Bengaluru Metro Rail Corporation [bmrcl] — Smart card topup failed

Address:

Charan , chickbllapur district Karnataka

Hello sir/mam
This is charan a bmrcl passenger
I have a topup issue in my old card i have recharge it but unfortunately the card was isn't working so i gave complant and took my new smart card so the card balance i have recived but this topup is not reflected in card
So pls go on this issue the releted document is provided below
1. Bank transfer details
2. Smart card complaint receipt
3.my new card details
Thankyou