Bengaluru Metro Rail Corporation [bmrcl] — Refund my amount

I have top up for 400 rupees in namma metro app for the metro card.
400 rupees has been debited from my account but it has not been updated in the metro card.
I kindly request either to refund my amount or to update that 400 rupees to my metro card.
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Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    +91 80 2519 1091 [Complaints]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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