I am a senior citizen and have faced this problem often at konanakunte cross metro and lalbagh metro stations.When a customer exits at the concourse if the escalator from concourse to ground direction is not displayed we have no option but to use stairs. When we want to go down the escalator is set to move up. Lift is also not installed on both sides, so choice has to be made correctly before the automatic exit gate. Thoughtlessly both escalators have been set to move up from ground to concourse today at 5pm at konanakunte cross station.
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