Comments
My Booking details are as follows: Voucher No. : CTB01083112
Reply
Dear Naveen,
We are still awaiting for a status. Kindly update us.
Regards,
Pankaj Rawat
From: Pankaj Rawat
Sent: 28 December 2017 12:11
To: '[protected]@bharatbooking.com'
Subject: RE: Issues during Shimla trip
Dear Naveen,
Can we get some update regarding the issue raised by us for Shimla visit?
Regards,
Pankaj Rawat
From: Pankaj Rawat
Sent: 26 December 2017 17:42
To: '[protected]@bharatbooking.com'
Subject: Issues during Shimla trip
Dear Naveen,
Thanks for your call & understand our trouble during the my package for Delhi-Shimla.
As discussed, I am writing you about a trouble which we had faced during this trip. We had made a booking from Chandigarh to Shimla through BBH, It was good to talk about Miss Neha when she was dealing us for trip package, We discussed with her a lot & she made us a comfortable & customized plan for my trip. I was very much say thanks to Miss. Neha.
1. The issue had been started in this trip starting from day 1. We had reached to Shimla at 12:00 from Chandigarh & was very much tired, so we asked to the driver that we will go for out after some while then he has the words that go early because he also wants to leave.
2. We didn’t argue with him & said that will inform you once we are ready to go. We checked-in into the hotel & everything was nice, there was some deviations for our booking in hotel but we called to Miss. Neha & immediately Bharat booking team helped us & talked to them & got resolved but till then the Satyam Paradise staff already welcomed us.
3. During this trip I was having my family where 2 small kids was there & you can understand that if kids will take 5-6 hours journey then immediately they will not start to go out. But, the driver called us at 2:00 PM again & telling us again& again to go out. We said that we will go after lunch then he again started to do it early. We again stop & didn’t talk to him very much. You will be understand that if you go for a long trip with a family then only can go immediately if family allows.
4. But we accepted his irritating behavior & I requested my family to please go out otherwise he will again call & call. They understand his behavior & come out with me. .
5. 5. Now, the next issue came up when we sits in a car he starts asking for money Rs. 9700, which was my rest of payment, I told him that I will not give any cash to anyone to whom I do not know &, It was also discussed with Miss. Neha that I will make only an online payment. He again start to irritate us & said call to your executive, he wants to talk to herself. What a behavior /attitude of this driver. Then, he talked to Miss. Neha & she informed him that they will make online payment. I saw his face, he was angry and, when he drop to the location from where the Ridge+Scandal points again tried us to say come early because he wants to go home & informing us that his duty time is 8 hours. We were surprised, what he wants to tell us.
6. We were very tired & informed him that we will start our trip for kufri at 11:00 AM tomorrow. But, we have the Chail also in our package, & evening dinner, we came to know that it is far so that we should go early so that we can reach at both the places. Next day we got up early & ready to go & called around 10:00 AM to the driver that we are ready & you may come to us for pickup. He had denied & said I cannot come early as we have told that we will leave at 12:00. We again surprised & told him that we discussed for 11:00 then he again denied. I am asking to Bharat Booking that if he is booked for us for trip & tour then he should not be ready for any time for our pickup. We again irritated & stop arguing with himself.
7. Because it was already delay to start for Chail then we didn’t go there & spent time only in kufri in a single point, yes off course, we told him that not to go for any other point because it is already delay but we want to go for Jakku Temple. He left us near at ropeway & before getting down he again irritating that we have get down immediately because there is a traffic. I have question from BB that why was he giving service like that? We had a family along with two small kids. He should stops some in convenient place to get down. We again stop to argue & did what he wants
Yes, maybe you have a question that why were we bearing his irritating behavior?
Because, there was no option other than that I was holding my family & I do not know that what kind of person he has. In security point view I didn’t argued & did what he wants.
8. Again, he start irritating when we reached at Jakku temple with the calls. I told him that we are coming down so please wait but he again started that I am getting late. When we reached ropeway mall road then we just think that to go little around Mall road but he again calling & calling & when I picked up the phone then he said come early & I told him, can I jump up from line which is there of ropeway & his answer was “Yes” do it.
9. Next day he was again late to come & making us fool that there is a traffic but when we go out there was no traffic. After that, we went for Chandigarh & reached but we haven’t seen any points which was promised to us. He shown us a Pajaro kila. And, then went back to hotel.
10. Next day morning we went for airport wh& when we reached he start asking for Rs. 350 for car cleaning & he said it is there in itinerary . I had also complaint to Miss. Neha also & he assured us that she will talk to him & in BBH also. Today, I got a call from Miss.Neha & she was telling us that he has taken a money because my children had vomited under the car. It is totally laying, yes, one of my children vomits but it was outside the car. What kind of non-sense proof this driver giving to you all. Now you can see, what kind of behavior he was having during our complete visit.
This is the trip we made it & totally worthless apart from hotel service. I humbly request to BBH that to take strict decision so that no other will get effected.
Regards,
Pankaj Rawat
We are still awaiting for a status. Kindly update us.
Regards,
Pankaj Rawat
From: Pankaj Rawat
Sent: 28 December 2017 12:11
To: '[protected]@bharatbooking.com'
Subject: RE: Issues during Shimla trip
Dear Naveen,
Can we get some update regarding the issue raised by us for Shimla visit?
Regards,
Pankaj Rawat
From: Pankaj Rawat
Sent: 26 December 2017 17:42
To: '[protected]@bharatbooking.com'
Subject: Issues during Shimla trip
Dear Naveen,
Thanks for your call & understand our trouble during the my package for Delhi-Shimla.
As discussed, I am writing you about a trouble which we had faced during this trip. We had made a booking from Chandigarh to Shimla through BBH, It was good to talk about Miss Neha when she was dealing us for trip package, We discussed with her a lot & she made us a comfortable & customized plan for my trip. I was very much say thanks to Miss. Neha.
1. The issue had been started in this trip starting from day 1. We had reached to Shimla at 12:00 from Chandigarh & was very much tired, so we asked to the driver that we will go for out after some while then he has the words that go early because he also wants to leave.
2. We didn’t argue with him & said that will inform you once we are ready to go. We checked-in into the hotel & everything was nice, there was some deviations for our booking in hotel but we called to Miss. Neha & immediately Bharat booking team helped us & talked to them & got resolved but till then the Satyam Paradise staff already welcomed us.
3. During this trip I was having my family where 2 small kids was there & you can understand that if kids will take 5-6 hours journey then immediately they will not start to go out. But, the driver called us at 2:00 PM again & telling us again& again to go out. We said that we will go after lunch then he again started to do it early. We again stop & didn’t talk to him very much. You will be understand that if you go for a long trip with a family then only can go immediately if family allows.
4. But we accepted his irritating behavior & I requested my family to please go out otherwise he will again call & call. They understand his behavior & come out with me. .
5. 5. Now, the next issue came up when we sits in a car he starts asking for money Rs. 9700, which was my rest of payment, I told him that I will not give any cash to anyone to whom I do not know &, It was also discussed with Miss. Neha that I will make only an online payment. He again start to irritate us & said call to your executive, he wants to talk to herself. What a behavior /attitude of this driver. Then, he talked to Miss. Neha & she informed him that they will make online payment. I saw his face, he was angry and, when he drop to the location from where the Ridge+Scandal points again tried us to say come early because he wants to go home & informing us that his duty time is 8 hours. We were surprised, what he wants to tell us.
6. We were very tired & informed him that we will start our trip for kufri at 11:00 AM tomorrow. But, we have the Chail also in our package, & evening dinner, we came to know that it is far so that we should go early so that we can reach at both the places. Next day we got up early & ready to go & called around 10:00 AM to the driver that we are ready & you may come to us for pickup. He had denied & said I cannot come early as we have told that we will leave at 12:00. We again surprised & told him that we discussed for 11:00 then he again denied. I am asking to Bharat Booking that if he is booked for us for trip & tour then he should not be ready for any time for our pickup. We again irritated & stop arguing with himself.
7. Because it was already delay to start for Chail then we didn’t go there & spent time only in kufri in a single point, yes off course, we told him that not to go for any other point because it is already delay but we want to go for Jakku Temple. He left us near at ropeway & before getting down he again irritating that we have get down immediately because there is a traffic. I have question from BB that why was he giving service like that? We had a family along with two small kids. He should stops some in convenient place to get down. We again stop to argue & did what he wants
Yes, maybe you have a question that why were we bearing his irritating behavior?
Because, there was no option other than that I was holding my family & I do not know that what kind of person he has. In security point view I didn’t argued & did what he wants.
8. Again, he start irritating when we reached at Jakku temple with the calls. I told him that we are coming down so please wait but he again started that I am getting late. When we reached ropeway mall road then we just think that to go little around Mall road but he again calling & calling & when I picked up the phone then he said come early & I told him, can I jump up from line which is there of ropeway & his answer was “Yes” do it.
9. Next day he was again late to come & making us fool that there is a traffic but when we go out there was no traffic. After that, we went for Chandigarh & reached but we haven’t seen any points which was promised to us. He shown us a Pajaro kila. And, then went back to hotel.
10. Next day morning we went for airport wh& when we reached he start asking for Rs. 350 for car cleaning & he said it is there in itinerary . I had also complaint to Miss. Neha also & he assured us that she will talk to him & in BBH also. Today, I got a call from Miss.Neha & she was telling us that he has taken a money because my children had vomited under the car. It is totally laying, yes, one of my children vomits but it was outside the car. What kind of non-sense proof this driver giving to you all. Now you can see, what kind of behavior he was having during our complete visit.
This is the trip we made it & totally worthless apart from hotel service. I humbly request to BBH that to take strict decision so that no other will get effected.
Regards,
Pankaj Rawat
We have 5 night 6 day trip but its not planned according to Weather there is
my 2 day is wasted on this trip
this trip is not happen as they mention in mail in their voucher
i want my 50% money back
no responce from your bharat booking ajents
my 2 day is wasted on this trip
this trip is not happen as they mention in mail in their voucher
i want my 50% money back
no responce from your bharat booking ajents
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
18%
Complaints
50
Pending
0
Resolved
9
+91 90 2231 0030
+91 90 2225 1031
2nd Floor, Govind Market, The Mall, Manali, Tamil Nadu, India - 175131