Amazon India Customer Care
Amazon India
Customer satisfaction rating: 4%
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8905
COMPLAINTS

Amazon India Customer Care

Amazon India

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Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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1029
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524
+91 80 4197 0000  [Bangalore]
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233
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195

Additional info

Bangalore

2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052

Tel: +91 80 4197 0000



Chennai

Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096

View More Information...

Customer satisfaction rating
4%
Complaints
8905
Pending
0
Resolved
392
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India related photos (2525)

Amazon India Complaints & Reviews

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Amazon India — pls cancel my order and refund my amount

 Mohan Raaj on Jul 19, 2018
Dear Sir,
Good morning. i am purchased samsung galaxy note 8 via amazon.in. this mobile is good but battery backup very worst yesterday morning i have 100% charged and afternoon always my mobile battery fully down . what is this i have spend more money for this mobile then why u refund my amount . my returned policy still 27th july then y u cancel my order so please cancel and refund my amount at the earliest.

Note : i send huge money so please solve my problem otherwise i will share all
social medias via facebook twitter watsapp. skipe etc...
Complaint comments  Read comments Complaint category Mobile Handsets

Amazon India — worst customer service model

 Gowtham2407 on Jul 18, 2018
I ordered a product with assured delivery by 17th July 2018 and it dis deliver till 18th, yet i was ok, but i requested them to deliver by 5 PM, made this request from 10 AM and have made 4 calls and chatted with 3 executives, every one had a text book answer we have sent a escalation to delivery team and the agent has no idea of the priority and he is following his own route map (i cant blame him) but even after making 3 nasty calls asking them to inform agent to their delivery team or center to pass this information or make this priority, they have no clue how to do that or what happend to my...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — refund not yet initiated by amazon

 PTV on Jul 18, 2018
I have been chasing for refund to my account with order id[protected].

As per amazon they have refunded Rs.350 to my bank account. When there were several mails from me, I understood that the money have been transferred to some account which is a fraud Axis bank account linked to my amazon account on 22nd April.
For the same thing i have been calling and mailing Amazon and today they say that they cannot help as they cannot have add any bank account to my amazon and so its my responsibility to investigate whose account has been added.
Its not the value of 350...
Complaint comments  Read comments [2]Complaint category Online Shopping

Amazon India — amazon delivery man behavior is too rash

 Kranthi Valishetti on Jul 18, 2018
The delivery boy behaved very rudely with me . on the first of delivery I was in office and he commanding why you ordered when you are not at home and some abusing words and he warned me like delivery will go back and on the second day came and commanding like you must mention clear address and for only one person I came this much distance unnecessarily .
the main thing is as I ordered second hand book amazon clearly mailed me like before accepting it uncover the pack and check the book if I satisfy with the book then only accept otherwise return it to delivery boy immediately but that Guy...
Complaint comments  Read comments Complaint category Other

Amazon India — refund of cancelled order dated 15/7/2018

 james1956 on Jul 18, 2018
James antony
ORDER #[protected]
Cancelled

Nokia 105 (Dual SIM, White)
Sold by: Appario Retail Private Ltd

Due to the product complaint I had cancelled the order mentioned above on 15th July-2018 and till now nobody from Amazon India had collected the mobile from me or not taken any action by them to refund my amount.

James Antony...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Amazon India — non-delivery of item

 Tulika Mukherjee on Jul 18, 2018
I have given order in amazon. My order number is Order #[protected]
I have given the address of our JK cement city office.
It is showing delivered and parcel was on dock on yesterday.Delivery receipt was signed by G.Ghanshyam.

But when I enquired, the item has not been delivered and no entry on gatepass was done. Incidentally no person named G. Ghansyam was posted there.
Please see the matter.I have done full payment....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — about my refund

 Nilesh972711 on Jul 17, 2018
I bought a new oneplus 6 from amazon. And i returned it to amazon because of product is not up to the mark and having defects. I returned it on 4th july 2018 and today its 17th july 2018. Yet i not received my refund amount. I am frequently in touch with amazon customer service centre with call and email but yet they are not giving me my refund and the reason of delay. So plz help me...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — complaint about excess qty and marathi language instead of hindi

 Shyamsunder Ahuja on Jul 17, 2018
I have ordered few books from you and I have been supplied extra copies and marathi language books instead of hindi edition as below :
1. Dial 100 by Surender Mohan Pathak : 2 Nos extra
2. Conman by Surender Mohan Pathak : 1 No. extra
3. Million Dollar ki hera pheri : 1 No. extra
4. Omerta by Mario Puzo in Marathi Language
5. Vyomkesh Bakshi in Marathi language
6. 28 mock test series : Not ordered by me
7. General Knowledge Capsule : Not ordered by me
8. Neela Scarf : Not orderded by me
The above books are of no use to me and hence wish...
Complaint comments  Read comments Complaint category Education

Amazon India — one of the seller not giving refund and amazon are denying

 concomp77 on Jul 17, 2018
Hi,
I have bought 2 tshirts from amazon from the seller SAIRA FASHION, both the tshirts didn't fit so i returned it, the seller don't pickup so i have to courier both tshirts on the given address by the seller.
I have sent both tshirts in one package, first the seller said they have not received the package, then when i gave them proof by courier company they are saying that they have just received one tshirt and not refunding the amount .Its not possible that they have received only one tshirt as i have packed both in same package.
Amazon have rejected my claim and now they...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — no amount credited

 Prynca on Jul 15, 2018
Last week I ordered oneplus6 but made the payment online and because of some exchange issues the order got returned. After 2 days i received the message that my account has been credited but the actual balance is not showing up. I again ordered the product today but my trasaction failed bcause of insufficient balance. Have you really initiated the amount? I should recieve call from your customer executive. This is heights that you people didn't even connect to your customer executive then why the hell you hired them when you dont speak make customers speak to them....
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — non delivery of order id 404-4459462-8289932

 mrinal2194 on Jul 14, 2018
Sir, with reference to my order id[protected] which was sent through Gati Courier Service by asg fitness i would like to inform you that i have contacted Gati KWE courier service twice over telephone and once personally visited their office. In spite of my repeated follows up i am unable to find any suitable solution from them. If once they said my order has arrived at dibrugarh next moment they said it is still in tinsukia. Apart from that they are displaying false information in their tracking info. Yesterday I personally visited their office and asked them about my order. First they...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — I order 2 items but I got only 1 items

 pAtHaK sAhAb on Jul 13, 2018
Sir me 2 items order kiye the but order packet me bss 1 hi item tha but mujhse paise dono items ke liye gyee maine delivery boy se kaha ki isme 1 hi item ha toh usne kaha ki aap amazon pe baat kro so ma chahte hu ki ya toh aap mujhe mere paise refund kro ya items le ke jao nhi toh 1items aur deke jao hme nhi pta isme kiski glti h apki ya delivery boy ki...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Amazon India — delivery boy- mobile number 8840989094

 mavns on Jul 13, 2018
I had ordered rs. 849 /- duke shoe and my register mobile number is [protected] . today your delivery called me from mobile number [protected] and he has told me come I am in kabir nagar and get your parcel . which is 2 km far from my house So this type of your service I am very disappointed and due to this type of sech bad service please cancel my order . and take action on delivery boy...
Complaint comments  Read comments Complaint category Other

Amazon India — request for amount refund

 Mahadevaswamy Ajay on Jul 13, 2018
Dear Sir/Madam,

I wish to informing you that july 2nd i booked formal shoes for Rs 499/- but in my mobile banking account amount was debited but their is no any confirmation from your side so please rectify that one.But your side cancelled the order message would came.so do the needful as early as possible, , , , , , , , , , , ,

yours faithfully
Dev
Gundlupet...
Complaint comments  Read comments Complaint category Products & Services

Amazon India — non delivery of parcel-order no 403-2275309-6092304

 RAJAN.P paramban on Jul 12, 2018
I have booked for Redmi Y 2 Mobile phone as per order no said above . Today (12/07/2018) your courier personnel comes to me and asked for OTP from your end in connection with delivery of the parcel. I have not get any OTP or email messages from your end in connection with this booking. The courier agent not in a position to deliver item due to non production OTP. In this regard we request you to please sent an OTP to my mobile Number or Email Address so as to accept the parcel. This type of laxity from this great business firm is not all appreciable.

Regards,

Rajan...
Complaint comments  Read comments Complaint category Other

Amazon — refund for my bp instrument [Resolved]

 Moni Naoshekpam on Jul 12, 2018
I doesnt get my refund till now from amazon they hve provide me a refrence number n they told me that my refund has been initiated already from them and i hve visit bank but i doesnt get any help from them also. Itz already 2 months but i doesnt recieve my refund till now. I hve call amazon customer service numerous time but still it was not helpful n doesnt solve my problm still....
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — drunk amazon delivery guy

 Flipping Cubes on Jul 12, 2018
Hello,
A drunk delivery guy from Amazon India, Name: Anil
Phone number: [protected]
came to deliver product on 11th July 2018
He was unable to navigate properly his Amazon delivery app in his phone, and was frantically clicking on any buttons. Upon pointing out, He rudely said, I know what I'm doing ! And said, his time is up as it's 6:30pm. Someone else will come to deliver the product by 9pm. I told him you have my product with you, give it to me, but he quickly picked up his bag and ran away.
After few minutes, I received a message on my Phone from Amazon saying,...
Complaint comments  Read comments [1]Complaint category Online Shopping

Amazon India — fake job offers on olx from amazon

 Pille Ajay Ajay on Jul 12, 2018
Sir I Ajay from Hyderabad got cheated by olx job offer Amazon from Delhi Anurag sharma neha sharma from Delhi her number is [protected], [protected] and I payed of amount 6500 in S.B.I NAME PRATIBHA SHARMA A.C NUMBER [protected] IFSC CODE SBIN0031841 plz help me sir my contact number [protected]...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Amazon India — delaye in delivery

 Khanshoebahmed on Jul 11, 2018
I ordered an item on 24th June first they said they will deliver this order on 24th June and today is 11 and till now I didn't got my order and I also prepaid for this order and I am unable to cancel this order. They are telling me again and again that today you will get your product and making false promises but not doing anything against the seller...
Complaint comments  Read comments Complaint category Weight Loss Products

Amazon India — product is not delivered on said time

 Akash J Menon on Jul 11, 2018
I ordered an Usha maxx air table fan through amazon, and it was promised to be delivered today(11/7/18).Sadly I didn't get the product yet. When I check the order track, it shows its out for delivery.when I try to contact the agent, its unavailable.Iam truly disappointed with this. How can I know, when I will get my product?.Please provide me with relevant information as soon as possible....
Complaint comments  Read comments Complaint category Other

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