Bharat Petroleum [BPCL] Complaints & Reviews

WHEN I want to make Online UPI QR payment, delivery staff not providing QR code for payment, then I visit to sales manager room he also not co operative. making argument with me.. I have to park my bike beside then make QR payment . need to change/terminate this disgusting un educated staff...not know to to behave with customer

city maynaguri, PUMP NAME- Lokenath Filling center
dist- Jalpaiguri, WB,
sales manegr no- [protected]

I have not got ujjwala connetion when I in enquried from my near by distributer they called me that connection issued already from my ration number in *mahuwa bharat gas gramin vitrak latehar* code 175032. My lpg id is[protected]
I tried calling mahuwa bharat gas but they did'nt responde me well and cutted the phone... I am trying for ujjwala connection from last 7 years I have all the document but mahuwa bharat gas issued connection and did't provided to me yet
we belong to poor fa, ily plese help me to get my connetion we need it very badly m/o-[protected]

Hi Bharat Gass,
I applied for a new gas connection and submitted all the required documents on the portal. Despite completing the necessary formalities, I have not received any update regarding the approval or status of my application.
I kindly request you to look into the matter and provide me with an update at the earliest.
My application reference number 91890752.

Looking forward to your response....

Am BPCL consumer with consumer id 40941.
On every delivery of cylinder, I used to get message saying cylinder got delivered, but actually it not delivered by delivery person.
I usually get call from him saying he would deliver within couple of days, but he doesn't keep his word, I need to call him multiple time and argue with him.

This repeats on every cylinder booking.
On previous delivery I made...

Dear Sir,

I am writing to bring to your attention an issue regarding my recent LPG refill booking. I booked an LPG refill on January 29, 2025, with the booking reference number 150041. On January 31, 2025, I received a message from JX-BPCLIN stating that my Bharat Gas cylinder was delivered on the same day. However, I have not yet received the cylinder.

I kindly request you to check and confirm the actual status...

Gas leakage and pipe issue
consumer number - 23677

Dear Sir/Madam,

I am ( Con no.[protected] writing to bring to your attention an unfortunate incident that occurred today. The gas delivery boy behaved rudely toward my wife, Manira. Additionally, he did not offer the option for online payment and refused to wait for even a short time. As a result, he took the cylinder back without delivering it.

This kind of behavior is unacceptable, and I request that appropriate action be taken to prevent such incidents in the future.

Gas Distributor Name: Birendranath Bharat Gram Vitrak, Code -17986

Thank you for your attention to this matter.

Thank you & regards,
Mujibar Khan
[protected]

I have applied for a new connection on dated 02-Jul-2024 through Online(ebharatgas). I submitted online docs and Verification is completed. But I am not able to do the payment. After entering req Id and birth day, getting the message like "maximum OTP limit Exceeded". So kindly check my concern. Req Id: 89876938 dated 02-Jul-2024

Hi, The same amount has been deducted multiple times .i.e i got my diesel refilled from Bharat Petroleum located on Shanti Path Road Delhi on 6th Apr'23 amount Rs 2330.12, the exact same amount got deducted again on 24th Apr'23 . another transaction of Rs 2688.6 was done in 14th Jun'23, this amount got deducted 4 times again on 3rd Jul'23, 11th Jul'23 & 20th Jul'23

Every time I raise a request for cylinder refill, I get the notification that the cylinder is delivered. But I never get the cylinder without making 4-5 follow-ups and complaints with BPCL. I have raised the complaint every time with BPCL, will be evident from the records. Only after raising the complaint I get the cylinder.

My distributors name is "Manav Enterprises, No 114, Shantha Residency, Bengaluru" - Pathetic service. I called his mobile number and office number multiple times and every time he promised that gas will be delivered by today evening or first thing in the morning tomorrow. But I am still waiting. The most recent case, I booked on 20th May, delivery message received on 21st May. But actual delivery still not made. I am still waiting for the gas.

Regards,
Pramod
[protected]

History:
I had BharatGas subscription and I submitted my request to close the account on March-2020, submitted all the accessories and got my deposit money back along with a document (I can't find this document after 4 years). And I left the country after that.

Incident:
I started recieving messages regarding the refill booking and being delivered. I got suspicious so I recollected my credentials and logged into myBharatGas account. First thing which I found that my account is still active, second I saw history of 5 bookings from my account which I didn't make.

Complaint:
I want to register complain against the distributor that he is a fraud, he never closed my account and misusing it (distributor details are below) and I want to register complain against BPCL that I am not able to get in touch with their customer support, not able to register my complain on their portal as portal is failing to accept the OTP.

Distributor details:
ARUSH BHARAT GAS
CODE: 186252
SR NO 37/2 GURAV COMPLEX TEMPO CHOWK VADGAONSHERI PUNE -
411014
Tel. : [protected]/[protected]
E-mail : [protected]@bharatgas.in

Desired resolution:
I want to close my account, unregister my personal details along with KYC details. My consumer number is[protected].
And my sincere request to BPCL, to save their customers accounts from being misused.

I with my husband visited at BPCL petrol pump (Shree Radharani) situated at budge budge M G Road, Kolkata 700137 to refill the petrol on 13.04.2024 at 6.44 PM approx in the evening. Arter refilling we went for making online payment. At the desk there were 3 QR code for payment. They have not said that on which we have to make payment. We made the payment on the QR code which was kept on the desk. After making payment machine speaker also confirmed for receiving the payment. And after that we were ready to move from there. Suddenly they stopped us and shouted on us badly "Hey Stop where are you going? on which QR code you made the payment why did you not the payment on the QR code stuck on the wall of the desk?" and again started to misbehave with us just like we are thief and we are making a crime there. Again they said What is your name? We replied and also asked that why they have kept three QR code there? They started arguing with us in front of another customer. We were leaving but still they were commenting behind us. BPCL can also chek thier CCTV footage for the incident.

I have the following queries from BPCL:

1. I want to ask you if we should have not made payment on that QR code then why that QR code was kept there?

2. Also they have right to ask and confirm the payment but the way that ask was very bad and not tolerable.

I am very much upset with the behaviour of BPCL staff with the customers.

Anand Yadav
[protected]

Good Morning

Sir, I booked my domestic gas cylinder on dated 26/03/2024 Vide my booking reference no 113043. And I have waited for more than 2 weeks and we have not received my gas cylinder till now. While trying to reach out to the Gas Agency, they have been turning me around. I tried to contact the owner of the Gas Agency in Greenfields and I was provided 2 numbers vis a vis for Mr. Yadav and some other person. They informed...

Sir I have filled petrol on 28 Mar 24 at 0645 hrs from D. M & Sons Petrol Bunk
Old Airport Road; Kodihall in my NTORQ @ Rs 99.88 for 5.38 ltrs wherein the tank capacity is 5.8 ltr. The gentleman kept on half pressed the nozzle in place of auto cut system.
I told him not to do so but he kept on doing so. I have made payment through my credit card. The details are as under
Rs.533.36 spent on your SBI Credit Card ending...

The empty cylinder weighed 16.8 kg against 14.1 kg painted on it .

The service is not good. The car does not come for 2 days. The customer has to go to the office location. The service is very dirty

I am a holder of Petrocard - BPCL issued in my name as A.Gangopadhyay. I was away from my home in Navi Mumbai for two years. After my return, the Petrocard is not accepted at the petrol station of BPCL. I have a balance amount deposited against my Petrocard. Please help me activate so that it can be used. Regards, E-mail ID - [protected]@gmail.com
Dr Abhijit Gangopadhyay Mobile - [protected] / [protected]

DEAR SIR,

A Fraudster has made a transaction of Rs. 30371.91/- through razorpay portal from my credit card ending no 9077 on dated 24.01.2024 to your company. There may ne any of your employee involved in this fraud with the fraudster Please refund this amount to the original payment method. I have also made the cyber crime complaint against this regard. Please refund the amouint as soon as possible. If you have any query related to this please write to me on [protected]@GMAIL.COM.

A BPCL PETROL PUMP NAMED OM LALITA PETROLEUM IN MUMBAI (BORIVALI WEST) NEAR LINK ROAD ARE TRYING TO FOOL CUSTOMERS WITH THEIR JUMP START PETROL MACHINES.

If the machines are calibrated by Gov of India respective petroleum authority then meter should ideally start from 0 and so on, but this petrol pump machines start from 0-4, 0-6, 0-7 sometimes.
The petrol pump workers who fill the petrol are telling customers that it is because of high and low pressure of the petrol. So I ask what is the use of Calibration and electronic machines that are being used in such a way.

My only concern is I have requested the petrol pump workers to get it done right and stop misleading people. It’s been 2-3 months they haven’t corrected the machines yet and it jump starts again and again.

I hope concerned personnel will look into this matter as soon as possible for the betterment of the people and corrupt free India.

Thank you.

Amount of Rs 910.0 against Bank ref no. 873948 is refunded on 26/01/2024. You may check the details under payment history section of Hello BPCL.
BPCL

Above is the SMS message I received from BPCL through SMS. No amount been credited to my account and the distributor is asking for their payment from me. Distributor: Arun gas Kottayam
Hence please update me on this urgently.

email [protected]@gmail.com
Ph;[protected]