Bengaluru Metro Rail Corporation [bmrcl] — Card recharged online but amount still not reflecting

I have recharged my bmrc card on 13.12.2021 with Rs.500/- through UPI mode with reference no[protected] at 9.07pm . The transaction is successful ( screenshot attached) but the amount is not deposited in my card till date. The customer care counter at the metro stations keep telling different days of resolution varying from 2 days to 7days.
Pls look into the matter and do the needful at the earliest to keep the faith of my online recharge through your portal or else your counters will be cluttered with people having no faith on online recharge.