Bengaluru Metro Rail Corporation [bmrcl] — Why extra payment for luggage!!!

Why the hell do you charge extra for luggage that the passenger is carrying? I am using the same baggage multiple times in metros and why the sudden extra charges applied now even if it’s below the allowable size. This is truly not acceptable. I am very much disappointed with this rule.

I need the refund initiated immediately and request the authorities to over turn this pathetic rules.