Bengaluru Metro Rail Corporation [bmrcl] — Money Deducted from the Gpay but did not reflect

Address:

No 801, 2nd Floor , 62nd cross , 5th Block , Rajajinagar

Hello Sir/Mam,

I recharged my metro card : [protected] for Rs.150 on January 22nd 2024. However the money has been deducted from my account but did not reflect in the metro wallet.
Asking for the same in the Indiranagar metro station, they informed me to claim the same in other metro station apart from Indiranagar, visited Byapnahalli metro station for the same but the spoc their informed me that the recharge itself is not recorded in the system.
UPI TRANSACTION ID:[protected]
GOOGLE TRANSACTION ID: CICAgLCSqJS5XA
Would request you refund the same to the original bank account.