Amazon India Customer Care
Amazon India
Customer satisfaction rating: 4%
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Amazon India Customer Care

Amazon India

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy
Hyderabad District
Andhra Pradesh
India - 500032

Customer Care Phone Numbers and Contacts

+91 80 4197 0000  [Bangalore]

Additional info


2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052

Tel: +91 80 4197 0000


Address: #40,3rd Floor, SP Infocity, MGR Salai, Perungudi, Kandanchavady, Chennai, Tamil Nadu 600096

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Amazon India Complaints & Reviews

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Amazon India — faulty delivery

 R.G. Kaimal on Mar 19, 2018
On 19/03/2018 I received a phone call from your delivery person that there was a packet for me and that I should go to a specified spot to meet him and take delivery of it. I went there and waited for over 30 minutes without a sign of him.
I called him twice and he assured me that he would be with me in 5 minutes. This 5 minutes turned to over 30 minutes. (Maybe your delivery people are not too familiar with numbers!).
And just when I was giving up hope and returning to my office the Rambo turned up. When I pulled him up for keeping me waiting he turned very aggressive and rude.
Complaint comments  Read comments Complaint category Entertainment and Recreation

Amazon India — charge dispute for refund.

 Rats0110 on Mar 19, 2018
I had made transaction through my HDFC debit card on C.O.D option on 6th feb'18 and the refund has been made to UCO bank account which "DOES NOT BELONGS TO ME".Tthe refund was made on 10th feb'18 of amount Rs. 505.67 and another was made on 17th feb'18 of amount 1122.33 along with the reference number given by Amazon to me "HSBCN[protected]" against my payment made on 6th feb'18 of amount- Rs. 1628.00. I would like to request you to please make the refund on my following HDFC bank account as earliest.

HDFC BANK ACCOUNT- [protected]....
Complaint comments  Read comments [1]Complaint category Other

Amazon India — lambent 4k wifi sports action cam camcorder ultra hd digital wide angle camera-waterproof (1 year warranty)

 karthikramya on Mar 19, 2018
ORDER #[protected], Order date: 6 March 2018

Received Date : 10 March 2018

I received VGA camera, this camera not 16MP, It is just 2MP Camera only,

IN 4K Mode it recording VGA Quality . So I Returned this product.

But till to date not receive money. I Want My Money to bank. I already Updated my bank account details....
Complaint comments  Read comments Complaint category Digital Cameras

Amazon India — my refund not let received

 Srilaks3 on Mar 19, 2018
Hello I place a order for women's kurta which cost around 7995rs and I recived a duplicate products which was not a new products and was not matching the picture in the website so I return the product but Amazon ppl telLing is that I havvnt send the same product so there what to do still my refund not let initiated
And I recived a mail as below

Thanks for writing to us.

We cannot issue a refund for item, BIBA Women's Anarkali Salwar Suit (SKD5150_RED_36) from your order #[protected] until we receive the correct item. We are happy to accept...
Complaint comments  Read comments Complaint category Other

Amazon India — extra delivery charges

 R&G on Mar 19, 2018
I had ordered for a amazon basics wired keyboard for which i had to pay rs 569. On 4 th march 2018 above item was delivered to me and deliver boy asked for 669 which i paid but i realised later he took 100 rs extra from me so on same day i complaint to amazon n they promised me that i will get my money back but now its more then 14 days are over to complaining nothing happened....
Complaint comments  Read comments [1]Complaint category Computer Hardware

Amazon India — amazan refund

 Ar Malik on Mar 18, 2018
My name is arman my issue is i m ordering mi band hrx edition on 14february 2018 debited with my canarabank rupay card my money debited rs 1280.50 and now date is 18 march 2018 but still not got my money in my account i m. Called the amazon saying for charge dispute on canara bank i m going the bank but m not helped by the bank bank saying your money is not refund from amazon bank saying not having pending refund on your account my account number is[protected] my mobile number [protected] plzz help me to get my money nobady help me to getting my money back plzz take action to get my money back...
Complaint comments  Read comments [1]Complaint category Online Shopping

Amazon India — recive my paid money

 arrrr on Mar 18, 2018
I am purchased in amazon on xolo era 2x back cover. It was delivary in mar_10_2018. But it was bad iteam. Then return it. Sent back on mar_10_2018. But till today not receive my paid amound pleas take action urgently. Pleas receive my paid amound

Productname: xolo era 2x back cover

Order no :[protected]

Salername : sushila online servies...
Complaint comments  Read comments Complaint category Mobile Service Providers

Amazon India — amazon firestick - not delivered bu money deducted

 Mann Raghvendra on Mar 18, 2018
Dear amazon,

I am writing this to make you aware that services and reliability of

Your organization is decreasing day by day. Recently i have

Placed an order (Order id - #[protected] and it is

Showing delivered and no item is actually delivered. After

Continuous follow up with different departments they are saying

We cant do anything related to refunds or replacement.

I am narrating the whole scenario:

I have placed an order of "amazon firestick" dated 03/mar/2018...
Complaint comments  Read comments Complaint category Electronics & Appliances

Amazon India — make me fool from last 5 months.

 shivang Dandotiya on Mar 18, 2018
I ordered adidas shoes on amazon. There is an cashback on shoe. When i called to amazon customer service. All said that you would receive cashback in 48 to 72 hours or in 4 to 5 working days. I talked to 4 to 5 customer executives from last 5 months. When again i called to customer execitive 5 or may 6th time
She replied there is no cashback on particular product.
I am too much disappointed from amazon customer services and there members.
Now i decided to never shop from amazon....
Complaint comments  Read comments Complaint category Other

Amazon India — pathetic delivery service

 Praksh143 on Mar 18, 2018
I orderd a pair of shoes. Order was suppose to be deliverd between 14 th till 17th. I did not get the item till 5.30p. M then i contacted chat i had asked foe delay in delivery or refused delivery. My order was p repaid. I also had cod option available. Which i did not preffer. Amazon transport services tracking no[protected]
They are a bunch of liars working. My address just 500 meters from gurgaon iffcko chowk or ranbaxy. No one even sent an update on the progress of order no one contacted. This is not the first time it has happend....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Amazon India — got an empty parcel from amazon for order no 405-8615626-9511531

 Raja33399601 on Mar 18, 2018
Order no[protected] i got an empty parcel. I do videography while unpacking each parcel. I sent the video to customer service and asked them to help. They inquired and mailed me that replacement/refund can't be provided. They had promised me a resolution within 48 hours amd asked me a pic of the packet. They asked whether the seal of the packet was broken. I told them no the packet was ok. I sent them the video even. But they didn't resolve my issue. I request amazon to provide me a quick resolution as the order was from a credit card, theu should know, i have placed the order with great...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — one of my order not delivered on time.

 Aashutosh Acharya on Mar 17, 2018
I ordered one item from amazon the delivery ate was 16th march from there end and that's why i ordered it. But today after following up more then five times also i did not get the package delivered. No satisfactory reply from them. Due to this i had to cancel my planned trip and costed me 25k. Just because of there false commitment of the delivery time i had to cancel my trip. And mental disturbance as well. I had to keep calling them up a lot of time to request them to get it deliver by today but they did not. They were least bother about my time and money and mental peace.

Complaint comments  Read comments Complaint category Online Shopping

Amazon India — redmi 4 black

 Vanshika Gogia on Mar 17, 2018
We ordered redmi 4 (Black) 64 gb amount
9499 phone which was delivered on october 21, 2017
Order number[protected]
Order date - october 16, 2017
It was offered 10% cashback which was to be in our account by jan but months has passed, there is no 10% cash in the account.
Please response as soon as possible, we called customer service but even they haven't responded.
Thank you...
Complaint comments  Read comments Complaint category Computers & Accessories

Amazon India — refund case

 Pratham Modi on Mar 17, 2018
I have placed a order on 11/03/2018 and cancelled it later but i haven't received refund of it in back account. I have contacted amazon team several time but they just advise to keep hope and wait for more time. They first said money will be credited between 3-5 business days but now its more than that. Now it's not bearable and i would request you to look over this and return my money as soon as possible. Order no.[protected]....
Complaint comments  Read comments Complaint category Products & Services

Amazon India — refundment

 Nikhil Raj. so on Mar 17, 2018
I ordered a mixer in the name of puspa kumari using her debit card and first time when i ordered by mistake i cancelled but money was taken from account. Then again i ordered so again money was taken from account. So contacted to company care castmore he sent me a reference number on my email and said contact bank care castmore and tell them to fill charge dispute form and they will ask reference number, give to them and you will surely get money on your account. Reference number is #[protected]. Sir please get me my money back anyway...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — amazon courier service, amazon customer service

 fahd_f on Mar 17, 2018
I am new in bangalore and ordered a usb cable as a trial run to check how good or bad amazon's delivery service is in bangalore. As a new resident here, i have a lot of things to buy and was considering getting an amazon prime membership as well for faster delivery.
The service has been very bad and i am seriously reconsidering ordering anything from amazon, let alone getting a prime membership.
The order was placed on tuesday 14th march 2018 and was supposed to come saturday 17th march, but was updated to come a day earlier.
When the order did not arrive, i called the delivery...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — neither delivering the product nor refunding the amount

 sam_boy on Mar 17, 2018
Ordered kumaryasav and toilet brush from amazon on paid basis on 13/[protected]-2305118 at the time of taking order they showed delivery on 15/03 but as soon i paid for it shows delivery 15-19 which raises suspicion and they didn't despatch the order on 14/03 on confirming customer care they didn't gave any clear reply just say it will be delivered by 16-17 in extreme cases on 19 and shows kumaryasav dispatched on 15 from hydrabad and toilet brush not available but even on 16 there was not tracking advancement from previous day and toilet brush still shows unavailable which raises more suspicion...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — damaged gas provided

 Dasharath Singh Shekhawat on Mar 17, 2018
Hi team,

We purchased this gas through order #[protected] "snowbird surya crystal red floral 3 burner gas stove, red" after opening, glass broken first day itself. Please find below image for proof. I hope you will do some needfull.

I contacted (Seller amazon and manufacture) in december 2017, janurary 2018, february 2018 also but you guys didn't have responded properly. Its been more than 5 months nobdoy is responding properly. Kindly please do some action on manufacture.

As per convesation with your support teams i need to conact with manufacture...
Complaint comments  Read comments Complaint category Appliances

Amazon India — received different mobile ph which i have not ordered, denied for replacement

 dipak_nifft on Mar 17, 2018
I am dipak kumar ghose
I ordered redmi y1 mobile phone from amazon but i have received different mobile from amazon. Same day i have complaint against it. As per them they investigation carried out and now they are saying that the same product i have received. But the product is different which i have ordered. Please do the needful. Order no[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Amazon India — refund not received for returned product

 Jawahar V on Mar 17, 2018
Order date : 5th march
Order no[protected]
Redmi note 4 (Dark grey, 64gb)
Sold by: greenmobiles

The status shows refund processed on 7th march but not received.

It has been more than 10 days now, but have not received any refund, i have not even got a call or an email from any of your customer service officers.
I need to immediately know the status of the refund.

Complaint comments  Read comments Complaint category Mobile Handsets

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