Best Transport — RUDE BEHAVIOR OF CONDUCTOR

Address:

Mumbai City, Maharashtra

To, The General Manager BEST Mumbai. Dear Sir, As usual I have taken 545 bus from chakala bus stop I had 40 Rs. Daily pass I was standing beside conductor I saw the seat left to the rear door of bus on which two thin guys where seated they adjusted themselves and made some space for me and looked at me I said ok and shifted myself there by crossing conductor to sit on seat when I was sitting on 3rd seat conductor said “no you can’t sit here” because he want to stand there I said “this is public seat and if both the passenger have no problem then what is your problem”, he stopped the bus then I kept my bag on seat, he said lift the bag otherwise I will stop the bus I said do what you want to do but I will not lift that bag from seat he again stopped the bus and started criticizing me I said what is your batch no. I will coplain about you in Airoli Bus Depot, he said I will show you what I can do before reaching Airoli I said ok show me what you want to show I am ready. Then other passengers were suffering because bus was stopped. I lifted the bag and kept on lap of passenger he was young boy he had no problem with that. Bus conductor continued criticizing on me and threatened me by saying that he will give in hands of Police and teach me a lesson I said ok do what you want to do because I was sure about that I have not made any offence. Bus conductor stopped the bus at L&T stop and said driver to take the bus side but Driver stopped it on road there was traffic jam bus conductor step down and called two traffic police constables and tried to threatened me. Police constable asked me what happened I told them the scenario they said me to say sorry to the conductor and let the bus go. As per their suggestion I apologized to conductor in front of those traffic Police constables and other passenger in the bus, but conductor was so tempered he has not listened he said I will take you to police station and stopped the bus at that time all passenger started to request to start the bus and close the issue bus conductor said he wanted teach me a lesson. One of passenger advised me to get down from bus and take another bus I listened to him and when I tried to get down from bus conductor stopped me and said don’t go I want to take you to police. Then any how I have managed to get down, Bus conductor also came behind me and hold my hand so badly my bags belt torn by him. I was so scared then people on road came and made me free from conductor I took another bus 492 from L&T stop. I left the bus at Bhandup pumping stop and came at bhandup pumping stop to take bus for Airoli same 545 bus came there I took the same bus I have not said a single word to the conductor I noted down the bus number when bus came near to bus depot bus conductor tried to tease me but I have not reacted as soon as bus entered in the depot I step down from bus I approached complaint taker that old fellow official of BEST asked me what happened I told the scenario to him at that time same conductor came and started criticizing me why you run away from bus I said I don’t wanted to waste other passengers time he said you are “baailya” and used a bad word “tuzya aaichi gaand” and came on me to hit me fortunately there were other BEST employees came and hold him and took him aside. I took the complaint book and filled the form and submitted it to the person who was present there to take complaint. I request you to kindly take necessary action against the conductor for misbehaving with passenger in such a manner. Details are as follow Bus No :- 545 Bus Registration No : MH 01 L 9793 Bus Stop Name :- L&T Powai Date: 12/12/2013 Time : 19:15 pm Kindly do the needful. Thanks & Regards Kishor Mumbai