Bengaluru Metro Rail Corporation [bmrcl] — Misbehaving

In the doddakalasandra metro station the ticket counter person refused to give our money back. Starting he said cash or phone pay. We said cash but we didn't had 1 rs change and told him we don't. Then he said I also don't have already have you the token. So we paid through phone pay. Then he said who told you to do that we will not give your cash and shouted at us. So we left. Is this the way bmrcl teaches how to behave with the passengers. Shame on you.