Be Safe Kit — Payment not received

This is further to my mail below.
This has reference to your mail dated may 12'2020. This has reference to my order #4011 dated 10.04.20 on be safe kit. I had been informed that the materials had been handed over to the courier (Rocket shipping) and the tracking no is[protected]. I had been tracking it since then as the delivery date given was 28.04.2020 end of day. as the materials never reached me, i cancelled the order and applied for refund on 04.05.2020 and my refund request no. Was # 6049. Thereafter there has been many mails from you dated 07.05.2020 and 12.05.20. Reference your mail dated 12.05.20 the refund had been processed by you. I am surprised that the refund has still not been credited to my credit card account. It is more than 15 days from the date of your confirmed mail. Please confirm whether the refund has been processed and if so the details of the transaction affecting the refund. My previous mail was dated 31st may'2020.

No reply from you, hence i assume that you have no intention of refunding the money