Amazon India
Amazon India
Customer satisfaction rating: 7%
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16646
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Amazon India Customer Care

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Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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1836
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810
+91 80 4197 0000  [Bangalore]
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759
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396
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512
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311

Additional info

Bangalore

2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052

Tel: +91 80 4197 0000



Chennai

Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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7%
Complaints
16646
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0
Resolved
1164
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India Complaints & Reviews

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On 17/07/2021 I made an online order to the merchant Amazone for Vegetable seeds for 439/-rs & payment of it was done through...
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I had ordered product on amazon on 15 july, 2021 paid 787/-. 20 july it got delivered. I filed return and picked up on 21 july, 2021, refund initiated which they promised me to be credited till 26 july, 2021 which is not credited to my Pnb account till now. Contacted amazon as well as pnb, visited pnb branch several times, nobody turning up. Amazon saying problem at pnb end. Pnb saying amount not received so amazon needs to be instructed to reinitiate the amount. Please help.
Aug 01, 2021

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    My name is deepak Singh. I had ordered a product of RS1399 (Nakpro platinum 100% whey protein isolate) in amazon on 12 july...
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    I made an attempt to pay my credit card bill of Rs.13862/- through Amazonpay on 17-07-21. The amount was deducted from my bank account and I got a confirmation SMS from my bank. The transaction was succesful but Amazonpay declined the amount and money was not credited back even after one week. So I contacted the Chat Support and the executive assured me that the money will be back in my account by 27-07-21. But that was false assurance as the money was not credited back. So I made another chat with another executive on 27-07-21 and he assured me that the money will be back today ie..27-07-21 itself and if not credited to reach him back and he will help me with "exceptional ways". He assured me that he is making a note of the same and will make sure that this is addressed in a priority basis for me. But till today ie..31-07-21, nothing has happened and all that I got are false assurances. Now they are saying it is the bank's fault
    Jul 31, 2021

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    Amazon India customer support has been notified about the posted complaint.
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      I gave an order (order id:[protected]) which i was about to get by 30th july but neither i got my delivery nor i...
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      Dear Sir/Madam,

      I am Mahendhar Reddy Pisati, Amazon Prime member ([protected]/Mahi.[protected]@gmail.com). I have ordered...
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      Please help me,
      Order Number –[protected]
      Order date – 23rd Jun 2021
      Order total – Rs...
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      I bought a product from amazon

      "DEDAKJ 2-9L/min Flow Oxygen Concentrator O2 Generator Portable Intelligent Home Air Purifier 93% High Purity AC 220V Remote Control for Home and Travel"

      OrderID #[protected]

      I was charged Rs over the MRP 11600 .

      I contacted amazon on 19th June 2021. Issue is still not resolved.
      Jul 31, 2021

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      Amazon India customer support has been notified about the posted complaint.
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        Wipro Luster 3W LED Bright Rechargeable Torch (Pack of 1, Red and Black)
        This item was purchased on 17th July by making...
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        Hello,
        please note : Due to this COVID people are taking undue advantage of their customers'. Calling them from dummy/false...
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        Hello,
        please note : Due to this COVID people are taking undue advantage of their customers'. Calling them from dummy/false...
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        I had given the order for RENPHO Leg Massager, Air Compression for Circulation Calf Feet Thigh Massage, Sequential Boots Device...
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        I am not the only one. I could see so many complain related to refund from amazon.
        Pnb and Amazon are just fooling me around and wasting my time. My amount of rupees 1297 was refunded to my pnb account on 17th July but could not see any details.
        They are not able check through reference no. and refuses to check even most of the time.
        Please find my reference no.
        75105171198000713860135
        75105171193000693321343

        It's a humble request help me and provided solutions.
        Jul 30, 2021

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        Amazon India customer support has been notified about the posted complaint.
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          I am not the only one. I could see so many complain related to refund from amazon.
          Pnb and Amazon are just fooling me around and wasting my time. My amount of rupees 1297 was refunded to my pnb account on 17th July but could not see any details.
          They are not able check through reference no. and refuses to check even most of the time.
          Please find my reference no.
          75105171198000713860135
          75105171193000693321343

          It's a humble request help me and provided solutions.
          Jul 30, 2021

          Complaint Status

          Amazon India customer support has been notified about the posted complaint.
          Jul 30, 2021
          Updated by Anji sy
          You people are just fooling me around. My bank is not able to check through provided reference no. Why my refund is still not done. My bank says they have not received any amount from these reference nos.
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            I have order a mobile on 24/06/21, but cancelled the mobile on same date, but money not received in my account, I have complain on Amazon India they gave me a references no .03255221 Amazon say your money is refunded but not credited in my account
            My account no is[protected]
            Sir
            Plz check my details & helpus for refunded money 8799
            Jul 30, 2021

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            Amazon India customer support has been notified about the posted complaint.
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              May be the Amazon largest e commerce company in india but it is worst in case of customer service .
              I placed an prepaid...
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              Hi I have placed an order in amazon on 17th July 2021 at 11:14 .later at 11:47 i made the payment twice because of payment was declined with amount Rs.1209. So i need my refund for amount 1209+1209.HDFC bank confirmed that the funds were credited to the benificary on 24th July 2021.
              Jul 30, 2021

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              Amazon India customer support has been notified about the posted complaint.
              I have been follow up with bank and bank has done investigation that the funds were credited. I need my money back for Rs.2418. I am not doing charity
              One guy called me not sure he was geniune from Amazon consumer desk his number is[protected] asking me to update my net banking details and debit card details for refund, as i declined then he started shouting at me telling his time was wasted. i told him i have already updated my details in amazon why should i update the details in the link which he was provided. Please dont try to cheat people.
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                I would like to inform you on that I have made a order of nike shoes on Amazon india and have found some issue with pair size...
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                Dear Sir

                I have not received Order#[protected] item and in website (order tracking) it is showing it is delivered yesterday i.e. 29.07.10. Unfortunately now this is frequently happening with Amazon
                Jul 30, 2021

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                  Sir/madam I ordered through Amazon India but due to some reason I return the item. For the return items Amazon India refund the money and they provide the RRN but the amount is not showing in my y account. Plz do the needful..
                  Jul 30, 2021

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