BGS Honda — scratched the mask

I gave my activa 4g for servicing. I n bgs honda bhopal talkies and while the job card was being made i asked that man to explain me what he was writting. He didn't answered me and when i came to pic my activa they scratched the mask and which was not earlier. Your satf is horrible...
My name is shiv mishra. ([protected])
I want the answer soon...