Bharat Booking Holidays — hotel change without intimation and providing below category hotel and room

Worst agency with bad customer service.
Don't book any tour with this agency.

We were travelling in andaman islands between 29th jan-4th feb. As per confirmation voucher, it was mentioned holiday inn beach resort (Havelock) deluxe room 4nos (Double) were booked for staying at havlock on 31st jan 2017. But without any intimation, bharat booking has changed the hotel and provided me standard category hotel (El dorido hotel, havlock) instead of providing me premium category hotel. I was trying to connect bbh my tour advisor rashi (+91-[protected]) but she doesn't even bothers to pick up client's call when her client is travelling.

What type of services you are providing?
A tour adviser who calls 4 times in a day before payment, doesn't even bother to receive a single call or listen my problem when i was in trouble?
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Bharat Booking Holidays customer support has been notified about the posted complaint.
 
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    Bharat Booking Holidays  Phone
    +91 90 2231 0030
    +91 90 2225 1031
    Bharat Booking Holidays  Address
    2nd Floor, Govind Market, The Mall, Manali, Tamil Nadu, India - 175131
    View all Bharat Booking Holidays contact information