Beyoung — My order is delayed and the customer service is not helpful.

Address: Beyoung Folks Pvt. Ltd., Eklingpura Chouraha, Ahmedabad Main Road (NH 8- Near Mahadev Hotel), Udaipur, India - 313002.

I placed an order #4805614 from Beyoung on August 30, 2024. It was scheduled to deliver on September 5, 2024. However it has not reached till now. I have tried to connect with them on chat multiple times but their customer service agents are like robots. They asked me to wait endlessly. They don't have any calling number for better service. My amount is stuck with them and they are not able to help me at all. I would like to cancel both my active orders (#4805614 and #4855284) and get my refund. Please help me in this.