Bengaluru Metro Rail Corporation [bmrcl] — Overcharge of penalty

Address:

Pantharpalya , nayandhalli

I was exiting from nayandhalli metro station
It was also the same station from where I entered
According to the rules "A passenger holding a valid ticket can exit from same station within 20 minutes and from other stations within 120 minutes. For overstaying in paid area of Namma Metro beyond these limits, penalty of Rs10 per hour is charged subject to a maximum of Rs50."
I was there for 25 mins and they were charging me rs. 50 straight away
The controller was way rude and ill-mannered didn't give any kind of respect
More than half of the staff is never available on the particular metro
Even during recharge of metro card the lady who sits there doesn't want to return change though it is available
She doesn't know how to talk, too high voice, security guards are way too slow in there work also
This station needs to learn a lesson