Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Customer Care
Brihanmumbai Electricity Supply & Transport Undertaking
Customer satisfaction rating: 1%
Submit a Complaint
299
COMPLAINTS

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Customer Care

Brihanmumbai Electricity Supply & Transport Undertaking

TwitterFacebookLinkedInGoogle+
Address
Shahid Bhagat Singh Marg, Cusrow Baug Colony, Apollo Bandar, Colaba
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2
down
1
+91 2222 85 6262  [General Manager]
up
2
down
1
+91 22 2287 3961  [General Manager]
up
0
down
1

Additional info
Brihan Mumbai Electric Supply & Transport Undertaking
Electric House, BEST Marg, Colaba, Mumbai - 400 001
Tel: +91 22 2285 6262 ext : 395/396

Public Relations Officer
Tel:
+91 22 2284 1255
+91 22 2281 6656
+91 22 2279 9395

Customer satisfaction rating
1%
Complaints
299
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] related photos (15)

Complaints with pictures are more trusted and informative    View all

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

Sort by:

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — no bus at scheduled less frequency (bus no.226 ltd (barve nagar municipal school no 3)

 Middle class people on Feb 21, 2018
Sir/madam,

Greetings!,

As per your details given in schedule for bus no.226ltd (Barve nagar municipal school no 3), as per your schedule it is been given that there is bus in every 10-15 minuites, daily by morning 8.45-9.45 there is only three buses which not even shedule at time,

Kindly look in to this matter 100 of people travel in that bus during peek hours,

Suggest you to increase buses or atleast make it on time,

So that there is no over burden by the people travelling from the locality barve nagar to municipal...
Complaint comments  Read comments Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — non-halting of bus no. 341 at antop hill church bus stop at 9.55 am today i. e. 13.02.2018

 ednasamuel on Feb 13, 2018
Today, i. E. On 13.02.2018 while waiting at antop hill church bus stop for boarding bus no. 341 to reach marol, the bus which arrived at 9.55 am at the said stop did not halt though 03 passengers including me were waiting to board the bus, the bus drove away without stopping on the conductor's bell this incident has occurred with me for the 3rd time at the same stop and the same bus no. 341 which starts from antop hill, mumbai and reaches antop hill church bus stop at around 9.55 am, and hence this complaint. I am a regular commuter of this bus. It is requested to take strict action against the...
Complaint comments  Read comments Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — accident done by best bus driver

 adishshah9 on Feb 7, 2018
Respected sir \ madam,

i wanted to inform you about the incident happen at bandra (east) bkc kalanagar this bus driver recklessly driving trying to pass the traffic signal i was standing at the traffic signal and this bus just came and banged my car (MH01CP5159) BLUE BMW X1
THE BUS NUMBER - MH01CR3571 HIS BATCH NUMBER 8932

date of accident 7/02/2018 time approx 1:30PM

THIS BUS DRIVER did not even get out instead he pressured me not to report the incident and also his people were with him to pressure me
please make sure to take proper...
Complaint comments  Read comments [2]Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — arrogant behavior - best service - conductors, drivers & ato

 Vijay Yamgar on Jan 27, 2018
Best bus mumbai city —
Arrogant behavior

In morning, many best buses reunning on route no.606 from bhandup to nardas nagar. The bus driver purpersly goes slow even though no traffic problem occure on this road in morning. Many of the time conductors, drivers & ato given reason that they will reach at their place on decided time only not before that, but in this situation passenger face problem and they can't reach on decided place or on duty on his time because of slow driving. Many of the times conductors, drivers & ato doing only time pass because they don't want to reach...
Complaint comments  Read comments Complaint category Other

Best — bad frequency of 496ltd

 AnjaliPP on Jan 25, 2018
496 ltd bus frequency is very bad. It is the only bus which runs from mulund to andheri from l b s road.
403 is already on minimum frequency, mostly runs from huma to marol depot.
In evening 496 route is curtailed to seepz as the bus gets stuck in traffic and staff is to be relieved.
Today in one hour waiting pertat andheri 3 buses were short routed to seepz.
Pl look into...
Complaint comments  Read comments Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — complain about rude behaviour by best driver

 Elena Amolik on Jan 25, 2018
Dear concerned,
Im 18 year old and not a regular bus commuter. On 25th of january, me and my friend tried boarding the bus mh01la5651 which goes to mumbai central depot.
We tried getting in through front door. We arent uneducated and we realize that shouldn't have been done but the bus was stuck in heavy traffic at tardeo road. The driver saw us entering yet started the bus and we might have got injured. Moreover, in a rude manner told us to get lost. This is very disturbing and humiliating for any girl.
That behaviour isnt socially acceptable and that humiliation can...
Complaint comments  Read comments Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — 181 & 449 buses

 Hilda Dsouza on Jan 11, 2018
449 bus has the worst timings till date i have seen whilst travelling from kalina to chakala, andheri. There is no single bus from 7.30 to 9 am and 5 to 7.30 pm. Same goes for 181. Mornings the 181 does arrive at 8.05 and another by 8.30am which is a huge gap between a bus. As per best bus timings 181 should be running every 12-15 mins, but these timings are not followed & hence cause inconvenience to common travellers.in the evening the case is much much worser then morning. 181 arrives at 17.45 but fully packed and then the driver does not halt the bus at chakala stop/bisleri stop. Sometimes the...
Complaint comments  Read comments [1]Complaint category Public Transportation

Best — best electricity issue

 Kunal Thaker on Jan 8, 2018
Best is not concerned about the electricity complains it receives. Nor is it concerned about having any fixed customer service number to keep people confused and keep them from calling.
Must make a web portal so a person can complain about the issue without having to call number of times.
Best employees are least concerned about their job. Their attitude is still 90s attitude which is pathetic. I am very very dissatisfied with best (The name itself is a joke)...
Complaint comments  Read comments Complaint category Education

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — unethical behaviour

 dilip020676 on Jan 5, 2018
Bus no 357 route shivaji nagar to bombay central time 14:02 pm, bus ticket collectors refuse to take rs 500 notes (New currency) and give tickets. When i asked for reason he told that there are duplicate and fake currency of rs 500 in the market. He also told that it is there normal practice of refusing / not accepting rs 500 new currency notes from public. I was travelling with my family hence could not do anything at that time i asked his batch number but he denied to give.
Refer the ticket number [protected] dated 01.01.2018.
Pl. Help and compensate for such unethical behavior...
Complaint comments  Read comments [1]Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — bad frequency of 40 ltd.

 Nilesh Ambre on Dec 9, 2017
Really unhappy with best service of 40 ltd bus. I have to wait for nearly 1hr on 9th december on मदकेबुवा chauk, lower parel in night with my family including my little girl. As per m-indicator bus schedule bus timing was 10.22pm, 10.45 pm, 11.03pm. I was waiting for d bus since 10.20 pm and bus came on 11.10 pm. We saw one bus going to depot around 10.30 pm but still we have to wait till 11.10 pm which is not acceptable. If any bus is getting cancelled then they should try to arrange another bus to help customers. Also when checked the bus conductor about the process to log a complaint...
Complaint comments  Read comments Complaint category Public Transportation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — best bus no 63 and 62 frequency has been less

 Anand Gurrapu on Dec 6, 2017
Dear team,

Its been observed that bus no 63 and 62 frequency has been reduced. At sayani road bus no 63 never come on time between 11.30 am to 12.30 pm, when ever it comes last would be parel st depot or byculla. Its frequency has been reduced drastically. Earlier we never use to reach late to school and office since 3 to 4 moths we never on time to reach school due to delay of buses. Its a request kindly consider my request to increase frequency of bus no 63 or 62 so that we can reach on time to school. We don't have other alternative as we need to get down at clare road for afternoon...
Complaint comments  Read comments Complaint category Municipal Corporation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — company regarding high electricity bill

 lalitjais on Dec 6, 2017
Hi,

My consumer no is[protected]*3 in the name of mrs urmiladevi jaysawal at sion koliwada mumbai - 37.

My regular electricity bill is around 350 to 400 rupees. But in the month of november i received unusually high bill of inr 2340. My usage is of only one tubelight.

Kindly look in to the matter & resolve the issue at earliest as i can not pay such hiked bill.

Regards
Lalit jaiswal
[protected]
Lalit4189@gmail.com...
Complaint comments  Read comments Complaint category Municipal Corporation

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — electricity meter name being transferred to the new gala owners name.

 shreeji creation on Nov 30, 2017
Dear sir:
This no objection certificate is being issued to provide credence to the fact that mr. Vaghda damji natha the new owner of gala no.532 atlatic plaza, ok, which was previously on my name i. E. Shamji devji chamria. Sold the said premises to mr.. Vaghda damji natha on october 2016 (Copies of seller’s deed is enclosed herewith) and have received full payment for the sale.
The customer no.[protected]*9. Mr.. Vaghda damji natha would now like to have the electricity meter at the aforementioned premises transferred to his name. I declare that i have absolutely no objection to...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — excess electricity bill

 ashok22011994 on Nov 23, 2017
Name:-ashokbhai ramjibhai patel
Address:-flat no.1402, mirage lifescapes, next to big bazar, tulsi pipe road, mahim, mumbai-400016
Complaint subject:-excess electricity bill at nov-2017
Customer id:[protected]*0
Reslove:-as a check meter reading and change a bill amount.
Note:-as per meter condition meter display not seen atleast 3days.
I am write complain for check my meter reading properly & slove my bill amount excess problem asap.
Ok
Mo:-[protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — electricity

 Gaurav Dang on Nov 14, 2017
Hi, i have made payment of my electricity bill twice for the month of october number[protected]*4.
Amount of payment was 1190.
One payment was done through citi bank directly and other one from paytm.
Please advise will i be getting a refund or will it be adjusted in next billing cycle.
For any queries please contact me - [protected].
Also if this is not the right way to complain please provide me correct email id....
Complaint comments  Read comments Complaint category Utility Services

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — phase burning... once in a month

 Yogesh K Rane on Oct 26, 2017
Dear team @ electric supply, wadala

We are the residents of new bdd chawl no.17, naigaon, mumbai-14. We have 2 phase of electricity in our building out of which one phase always burn once in a month.

Also it's take almost 2-3 hrs to repair the issue whenever occurs. Every time we stays outside.

We request you to repair this at permanent level....
Complaint comments  Read comments Complaint category Government Organizations

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — total adjustment amount charged is rs 1000/- would you let us know what this includes

 Saba1107 on Oct 26, 2017
My Consumer No is[protected]*9 and C.A.No is[protected].

For the month of Oct 2017 i have got exceptionally high bill of Rs. 1170/- when i have consumed only 29 units.
When checked there is Rs.1000/- charged as Total Adjustment Amount. Would you let us know what is this amount for as there is no breakup here.

Please make sure you review this and correct it as needed....
Complaint comments  Read comments Complaint category Unauthorized charges

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — electricity supply

 Cyrus Mody on Sep 29, 2017
I have received a bill for electricity supply which shows an unpaid amount from the last bill, but i have paid every bill till date except the existing bill as i do not know what amount to pay. Am trying to reach their customer service but either no one picks up or the person tells me to call another number, which no one picks up!

Consumer no. Is[protected]*6...
Complaint comments  Read comments Complaint category Government Organizations

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — bus has no time table to reach their destination

 sandeepmistry on Sep 29, 2017
Pl to inform you that, i am taking bus from newera theater (Malad west) but i repeatedly seen that bus wasn't on time infect it's frequency is @ 20 mints (As per the bus employee) then also i am standing 45 mints to 1 hr. Today i am standing from 9.20am to 10.20am after that there was two buses seen. So i request you people pl check the frequency between 8.30am to 11.00am also my suggestion at every stop pl check the time. There's delay @10 to 15 mints we can understand beyond that something has to do it by the best emloyee which to be very help to the passenger.
Thanks,
Sandeep mistry....
Complaint comments  Read comments [1]Complaint category Public Transportation

Best — route bus from worli to andheri/laxmi ind estate

 Kalpesh4p on Sep 26, 2017
All i want to say you that you don't really care about us nor your growth. The situation is getting worst. Busses frequency on the route from worli to andheri/laxmiind. Estate is getting worst even at a prime office time ie. 8.45-10.30.in particular bus no. 33/83/84/28 or on route 229. Huge crowd of passengers traveling on the route appears awaiting endlessly for the bus. If at all you have reduced the frequency for your so called huge losses kindly inform or announce so that people may take alternative mode

Mumbaikar
Kp...
Complaint comments  Read comments Complaint category Public Transportation

Recently Discussed

1 days ago
Brihanmumbai Electricity Supply & Transport Undertaking [Best]
accident done by best bus driver
8 days ago
Brihanmumbai Electricity Supply & Transport Undertaking [Best]
non-halting of bus no. 341 at antop hill church bus stop at 9.55 am today i. e. 13.02.2018

Featured Complaints

www.bdomains.com