Bengaluru Metro Rail Corporation [bmrcl] — Collecting fine and waiting at Hosahalli Station

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Namma metro

I travelled with my friend from Sir M V Stn.on 12th Feb 2021 around 4 a m.using my friends metro card..While boarding after she entering machine said invalid ticket.I went to the counter he checked the balance and found Rs503..and gave the card back to use.It allowed..
But at the exit in Hosahalli Station.Same thing happened.But the lady in counter told I was a ticket less traveller and had to pay fine of Rs 250/. As they were not accepting cash..we asked her to deduct from metro card.She told it can't be done.Both o[censored]s were not carrying ATM card.
We had to wait more than 40 minutes till my husband paid the fine.
I had bitter experience she could have asked us to wait for 15 minutes as rules say.Instead she sent me two other guys inside a room who started explaining. I told them that I'm not denying to pay fine but want to go through the rules.