Bengaluru Metro Rail Corporation [bmrcl] — Unprofessional behaviour from security incharge

This is a complaint against Mr. Mithilesh Kumar who works as a security incharge in Srirampura metro station Bengaluru, on 26/09/2023.
The above mentioned person did not respond for my query regarding carrying sharps in metro and instead arrogantly questioned me back and walked away from there even though I was talking to him without even looking back.
If such people are there then how are we suppose to know the correct information regarding the rules and regulations.