Beyond Infinity Consultancy LLP — Germany Job seeker Visa process not completed

I started my Germany job seeker visa process thru Beyond Infinity Consultancy during March 2019 and all documents are verified by some case manager as finally handled by Nitima. After that January 2020 I had received information from chennai consulate to be prepare for visa appointment once scheduled date but unfortunately due to covid pandemic the embassy put the process on hold. Till now I had been waited with Beyond Infinity Consultancy LLP but they asking me for 20k again to restart the process per their hidden policy. So either i request them to proceed the initial process or refund my payment of Rs.36000