Bengaluru Metro Rail Corporation [bmrcl] — Regarding morning entering to the metro station

Today @kengeri bus terminal station i entered @5:50 am but security is not allowed he said 6am how can i catch the 6am train? at least we need 15 min to reach platform ( security check, ticket counter baggage scan) this is very bad. pls. look in to this seriously otherwise people will get affected due to staff attitude. how can reach aged people and also no one in platform @ the time of boatding ( security).