Bengaluru Metro Rail Corporation [bmrcl] — Recharged amount is not credited

As i mentioned above, i recharged my card on 9th January 2023 at 2:50pm of amount 200rs.But amount is not credited to my card and also it was debited from my bank account, so please resolve my issue as early as possible. Thank you
My card number: [protected]
Contact number:[protected]
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    +91 80 2519 1091 [Complaints]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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