Bengaluru Metro Rail Corporation [bmrcl] — Harassment

Address:

Kempegowda Majestic

I had entered the station where my mask broke infront of two female officials. When asked if they have any extra they said no and continued to talk me down to the point where it became extremely embarassing for me. I've travelled by train for the last 24 hours and a metro ride is the easiest way to get home. Now I understand the rules of protection due to covid but how is it possible that a whole government powered institution as big as the metro does not carry a spare face mask. Apart from this when my mask has broken RIGHT INFRONT OF THEM. I'm being treated like a common criminal, I'm being belittled and yelled at and when I've asked for the female security guards names they have once again yelled at me and then instructed another male security guard to havee removed. I'm not using the metro station services to be manhandled and at the mercy and moods of the security guards. They have been put there to make us feel safer, not to feel like we've committed a crime when something as simple as a mask breaks. Please be informed that masks are made of cloth that has the capability of ripping especially when you've been travelling for a day. I have been embarrassed and manhandled today by people who are put there to make me ( a 23 year old woman) feel safe from the hands of men and women we don't know however today, both of those have been trampled upon along with humiliating me and embarrassing me to no extent. I had requested to see their OD cards to which they very rudely and using local language to have me kicked out in front of many others standing there.