Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

Dear Sir/ Madam,

With reference to above subject, i have filled online compliant dated 11th July 2024 bearing complain no. 0007346, My Consumer no. is[protected], i am getting high amount of bill every month for the month of July the bill amount cross 7500 which is very much high. i have raised online grievance through portal but not got any update on it.

I hope you will take necessary action after receiving my email, i have mentioned my contact no. and address in below email

Regards,
Ghanshyam
[protected]
C85, 3/4 Opp Balaji Medical store, Dharavi
Mahatama gandhi road Mumbai 400 017

Dear Sir/ Madam,

This is to put an official complaint regarding an accident which happened by BEST bus number MH01 AP 0576, in this accident the driver was driving the bus very fast and brushed my car MH02 DZ 9557 from car's right side, near CBD Belapur. Please make a note that car was stationary in the traffic.
The accident has resulted in damage to the car's automatic right side mirror, the repairing cost of the same will be approx. Rs.10, 000/-.
The most horrific part was the callous attitude of the driver, he was very confident that nothing will happen wrt my complaint.
Kindly help me bring the culprit to books and to reimburse my loss. Please help me settle the issue at the earliest.

Pasted below: Police Complaint.

Look forward to your support.

Thanks and regards,
Dr Nitin Malekar
[protected]
Police Complaint:
सामान्य डायरी विवरण ठाणे डायरी विवरण

State (राज्य): महाराष्ट्र

जिला नवी मुंबई

पी.एस. (पुलिस ठाणे): सीबीडी बेलापुर

1. जी.डी. नहीं। (ठाणे दैनिक नं.): 040

2. जी.डी. दिनांक एवं समय: 04/11/2023 18:01 अपराह्न

3. जी.डी. प्रकार (ठाणे डायरी प्रकार): दुर्घटना/घटना

4. (अधिकारी) के लिए प्रवेश: दीपकजयगवित / पुलिस उप-निरीक्षक

5. केस का प्रकार:

6. जी.डी. संक्षिप्त:

सैपोनी/गेविट ने उस समय कहा था कि इसाम का नाम डॉ. नितिन नरेंद्र मालेकर उम्र 56 वर्ष, पेशा। डॉक्टर रेस.8-19, साधन को. ऑप सोसायटी, तरूण भारत, चकाला, अंधेरी ईस्ट मुंबई एमडी नं. [protected] ने थाने आकर बताया कि उसके पास टाटा सफारी स्टॉर्म कार नं. MH-02-DZ-9557 17:30 बजे अंधेरी से लोनावल जाते समय। का सु सीबीडी पास के अंत में, सीबीडी पुल की शुरुआत से पहले, पुणे लेन से गुजरते समय, सबसे अच्छी बस नं. MH-01-AP-0576 बस के चालक के कब्जे में दाहिनी ओर खबर डेयर की टाटा सफारी स्टॉर्म कार से टक्कर हो गई, उक्त दुर्घटना में खबर डेयर की टाटा सफारी स्टॉर्म कार क्र. MH-02-DZ-9557 में दाहिनी ओर का शीशा टूट गया है। उक्त दुर्घटना में कोई भी घायल नहीं हुआ और उक्त दुर्घटना को यातायात के प्रवाह में हुई दुर्घटना के रूप में दर्ज किया गया।

7. G.D. Subject (ठा. दै. चा विषय):

छोटी-मोटी दुर्घटनाएँ

8. अधिनियम एवं धाराएँ:

Sections (कलम)

Sr.No. Acts (अधिनियम)

रिपोर्ट मुद्रित: 04/11/2023

रिपोर्ट इनके द्वारा मुद्रित:

Name (4): GIRIDHAR SITARAM GORE

रैंक (पद) (इंस्पेक्टर)

जी.डी. के हस्ताक्षर प्रवेश द्वारा:

नाम (नाथ): गिरिधर सिताराम गोरे

रैंक (पद) | (निरीक्षक)

No. (क्र.):

चीज़ें

थाइन

नई गुदा

On 19th september the bill for the month september a transaction was made for rs.2390 which was apparently failed as per the website and twice the amount got decudected please refund my amount this was the second the previous time it was for july month which was for 530 and the amount was not adjusted in the next bill ths is creating a nusiance and making a toll on my bank account i need the money to be transfered in my account
account no[protected]

Respected Sir,
With due respect I am writing this letter to inform you that I am customer of your Brihanmumbai Electric Supply And Transport.
Over the last few months, I have had a problem with my electricity bill which i have mailed to you as well so many times. The average bill amounted between 400-500/-. However since April 2023, there has been a huge increase in my electricity bill which should not be there due to some obvious reasons as stated below:
- I am a working professional, comes home for just 8-9 hours. The entire day electricity is not used.
Secondly, I dont have any unusual appliance like AC, Cooler, Iron or any other thing which can add to bill. You can come home and cross verify at any time.
Thirdly, Most of the time I am not even at home for 7-10 days, then also the bill is more than 1000/-.

Also, the last few months, even after clearing my dues, the previous month bill is added to my current bill making it so much increase in amount..
I have also requested the concerned to please come and have a look at the electric meter as I am staying in a rented apartment and it is very difficult to bear so much bill at the cost o[censored]sing nothing.

Therefore I request to you please have a look at the bills which i have paid to stop adding it in the current bill and check why there is an increase in electricity bill unnecessarily despite of no use.

Pleases do this soon I shall be very thankful and obliged to you. I look forward to hearing back from you.

Regards,
Divya
+91 [protected]

10am di light cut kiti hoi a 1:15pm ho gya light nhi ayi weather vi bilkul saaf a koi cloudh nhi hai a garmi bohuty jada a bohuut. Jada difficult a survive krna without light anu garmi ch. So plzz light diti jave riz da hi kmm a light cut

I have boarded the bus hurriedly because he doesn't stop the Bus but only slowed the speed. But he misbehaves and Abuses in very disgusting way and also finally deboarded us from the Bus. Please Take a strict action about him.
Bus No. 224
Venue - Jeevan Nagar Bus Stop
Date - 28/06/23
Time - 06:02 pm

My electricity bill comes almost double from 2 months.

Consumer No.[protected]

I have resided in BDD chawl Worli and my Bill coming almost double approx 6000 Rs. from last two months

Since last 2 year I have paid the bill online we have stopped receiving hard copy bill.
So please provide the hard copy of bill.
My consumer no.[protected]

Thanks & Regards,
Rahul Jiyeri

I am traveling from Lalbaug to Girgaon everyday but I find everytime difficult to see that Bus No 69 frequency are very less and only this bus goes in this route.There are many passengers travel in this route like Harkishandas, Tardeo, Bycylla, and Sewri thus Non AC bus are running which give very discomfort to travel, So I Request the BEST to start some AC buses so that Passengers can travel and take the benefits of the AC buses
I would request u to acknowledge the complaint given by me and take necessary action
Regards
Vinayak Pai
[protected]
vinayak.[protected]@gmail.com

Consumer Number - [protected]
Bill Number - [protected]

I am writing to lodge a formal complaint regarding an inaccurate electricity bill that I recently received. I hope to bring this matter to your attention and seek a prompt resolution.

I am writing to express my deep concern and frustration regarding the incorrect electricity bill that I received, despite visiting the Best Office and submitting a written complaint. Furthermore, my disappointment has intensified upon finding that the incorrect bill is also displayed on the website www.bestundertaking.net. I urge you to address this matter urgently and rectify the inaccuracies without any further delay.

On [[protected]], I visited the Best Office in person to report and discuss the incorrect electricity bill that I had received. To my dismay, my concerns were dismissed, and my complaint was not given the necessary attention it deserved. The staff at the office did not provide a satisfactory resolution, and I left without a sense of assurance or confidence in the service provided.

I trust that you will treat this complaint with the seriousness it deserves and take immediate action to rectify the billing inaccuracies. I expect a prompt response and a satisfactory resolution that will reinstate my confidence in your company's commitment to providing accurate and reliable services.

Thank you for your immediate attention.

I daily commute between old custom house and CSMT station in 116 bus number. The problem is most of the drivers don't stop at Old custom house bus stop while returning to CSMT. I tried complaining at the CSMT bus office but once they didn't have the complaint register and another time they didn't provide a pen. Have Tried to request the TTEs to ask the drivers to stop the bus but was useless. It gets very difficult to spend extra money and take cab when the bus frequency is soo good.
The drivers give stupid reasons like 'the bus was full (when clearly there was ample space)', 'there is no conductor at the stop or in bus that's why we don't stop'

Dear sir,

I am resident of colaba. I am travelling between colaba to churchgate however buses are not much available. Frequency of Buses are very less. We have to wait more than 15 minutes but still getting bus is very tough. I complaint too many times through mail but no action was taken. Please improve bus services

Dear sir,

I am resident of colaba. I am travelling between colaba to churchgate however buses are not much available. Frequency of Buses are very less. We have to wait more than 15 minutes but still getting bus is very tough. I complaint too many times through mail but no action was taken. Please improve bus services.

Hello Team,

I have paid the electricity bill however, I have not received the payment slip hence due to some error but the amount got deducted from account.
Consumer no[protected]

Hello Team,

I have got an error while paying Electricity bill. However the money got deducted from my account but receipt not generated yet even. Can you please help me with this?.

Whether the payment is done or not.

Customer no :[protected]

Regards,
Naveen

Hello Team,

I have got an error while paying Electricity bill. However the money got deducted from my account but receipt not generated yet. Can you please help me with this?.

Whether the payment is done or not.

Customer no :[protected]

Regards,
Naveen

We entered from chembur station at bus number 381 for journey till vashinaka. I had 50 rs and bus fare was 12rs only I gave conductor 50 rupee note he said give 12 otherwise travel without ticket.
And after some time at chembur camp bus stop he told us to go out of the bus. He scold us that you don't even possess 2 rs change. Now I am asking you that being a bus conductor why don't you have 8rs change.
I am attaching bus number along with this complaint.
Kindly take strict action against this kind of conductors.
I assure you I will be available for this complaint to further process
Hoping for best response

Hiii sir
this is praful salavkar staying as a rent person i have paid the janauary best bill through online after that the last 2-3 months offline hardcopy bill has stopped coming to my home w
i kindly request you to look into this matter and provide me an offline hardcopy bill

bill consumer no [protected]
above given no is my owner bill consumer number
name manisha moreshwar thakur

thanks & regards
praful salavkar
mobile no [protected] / [protected]

Hiii sir
this is praful salavkar staying as a rent person i have paid the janauary best bill through online after that the last 2-3 months offline hardcopy bill has stopped coming to my home w
i kindly request you to look into this matter and provide me an offline hardcopy bill

bill consumer no [protected]
above given no is my owner bill consumer number
name manisha moreshwar thakur

thanks & regards
praful salavkar