Beyoung Complaints & Reviews

Complaint Against Beyoung – Wrongful Rejection of Exchange Request

Respected Sir/Madam,

I am filing this complaint against Beyoung for mishandling my exchange request.

I had placed an exchange request for an item purchased from Beyoung. However, when the delivery boy arrived for pickup, he stated that he could not view the required photos of the item and, on that basis, rejected my exchange...

Subject: Complaint Against Non-Delivery of Order Despite Repeated Assurances

To Whom It May Concern,

I am writing to formally raise a complaint regarding an order I placed on 20th June 2025 on your platform (Beyoung). The expected delivery date was 9th July 2025, but as of today (13th July 2025), the product has still not been delivered.

Despite contacting your customer support team multiple times (at least 5-6 times) via calls and messages, I have only received repeated assurances saying, "Give us 24 hours more." Unfortunately, these promises have not been fulfilled, and there has been no progress or resolution. This delay and lack of proper communication is extremely unprofessional and disappointing.

I request you to take immediate action and ensure either the delivery of the product within 48 hours or process a full refund without any further delay. If I do not receive a satisfactory response, I will be compelled to escalate this issue by filing a complaint with the Consumer Forum of India and sharing this experience on consumer grievance portals and social media platforms.

Looking forward to a prompt resolution.

Sincerely,
Sahariar Ahmed
Contact: [protected]
Order ID: 5865866

I had place a pre paid Order No.#5774247 on 24.05.2025 scheduled to be delivered by 31.05.2025. As per the update on the company site, the order has been placed but has not been dispatched. It has been more than 15 days since I have been asking for an update via mail and their what's app no. but with no response. There is no customer care no. on the website. Online customer service is very-2 poor.

I want my order to be dispatched immediately or else the payment to be refunded to the source account.

I had placed a order on your website with prepaid confirmed order number 5730763, but did not get the tracking id at that time of confirmation
I had received a call fom your side that some products were not available so that was resolved from both sides and was told that I will be receiving my order by 23 mayn2025, still I was not provide the tracking id
after repeated emails to your email id I was provide the tracking id [protected]...

I ordered T-shirts from them on 24/03/2025 and got it on 4th April but due to sizing issue I initiated a exchange as they didn't offer any return due to their whatever reasons. They arranged the exchange on 7th April 2025 with order Id #RMR[protected], and it's been 19 days, and I tried reaching them, but they said that they have a lot of orders in their hand, and they are processing them so it may take time. I also mailed them the issue on...

When I ordered they said that orders will be processes within 48 hrs it has been 5 days order has yet to be processed and there is no reply or response from the company i have raised a request of estimation of the delivery data there is no response via WhatsApp chat or Mail my order id is 5603538...

I placed order on 23rd March 2025. Until 1st April 2025 my T-Shirt was not even Shipped. This company is 420 and not to be trusted. DONT PAY THEM, DONT BUY FROM THEM....

I placed an order from their site, however after waiting for 6 days there was no update on my order, when I inquired about the status they responded with some vague excuses. I told them that I want to cancel my order and that they should initiate a refund, but they are trying to deflect the issue and ignore my request. Looking at online reviews I've come to know that they have a system/model that exploits and steal money from the customers....

Fake scammer website with prepaid money given to buy clothes but no delivery just fake courier tracking number with no update on delivery.
Expected delivery already lapsed. No update on delivery and already have paid in advance.
PLEASE BEWARE AND DONT PURCHASE. REPORT WEBSITE AND CALL BANK AND PAYMENT VENDOR TO STOP Shivam (Owner) from taking money from innocent customer...

I had contacted support team several times and even raised ticket regarding the issue but no help whatsoever. I had placed a combo later just asked the support team how to exchange the 2 XL size product with L size. But even before I could reply or give my permission to do the same they initiated the exchange. However even after 15 days the exchange is showing processing The exchange is not even dispatched yet. I am only getting replies that it will be dispatched tomorrow since 4th april
I have attached order details
Kindly solve the issue as soon as possible. On other site upon exchange request the product is picked up on the same day of delivery of the exchanged product. But on beyoung they took the product beforehand.

I placed my order on 31st March on beyoung website and still i havent received my order. When checking the order status it is just showing as order placed. I tried to get in touch with customer support but they take geel lot of time to reply and when we check the reply they already gone and again i have to start the chat from the first

Order ID 4079765
Ticket ID 481530

Hello,

I have not received my order 4087490 which was placed on 2nd April 2024 and I have not received refund of another order 4063918 which was cancelled on 1st April 2024.

It's been almost 2 weeks and there is no update from your end. Please look into this matter as soon as possible....

I ordered shirt on 7th April, it showed delivery by 14th April, I asked them to cancel it but they said it will be delivered within 4-5 days. They refused to cancel it. Yesterday on asking them I got to know that it is out of stock. Now I'm trying to get it cancel and gety refund, but they are not responding.

They have raised ticket no 457292 on my complaint on 27th March for order no 4035142 & told that they will respond in 24-48 hours but forget about responding they don't even reply.

I had ordered one jogger from beyoung and i returned it on the same day i.e, on 31/01/2023 but till now I didn't receive my refund its been 17 days now. Nobody is responding properly from the company side . They are just saying that they have transferred the money and can't do anything. Please help me. It amount to 998 Rs....

They are not refunding my amount since last 15 days ..eveytime they say it's processing...

Sir, I had placed an online order through Beyoung consisting of 2 cargo joggers on 16.10.2023 at 08:26 AM.
Even mail regarding successful payment came but the order summary doesn’t reflect the same. Moreover same items are there in my cart and app prompts me to complete the payment.
The same issue was raised to seller and they denied of getting any such order. I have confirmed with bank that the payment is successful.
Now for past one week I have been informed that my money will be sent back but there is no action yet.

Poor product quality. And then not allowing refund even though the refund is eligible.
Chat system is pathetic

Order Id: 3221394

I have placed an order on 28th August 2023 for a pack of 3 polo t-shirts combo.
I have used the Cred Pay option for payment during checkout and used my credit card on Cred Pay.
The amount of 1299 has been deducted from my credit card and is being reflected on Cred Pay as well as my credit card app but the order was not placed due to some reason on their site and also there was no order ID generation.
I have tried mailing the customer support of Beyoung but the company is not responding to it. There's no other way to connect to them.

For the first time I purchased clothes from beyoung.in and the experience was horrible. They are providing low quality products and not accepting return even if return is applicable. There is no customer care number where we can contact. This is totally a fraud company.