Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Customer Care
Brihanmumbai Electricity Supply & Transport Undertaking
Customer satisfaction rating: 1%
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COMPLAINTS

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Customer Care

Brihanmumbai Electricity Supply & Transport Undertaking

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Address
Shahid Bhagat Singh Marg, Cusrow Baug Colony, Apollo Bandar, Colaba
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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+91 2222 85 6262  [General Manager]
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+91 22 2287 3961  [General Manager]
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Additional info
Brihan Mumbai Electric Supply & Transport Undertaking
Electric House, BEST Marg, Colaba, Mumbai - 400 001
Tel: +91 22 2285 6262 ext : 395/396

Public Relations Officer
Tel:
+91 22 2284 1255
+91 22 2281 6656
+91 22 2279 9395

Customer satisfaction rating
1%
Complaints
315
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] related photos (18)

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

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Brihanmumbai Electricity Supply & Transport Undertaking [Best] — facing power cut down every second day

 Safdar Abbas Sayed on Jun 23, 2018
I the undersigned tenant from Sydhnum Compound along with other tenants are facing power cutdown from past three months. Every time we call BEST we get it temporarily sorted but there is no permeant action taken by them, which causes power cutdown every second day; since past three months.

We also tried to investigate the matter with the BEST repair team and as per their knowledge there is some problem with the underground electricity line spread. And they are waiting for the orders from the higher authority to have check throughout.

We request you to please investigate...
Complaint comments  Read comments Complaint category Other

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — low bus frequency of 28 83 33 84 from prabhadevi to bandra

 Joel Puthran on Jun 22, 2018
Its been nearly 2 years now that bus transportation towards bandra from prabhadevi has reduced drastically. Bus no. 83, 84, 33, 28 are never on time between 9 to 9:30 am. These bus are not in numbers than busses which are going towards dadar.in the span of 30 mins, daily there are about 10 to 15 busses which are going towards dadar however the main issue is less frequency of busses travelling towards bandra and soo. Its gets really frustrating to wait for 30 mins to get a bus during work hours. It would be great if the frequency of 83, 84, 33, 28 are increased during these hours like the one's travelling...
Complaint comments  Read comments Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — rude behavior of conductors

 Vivek223344 on Jun 15, 2018
Dear sir,

I am daily traveller of bus no. 307 from marol depot to bhandup, but on 15/06/2018 at 20:30 bus no. 307 driver didn't stop at official stop at marol depot and he stopped it further away. On asking why didn't he stopped the bus despite many passengers shouting to stop. He just denied rudly and didn't got convinced and rudely told to stop talking with him.

I just stopped by myself, since i thought he might have been dunked. This is not a fair behavior

Hope you, 'll teach him to talk properly with passengers because of these they get their wages.
Complaint comments  Read comments Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — paid same bill twice

 DhruvJn07 on Jun 13, 2018
We paid our electricity bill for May twice by mistake. We paid Rs. 6720 twice on the same bill.

Our Consumer no: is[protected]*9
The Transaction id for the repeated payments: [protected] and [protected]

Please ensure refund of money or let us know what steps are to be taken for refund of money. I tried calling the BEST consumer helpline but it's always busy....
Complaint comments  Read comments [1]Complaint category Government Organizations

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — staff not working

 Gopal Shindee on Jun 12, 2018
Hello,
To whomsoever it is concerned.
I live in south mumbai near grant road area, i had a very bad experience with the staff handling phone calls, i don't know it is his trick of keeping the phone receiver aside or is it just my misfortune, i tried calling them first they pick up the phone a guy spoke to me stating the electricity will be back in half an hour, and when i call again after half an hour it was ringing and no body took up the phone and i tried again it was busy for 2 hrs constantly i don't know whom he was serving for continues 2 hrs... Hats of to digital india! Government...
Complaint comments  Read comments Complaint category Utility Services

Best — staff not working

 Gopal Shindee on Jun 12, 2018
Hello,
To whomsoever it is concerned.
I live in south mumbai near grant road area, i had a very bad experience with the staff handling phone calls, i don't know it is his trick of keeping the phone receiver aside or is it just my misfortune, i tried calling them first they pick up the phone a guy spoke to me stating the electricity will be back in half an hour, and when i call again after half an hour it was ringing and no body took up the phone and i tried again it was busy for 2 hrs constantly i don't know whom he was serving for continues 2 hrs... Hats of to digital india! Government...
Complaint comments  Read comments [1]Complaint category Utility Services

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — very high electricity bill

 Momo17 on Jun 8, 2018
I have only one fan and a fridge in the house and my electricity bill has come upto 6000 rupees for the month of april.
I was not in mumbai most of the time. It is unreasonable. My maximum bill till date is 3000 and the average bill is 1200/1500. I don't understand this upstream. I think my meter needs to be checked, or someone is stealing electricity from my meter....
Complaint comments  Read comments Complaint category Other

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — outrageous rise in bill for the month of june 2018

 Epsita Maharana on Jun 7, 2018
Dear Sir/Mam,

My consumer number is[protected]. We have suddenly received a huge bill for the current month i.e INR 6060.
Out usual bill amount has never exceeded INR 2000 for any of the months before, except for last month when it was INR 3170 which I paid fully.
But the unusual rise continued for this month as well leading to this complaint.
Request you to run a check on the meter and send me the correct bill amount....
Complaint comments  Read comments Complaint category Municipal Corporation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — not-receiving bills on stipulated time

 Grand Paradi on Jun 7, 2018
Our consumer no.[protected]*8 in the name of grand paradi co-op. H. Sco ltd. Since last few days we are receiving the electricity bills after due day and because of this we are not getting prompt discount on payment. Please look into it and inform your dispatch department to deliver the bill well in time so we can get the discount

For grand paradi chs ltd

Prashant mulik
Manager...
Complaint comments  Read comments [1]Complaint category Other

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — an accident that occurred last night, ruining my car by a b. e. s. t bus

 Ubale Subhash on Jun 3, 2018
The incident occurred yesterday on route no:- 446 by the bus numbered:-mh01l9577, which resulted because of the drivers fault, the first time he bruised my car from behind, but the second time, he intentionally hitted my car from behind causing the wreckage. The driver ramkishan ambadas andhale, batch no:-97549, when confronted ran the first time, but when he was confronted the second time later that night used abusive word to offend us. The driver should be face the necessary justice, and by all means should be suspended for atleast a week or so. A humble request for doing so....
Complaint comments  Read comments [1]Complaint category Municipal Corporation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — bill amount deducted from bank account still added in current bill cycle

 Ganesh Sapariya on May 30, 2018
My consumer no is-[protected]
I have paid the bill of amount 2210/- on[protected] through airtel payments bank. Transaction id[protected]
The amount is deducted from my account and it is also showing in best online payment site.
But the amount of 2210 is again added in my current bill cycle.
Please refund me the amount or adjust it in my current bill.
Thank you...
Complaint comments  Read comments Complaint category Government Organizations

Best — fraudulent activity by criminals suspected

 domonicon_jacin on May 29, 2018
Dear sirji its been observed that our area ward gn mahim ward parkar wadi dobhi ghat l. J. Road mahim -16 has been encountering regular power disruption this is not acceptable at any means.in the last 10 years there has been numerous power failure.in every month at least 3 times power failure is observed. Many surrounding area too are with the same problem. Sometimes phase i is the problem and sometimes phase ii is the problem. We have contacted the mahim fuse control department several times but now its high time to paraphrase this major problem of power failure disturbances. Every time we call...
Complaint comments  Read comments Complaint category Municipal Corporation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — delay in bus no.313 in the evening from santacruz to kurla

 catherina john on May 18, 2018
The frequency of 313 buses in the evening is very less and we have to literally wait for 30 to 40 minutes every day in peak hours.

In spite of less frequency the 313 buses are diverted to short distance trip.
Regarding this i have already made a complaint through mail dmkld@bestundertaking.com on 23rd april'18.

On 23rd april'18 bus no.313 which is starting from santacruz and the final destination is at kurla.
4 buses got diverted to short distance route till kalina and university stop instead of kurla.
We were waiting in the stop for 45 minute and...
Complaint comments  Read comments Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — online bill [payment portal

 Akmi on May 5, 2018
For the past two months, best online bill payment portal forces the consumers to go to the paytm portal, where one is required to create a paytm account and for that, agree to the terms & conditions of paytm. This new practice of best is a restrictive practice, leads to reducing the consumer choice, and is therefore illegal and irregular. What it means is that a person holding a credit card / debit card can not make payment of electric bill directly to best without creating a paytm account. This is unfair and highly irregular, and i am not aware why the old system has been changed just to favour...
Complaint comments  Read comments [1]Complaint category Government Organizations

Best — bill generated

 Nikita Shetye on Mar 16, 2018
This is w. R. T. The photo attached where the bill was 10, 340
Please note that, last year my entire bldg was getting very low bill
So there was a investigation conducted on my bill and then i was sent a bill of 2500 which is paid off
Afte one year m getting this bill of 10k
Plz note that i belong to middle class family of 5 ppl where m the only earning person my sis is bed ridden for a year now

I want a waive off for this bill as entire bldg got the bill less but only i was imposed of penalty

Plz help me...
Complaint comments  Read comments Complaint category Government Organizations

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — no proper schedule of bus 226ltd between 8.30 am to 10.00am

 Dumbgovernment on Mar 7, 2018
Actually there is bus as per your sheadule table it says with in 10mins there is bus but there is no bus, goverment are neither providing new job in market at least help people to secure there job so that they can reach on time due to late coming in office daily they are deducting my salary so kindly look
Bus no, 226ltd should be proper sheadule with in 8.30 to 10. Am because its an working hour
There are many people wh...
Complaint comments  Read comments [1]Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — no bus at scheduled less frequency (bus no.226 ltd (barve nagar municipal school no 3)

 Middle class people on Feb 21, 2018
Sir/madam,

Greetings!,

As per your details given in schedule for bus no.226ltd (Barve nagar municipal school no 3), as per your schedule it is been given that there is bus in every 10-15 minuites, daily by morning 8.45-9.45 there is only three buses which not even shedule at time,

Kindly look in to this matter 100 of people travel in that bus during peek hours,

Suggest you to increase buses or atleast make it on time,

So that there is no over burden by the people travelling from the locality barve nagar to municipal...
Complaint comments  Read comments [1]Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — non-halting of bus no. 341 at antop hill church bus stop at 9.55 am today i. e. 13.02.2018

 ednasamuel on Feb 13, 2018
Today, i. E. On 13.02.2018 while waiting at antop hill church bus stop for boarding bus no. 341 to reach marol, the bus which arrived at 9.55 am at the said stop did not halt though 03 passengers including me were waiting to board the bus, the bus drove away without stopping on the conductor's bell this incident has occurred with me for the 3rd time at the same stop and the same bus no. 341 which starts from antop hill, mumbai and reaches antop hill church bus stop at around 9.55 am, and hence this complaint. I am a regular commuter of this bus. It is requested to take strict action against the...
Complaint comments  Read comments [1]Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — accident done by best bus driver

 adishshah9 on Feb 7, 2018
Respected sir \ madam,

i wanted to inform you about the incident happen at bandra (east) bkc kalanagar this bus driver recklessly driving trying to pass the traffic signal i was standing at the traffic signal and this bus just came and banged my car (MH01CP5159) BLUE BMW X1
THE BUS NUMBER - MH01CR3571 HIS BATCH NUMBER 8932

date of accident 7/02/2018 time approx 1:30PM

THIS BUS DRIVER did not even get out instead he pressured me not to report the incident and also his people were with him to pressure me
please make sure to take proper...
Complaint comments  Read comments [2]Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — arrogant behavior - best service - conductors, drivers & ato

 Vijay Yamgar on Jan 27, 2018
Best bus mumbai city —
Arrogant behavior

In morning, many best buses reunning on route no.606 from bhandup to nardas nagar. The bus driver purpersly goes slow even though no traffic problem occure on this road in morning. Many of the time conductors, drivers & ato given reason that they will reach at their place on decided time only not before that, but in this situation passenger face problem and they can't reach on decided place or on duty on his time because of slow driving. Many of the times conductors, drivers & ato doing only time pass because they don't want to reach...
Complaint comments  Read comments Complaint category Other

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11 days ago
Brihanmumbai Electricity Supply & Transport Undertaking [Best]
not-receiving bills on stipulated time
11 days ago
Best
staff not working
12 days ago
Brihanmumbai Electricity Supply & Transport Undertaking [Best]
an accident that occurred last night, ruining my car by a b. e. s. t bus

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