Bharat Gas (Bharat Petroleum) — Can someone please tell me where has my booking gone?

Address:

Thane, Maharashtra, 401107

This is in reference to my grievance with your service and the agency specifically at mira road.
Dev mogra gas agency is the worst place i have experienced with relation to customer servie and customer duping.
Last year i had highlihted and escalated a concern relating to agency people selling cylinders from my account to someone else.
This was resolved in a very unethical way.

Later this year in 2016 the order was returned as there was noone at my home to take the cylinder delivery.
I had called up the customer care and requested them to ask the agency to mention the timings for delivery as we are a working couple.
But the delivery guy has been constantly delivering us on timings which we have struggled to match up.

Now again, on 28th june 2016 i had booked a cylinder, which i had re-confirmed by checking the status which showed pending.
After waiting for 2-3 days i have rechecked it today on 1st july 2016, the booking entry was gone.
I was left with no choice but to order another one on 1st july 2016.

Finally i have placed a complaint (complaint number 1353003 on 1st july), which i know will make no difference in the way bharat gas works.

Can someone please tell me where has my booking gone?