Bengaluru Metro Rail Corporation [bmrcl] — Repayment

I payed online through scaning, money was debited from my account, but recipient side its not showing. They said it will be credit after 24 hours, this happened on 21st of Nov 2020, but never received any payback.
Kindly react to this.
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Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
 
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    +91 80 2519 1091 [Complaints]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
    View all Bengaluru Metro Rail Corporation [BMRCL] contact information