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Bengaluru Metro Rail Corporation [BMRCL]

Bengaluru Metro Rail Corporation [bmrcl] — Failure of my metro card top up

As of today morning i have recharged my card with sum of 100 rupes the amout has dedected from my bank but in metro app it is showing failed
Can i know what the issue is and let me know it will refunded or top up to the card it self
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    +91 80 2519 1091 [Complaints]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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