Amazon India Customer Care
Amazon India
Customer satisfaction rating: 4%
Submit a Complaint
6597
COMPLAINTS

Amazon India Customer Care

Amazon India

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Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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624
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346
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196
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142
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123

Additional info
Bangalore
2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052
Tel: +91 80 4197 0000

Chennai
Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096
Tel: +91 44 3088 3088

Customer satisfaction rating
4%
Complaints
6597
Pending
0
Resolved
255
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India Complaints & Reviews

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Amazon India — delay in mobile delivery

 Nilesh jain7500 on Sep 24, 2017
Sir i have orderd a mobile from amazon.com order no405-1606791-0667518 on date 19.9.17 &its guranteed delivery date was 22.9.17 but i have got no mobile till date 24.9.17 & now its delivery has been expend to date 27.9.17 & amazon cutomer care not sure for this mobile delivery, pls help me so that i get my order as soon as possible & take action on this site for late delivery.. thanks nilesh jain...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — breach of agreement and fail to deliver their own promises

 Ashir Kumar on Sep 24, 2017
Product Details:
ORDER # 407-0497002-1888328
ORDER # 404-0564860-4919526

Please read the whole thing first and please tell me why should I avail services of Amazon?

Starting with day 12th September 2017:

11:01am: got a message from amazon stating that my product Muscle Blaze Raw whey Protein - 1 Kg is out for delivery along with the number of the delivery agent.

11:02AM: 9871263537 Amazon Agent - I called him with my REGISTERED number to guide him and tell him that I am not at home, but my mom is at home and she will receive...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — misbehave from customer care associate

 Mehul Mathur on Sep 24, 2017
I ordered a one plus 5 mobile from amazon which was scheduled to deliver on 22-Sep-2017(prime one day grantee delivery). I dint received it till 23-Sep-2017.
So I called the customer care centre on 23-Sep-2017 and they informed me I will receive this mobile by today(23-SEP-2017) . On 23-Sep_2017 also my order was not delivered so again I called at around 10.30 om that I din't received my mobile today as well. The amazon representative Hitesh was so rude and irresponsible, he started by saying why are you calling again and again to us, so I told him because I have not received the mobile and...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — shoes ordered had different pairs

 Anjana Prakash on Sep 24, 2017
I order rebook shoe for my son on 21/09/2017 . My order number was 404-4061390-5839562.
I received my order on 24/09/2017. I was surprised to see that my order had shoes from different pairs.

This was never expected from Amazon who claim to be best in consumer satisfaction. This shoe was very important for my son I specifically paid Rs100 extra for faster delivery since it was needed for an event on Monday.
Unfortunately depending on Amazon had created lot of disappointment for my son....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — not refund my money in amazon pay balance

 kr Vaibhav Gautam on Sep 23, 2017
I had purchased a Philips HR2775 1 litre 25 Watt ( White) on 23 August 2017 and product was delivered on 25 August 2017.
My payment mod was COD but due to some problem I applied for return/refund.
I choose Amazon Pay balance for refund amount. Amazon boy was picked the product on 11 Sep 2017 on calling customer care. My order no. is # 407-0304621-9217175.
Amazon app is showing refund has been issued but my Amazon pay balance is Rs.0. Amount was not refunded to my Amazon pay balance.
I request Amazon India to resolve this issue as soon as possible.
Pls refund my...
Complaint comments  Read comments Complaint category Appliances

Amazon India — refund issue/ not refunded money

 kr Vaibhav Gautam on Sep 23, 2017
I had purchased a Philips HR2775 1 litre 25 Watt ( White) on 23 August 2017 and product was delivered on 25 August 2017.
My payment mod was COD but due to some problem I applied for return/refund.
I choose Amazon Pay balance for refund amount. Amazon boy was picked the product on 11 Sep 2017 on calling customer care. My order no. is # 407-0304621-9217175.
Amazon app is showing refund has been issued but my Amazon pay balance is Rs.0. Amount was refunded to my Amazon pay balance.
I request Amazon India to resolve this issue as soon as possible.
Pls refund my money.
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — extreme inconvenience in delivery

 namratha aithal on Sep 23, 2017
The delivery person promised me a delivery day and caused me extreme inconvenience by delaying it to 3 days due to which i lost a job.. due to which i fell sick and i had to pay big amount of hospital bills.. That was such a disappointment.. I will make sure that i will never order anything from amazon and pass this ridiculous process happened with me to all my friends and family.....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — mobidoc lcd screen digitizer combo for letv 1s (gold)

 Achintya Mishra on Sep 23, 2017
The Order no.:- 402-5967852-7540359. They'd sent me a mail that,
"Rs.2899 has been processed successfully on 2017-05-18. The amount should reflect in your account by 2017-05-25", the Authorization Code (Refund Reference Number) for the transaction is 265321092814.But my bank (Punjab & Sindh Bank ) neglected it totally . I'd not get my refund yet....
Complaint comments  Read comments Complaint category Computers & Accessories

Amazon India — product issue no help from the customer service team

 Mihir Malhotra on Sep 23, 2017
‪Dear amazon ‬
‪I am not a valuable customer I think so.‬
‪But here I am facing a problem, I have ordered a mobile Samsung j5 prime I want the delivery of the mobile by today itself as I have to leave for abroad by midnight today by 1:00am. And I had purchased the mobile as a special gift for my mother. ‬
‪I tried calling and asking for help from the customer service team but they are saying it wont be possible. ‬
‪I want it as I dont want to spoil my mothers surprise please help me out. ‬
‪Thanking you ‬
‪Please let me know if...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — long pending/delayed refund

 Suryakant Saravate on Sep 23, 2017
My son Akhilesh Saravate has prime membership of Amazon India. He has booked one Skybag in May 2017 & paid Rs.3300/- which was nat delivered, again he has booked Skybag & pId Rs.4400/- and call refund towards previous one. But both the payments are hanged-up Again we have purchased one radio Carwan- Saregama' that Radio is receipted bt the offered Steamer is not received till date. One Well's developer was booked which is not received till date. Finally we have claimed for refund & that also not paid till date. We are very depressed and Amazon has cheated is for such a large amount of Rs 8200/-...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — lodging of complain against fake delivery of order.

 TANAYA KUMAR BEHERA on Sep 23, 2017
Sir,
I have ordered one Duke Stardust Men Cotton Blend T-Shirt having order no. #404-3778431-9808342 on 12th September 2017. As I am not there in my station but in the I.D. & e-mail is showed that the order was delivered to me on dt. 18th September 2017 at 7.15 P.M. with my signature.
Since I have paid the amount electronically by Debit Card of Rs 565.00, but originally till today I have not receive the item. Please look is to the matter seriously for their fake receive of the item....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — did not receive the phone only I receive the charger and mobile bill.

 khan311 on Sep 23, 2017
I have order phone on amazon on 17/09/2017 through the debit card and receveid the order on 23/09/2017 . Inside the package the phone is missing and the charger is available .The information of my order :

Product name : samsung galaxy s3 GT-i9300
Order no.: 171-4805429-6189948
IMEI NO.: 355164053759291
Sold by: Rockingdeals.co
Amount: - 4390 rupees 9 four thousands three hundered ninety rupees only )
Payment mode : online...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — refund my 100 amt.

 Sudarshan Chandapure on Sep 23, 2017
Dear Sir/Madam. I had cancelled a smart phone order on 21/ 09/17. Pls refund 100℅ amt.The order is cancelled due to the Prime membership charges.pls.refund my 100℅ amt.9998Rs.While we goes to process order on Amazon The prime membership charges are hidden, After deduction of my credit card amt.it is realised.So the order is cancelled.Pls.refund my 100℅ amt....
Complaint comments  Read comments Complaint category Credit Cards

Amazon India — didn't receive any email or sms confirmation. amount has been deducted..

 Nishu Maheshwari on Sep 23, 2017
I have placed an order on 22/sept/2017 of Sony MDR-ZX110A on ear headphone. I have made the payment successfully. My order no is 408-2392138-3884323. I m still waiting for confirmation. Moreover, when I opened my Amazon account and tried to track my order. I m unable to see my order. it is only showing my last order.. No order in the list. My account has been deducted. What can I do? I have tried to call on Amazon customer care no but no help i got. Please help me.. I m sharing you my order details which i have received while placing order.....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — hp deskjet 1112 printer

 Vathsala Kumari on Sep 23, 2017
Online purchased hp deskjet printer r'd on 12/9/17, wrong specification given by amason staff, need to return product & refund, complaint booked immediately after received parcel. 5 items called and ask them to collect item back and refund immediately. chating with one lady first, next somashekar, rashmi, mary etc all customercare spoke to me & fixed appointment to collect parcel within 24hrs, till now no calls, amezon person not turned up, just 10 minutes before i called again to customercare - Mary picked call but she refused to connect the call to senior manager. useless staff, non-sense service,...
Complaint comments  Read comments Complaint category Printers

Amazon.in — order not received

 poojaChougule on Sep 23, 2017
I have ordered Moto G5S plus from Amazon.in on 16th Sept 2017. Order Number: 406-5772080-5453137. Expected delivery date was 19th Sept 2017. But I did not receive my parcel till today. I kept on following up with customer service and they fooled me everytime saying it will surely be delivered by tomorrow. But that never happened. Now after waiting so long when I asked them to canceled my order or refund my money back, they blocked my number and chat as well. I am not able to contact them anyways.
This is worst experience I had with Amazon.in. Neither i have my parcel nor money.
Attaching...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — worst customers care

 aarti maurya on Sep 23, 2017
We had ordered an iphon 7 worth rs 39000. We got a message regarding cancelation of our order after 2 hrs of placing order.. Without any reason,
And now neither they are placing our order nor they are refunding our amount..
We are helpless.. We called customer care and they are unble to help us. Instead of doing help they are cutting our calls....
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — I received a lux soap instead of lenovo k8 note handset

 surajit12 on Sep 23, 2017
I have Received a Lux Soap instead Of Lenovo K8 Note Handset on 10 Sep 2017 on 11sep 2017 I have complaint to Amazon.They told me within 3-4 working days they will investigate and resolve the issue. then they told me by mistakenly they wrote 3-4 days it should be 3-5 days for resolve i.e 18th Sep 2017.

On 7th working day i.e 19 Sep 2017 (5:33 pm) I called them regarding this and they told me "again I have to wait maximum 72 hours for update/resolve and if they unable to give me update they they will replace/refund my amount".

But today when I called them i.e 22 sep...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — defective mobile phone received

 Vaishali Gharat on Sep 23, 2017
MY brother gifted me a Lenovo mobile which bye from Amazon
Order no 402-3744966-5074759
Price is 9976
But received product is defective
While opening of any folder or app screen showing blank
Also mobile battery is leaking rapidly
My brother discuss in Amazon customer support team but these people regret to give money back
Kindly help us all my money back
I...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — replacement/refund issue

 sahoo sarbeswar on Sep 23, 2017
I had purchased a mobile of Moto G5 Plus (32GB, Fine Gold) on 9th aug 2017 and product was delivered on 11th aug 2017, but due to some reset problem on product we were raised a request to replace the product, and subsequently amazon pickup boy was picked the product with giving a track no as 710375855524 in return, my mobile IMIE NO :358958067889938.
we have been talking with customer executives a lot of times but didn't get any positive support from their end, It is very ridiculous to inform that we already lost our patience level.
It is very bad service from amazon, every time we...
Complaint comments  Read comments Complaint category Mobile Service Providers

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