Bengaluru Metro Rail Corporation [bmrcl] — Staff misbehaviour

Address:

Decathlon ETA

13th June on 10.20 am i went to take tickets from the counter, the lady staff who was providing ticket was extremely rude and started screaming at me in the public for touching the display as my token went behind it,
I felt so embarrassed and bad i was almost about to break down into tears,
I clearly do not understand are these staff are really there to assist public or to harras public,