Be Safe Kit — Besafekit where their customers are not safe

Address:

Varodara

I ordered through besafekit site on 5th april 20 for one be safe kit vide order no 2404 and amount rs 499 paid through debit card. My order remain pending till 10th april and thereafter the process of despatch took place. The consignment never reached to my location and display on your tracker shows returned due to non deliverable at your pin code. I then started process of cancellation of the order no 2404 on 23rd of april 2020 but no response. I again initiated the cancellation on 24th april and then i got a reply that refund is under process. But of no use. The tracker system shows processing after 29th april. I again used their chat system and got reply on 3rd may that refund is under process, in another reply i was informed that refund will be initiated after receiving back the consignment.in response to my query about refund i got reply vide chat that refund will be paid through the same route it initiated and this may take 15 working days. If you don't received the refund during this time please mail to support @besafekit for action. The tracker is showing status of my order cancellation as approved, but of no use, no refund rec'd till date after cancellation of my order on 23rd april.
This is my experience with the sister concern firm of hindustan chemicals company. One may call it either appreciating or disheartening it is his choice. I don't appreciate the casual way of dealing with the customers and their grivances. I remain in regular chat contact but no reply. Ironically i was compelled to cancle my order due to non delivery of consignment and it was not my fault.
Let
Let i be informed the status and probable date of refund in my account.
Hope to hear good news from besafakit which seems impossible at an early date.