We had birthday party on 11th January. I called the Manger Ranjhit about the discrepancy that we have 46 guests arrived and they charge us for 51 meals. He asked us to come next day for the discussion.
Me and my husband went for a discussion about discrepancy, but he was unavailable that day.
Somehow, he managed to engage the floor manager Ramana. After the discussion on the basis of CCTV footage, the manger Ramana called Ranjith and explain the discussion we had with him. Even after we prove them wrong, they were not ready to accept their mistakes and started manipulating counting kids who were 10-11 year as adult.
We just surprised the behavior of Ranjith, He asked us to show the id proof for the kids.
Those are under 5 years old he forced us to count.
Please beware of this kind of management in Icon Express by Bhagini, Hoodi, Bangalore.
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