Featured Complaints