Bengaluru Metro Rail Corporation [bmrcl] — Not transferred the money from surrender old card since a month

Address:	1306, 6th Cross, 1st Stage,, Chandra layout, Chandra layout, Chandra layout
Website:	english.bmrc.co.in

Date of Incident:- 29/1/2022
Surrender Card No. [protected]
Incident Description:-
1. My old metro card ([protected]) was surrendered to Attiguppe metro station on 29/1/2022 due to which the card was not detected in any stations and the card number was not visible.
2. However, in the Kios they were able to bend the card and recharge it for Rs.50/- by which the receipt had the card no. ([protected]).
3. I have visited the Kios for the transfer of my money to my new card ([protected]) but every time I get reasons for not doing it.
4, While surrendering my old card ([protected]), I had more than Rs.175+/- in it.
4. They say they are unable to read the card every time and now they are least bothered about it and not answering it.

Request to transfer the money to my new card [protected]. I have attached the invoice which this msg for your reference.