Bengaluru Metro Rail Corporation [bmrcl] — Because of system failure Rs. 100 got deducted ast penalty

Address:

B104 le grand park view apartment, Rajarajeshwari Nagar

Dear Sir/Mam,
I am puniark having bangalore metro card no. [protected]. On 22nd of sep 2021 U had boarded in mantri square mall and got down at Rajarajeshwari nagar metro station. While coming out when i kept my card on scanner the door was already open. There were so many people standing behind me hence i had to come out. I waited at customer care division but no one was the you can check camera footage at 6 pm. On 23rd sept morning my card didn't work hence i went customer care. They told me to pay a fine of Rs. 100. Now I request you to refund that amount as it was not my fault. It was a system failure so why should I pay fine for system failure. Kindly look into the issue and refund my hard earned money.