Bharat Petroleum [BPCL] Customer Care
Bharat Petroleum Corp. Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
3696
COMPLAINTS

Bharat Petroleum [BPCL] Customer Care

Bharat Petroleum Corp. Ltd.

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Address
1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura
Ahmedabad
Ahmedabad District
Gujarat
India - 380014
Landmarks:Near S P Stadium Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 224 344
[Helpline]
162
63


Additional info
Chairman's Office
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3874

Refinery
Bharat Petroleum Refinery, Mahul, Chembur, Mumbai 400074
Tel:
+91 22 2553 3888
+91 22 2553 3999
+91 22 2552 4888
+91 22 2552 4999
Fax: +91 22 2554 2970

Delhi Co-Ordination
ECE House, Post Box No. 7, Connaught Circus, New Delhi 110001
Tel: +91 11 2331 6891
Fax: +91 11 2331 6894

Retail Business Head Quarters
Maker Towers E and F, 12th Floor, Cuffe Parade, Mumbai 400005
Tel: +91 22 2218 9172
Fax: +91 22 2218 2304

Lubricants Business Head Quarters
Bharat Petroleum Corp. Ltd., Bharat Bhavan - II, Ballard Estate, Mumbai 400 001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3801

Aviation Business Head Quarters
Plot No. A5 and 6, Sector 1, Noida 201301, Dist. Gautam Budh Nagar Tel:
+91 12 0247 4161
+91 12 0247 4165
Fax: +91 12 0247 4483

LPG Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2283 2646

Industrial & Commercial Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3671

Chief Vigilance Officer
Bharat Petroleum Corporation Ltd., Bharat Bhavan - 1, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai - 400074
Tel: +91 22 2271 3261
Fax: +91 22 2271 3611

Gas Head Quarters
Bharat Petroleum, Bharat Bhavan - 3, 13 Walchand Hirachand Road, Ballard Estate, Mumbai - 400001
+91 22 2271 3509

View More Information...

Customer satisfaction rating
1%
Complaints
3696
Pending
36
Resolved
53
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Petroleum [BPCL] related photos (206)

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Bharat Petroleum [BPCL] Customer Care related pictures (206)

Bharat Petroleum [BPCL] Complaints & Reviews

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Bharat Gas — Not delivering the cylinder at home in time

 jajo on Jan 16, 2017
My name is Gulnez Begum and I have a conncetion in Bharat Gas and my connection no is 29652 and I am very fed up with services of bharat gas . They are not delivering the gas cylinder in time. After a lot of calls on daily basis they deliver the call. Pls do some thing to inprove the services of bharta gas
mn 8933867518. Today there is era of digitalization but services are not getting improved .
Singh Gas Service 18/202 kurswan ram narain Bazar Knp...
Complaint comments  Read comments Complaint category Other

Bharat Petroleum [BPCL] — Regulator not replaced

 s khadkikar on Jan 10, 2017
Sir iam resident of masulkar colony, my regulator is damaged but the agency assigned to me ie siddhi gas agency has refused to replace regulator saying that the said regulator is not from thier agency although i got it fom them in november 1999 when i frist got LPG connection . now iam cookin food on induction motor help me way out why aarrogance of this agencies still exists make online arrangement for these services too...
Complaint comments  Read comments Complaint category Appliances

Bharat Petroleum [BPCL] — Bharath Gas - not getting delivery at home

 Jasitha on Jan 9, 2017
Sir,

I am one of your old customer recently changed home at Chelannur, Near Parappurath Temple, Kozhikode. Kerala. My Customer No. Is 45007582, Distributor - Sai Bharath Gas Agency.

This complaint is not for me only, it is for my neighbouring Bharath Gas users also. Bharath gas is not getting our home directly from the distributor vehicle. Now we kept our unfilled cylinders and cash in to a house near main road, Muthuvattuthazham. This house is around 2 KM away from our place and collecting it another day . This is very difficult to us. Distributors response isthat...
Complaint comments  Read comments Complaint category Gas Stations

Bharat Gas — Delay for verification of gas stove

 Kiransutar on Jan 8, 2017
Dear sir,
I stay at shivshankar society, bibvewadi, pune. I went to BHARAT Gas of Puspam agency Bibvewadi, Pune, MAHARASHTRA for a new connection. They said that it will given in 2 days . I gave them all the documents they asked for like Aadhar card, Rent Aggrement, Bank details etc on 5 Jan, 2016.

But when they refused to sending person as early, they ask to me call particular person as it for verification of gas stove. I had call the particular person but he also refusing the same and say don't call me again. Still he not come for the same. He is delaying the same and say...
Complaint comments  Read comments Complaint category Gas Stations

Bharat Petroleum [BPCL] — Regarding services

 ashu1796@gmail.com on Jan 7, 2017
Sai gas service, antophill, I have booked my gas on 5th Jan 2017, and when I have visited to the office for gas, Mrs sapna on counter told that they will send gas to resident, but it was urgent because of our family festival celebration, then I call on customer service no 022225748628, about the matter, then Mrs sapna reply me rudely and till now they have not send gas cylinder.so I humbly request you to consider this case seriously and please take action on the service provider....
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

Bharat Petroleum [BPCL] — Amount debited from bank but not reflected in petro card.

 prafull bharti on Jan 7, 2017
Dear sir / madam,

This is reference to the above said subject, in last month i. E. 29th of december i have transferred the sum of rs.3000/- to my petro card, but the money was not yet credited to my account.
In spite of continues follow up with their team over toll free, in fact i did share the transaction id of the transaction, but they people failed to sort out the issue.
Ultimately it resulted lost of my rs.3000/-.

I would requesting you to involved and get the matter resolved as soon as possible.

Thanks & regards
Prafull...
Complaint comments  Read comments Complaint category Online Shopping

Bharat Petroleum [BPCL] — Additional cylinder request is pending since 6 months

 JagdeshVV on Jan 6, 2017
Hi,
I am a bharat gas customer.
I walked in multiple times to my distributor(hind electronics, shsikpet, hyderabad) for requesting additional cylinder.
I was told to come back after 15 days every single time i walk in or make phone call.
My consumer number is 71808243

So for tracking i placed a online request through app and below are its details for your reference.
**********************************
Registration for second cylinder
Request Id: 3519265
Request Date: 13-08-2016
Status: Yet to be processed
**********************************
Complaint comments  Read comments Complaint category Gas Stations

Bharat Petroleum [BPCL] — Not providing the gas cylinder at appropriate time and no home delivery

 Abhinek on Jan 4, 2017
I am a consumer of bharat gas of your unit at bodhgaya, domuhan branch(gaya), bihar .I am not satisfied with the service provided by this unit .Even after 15 days to the online booking of the cylinder, they are not providing the cylinder at my house. Even after visiting the branch they are not providing the cylinder (not once but 7 times in the span of 15 days, I HV visited the branch ).I think they are doing illegal supply or black marketing of the cylinder. Please contact them and solve out the problem, and provide the service to the earliest
Consumer no-2946(consumer at Shivam gas agency)
Complaint comments  Read comments [3]Complaint category Gas Stations

Bharat Petroleum [BPCL] — Deactivate my LPG giveup subsidy request

 Malyasing Awase on Jan 2, 2017
Dear Sir, my customer id is 29281958 and distributor code is 351879.Connection of BPCL from Shegaon City .I request you to deactivate Lpg Gas subsidy give up request which is by mistake. Please kindly sanction subsidy.I need subsidised Gas connection. Sir I felt that it asking for payment against booking.Please activate my subsidy on Gas connection. Please do the needful....
Complaint comments  Read comments Complaint category Gas Stations

Bharat Petroleum [BPCL] — Delay in receiving bharat petroleum cylinder

 Ajay30 on Jan 1, 2017
I am ajaypal singh.. I am very annoyed by the service of the distributor.. I always book a cylinder.. And i receive it after 25 days that to after calling them million of times... I request you to pls rectify my problem as it is very difficult to manage...
Name-ajaypal singh
Agency name-hlrdc bharat gas hisar, haryana.
Consumer number-51502770
Order number-81714...
Complaint comments  Read comments Complaint category Gas Stations

Bharat Petroleum [BPCL] — Extra charges on delivery

 reachimranm1 on Dec 31, 2016
C.no 21926
Tv no 4065252257
Sri Sai enterprises
477/1 vlr-ctr main road
Gandhinagar Vellore 632006
The above mentioned agencies is charging rs50 extra charges over and above the bill.at the time of delivery please take an action in regard and let me know...
Complaint comments  Read comments Complaint category Gas Stations

Bharat Gas — Change my gas regulator

 Kunjan Sharan on Dec 29, 2016
Sir,
My consumer no. is 5125 . My regulator is not working properly and when I inform to distributor PRIME GAS AGENCY DHAIYA ROAD, DHANBAD, JHARKHAND.He is not changing my regulator and troubling me from 15 days telling and that he will change but he is not doing it till today 29.12.16. And give me Rs250 for a new regulator, but he will not give the bill. he told before that he will change the regulator in Rs20.
Is it necessary to give Rs. 250/- to change the regulator...
Complaint comments  Read comments [1]Complaint category Gas Stations

Bharat Petroleum [BPCL] — Delay in receiving Gas Cylinder.

 Kuntala Guha on Dec 26, 2016
Dear Sir,

I am Kuntala Guha, 72 years old lady. My comsumer no. is BI 9847. My Distributor is Balaram distributor, 41/H Block C, New Alipore, Kolkata - 53. I have booked for Bharat Gas Cylinder on 29.11.16 booking number is 87567. I have not yet received my cylinder. While I telephone them for confirmation they informed me that I have not booked my cylinder. I am in awkward situation now and need you help to solve the matter.

Sincerely
Kuntala Guha
mob : 9836113798 / 8334022649...
Complaint comments  Read comments Complaint category Gas Stations

Bharat Petroleum [BPCL] — Distributor is not taking cheque and online payment and taking more than charge

 ranjeetsngh827 on Dec 25, 2016
I have taken a lpg gas connection from gurukrupa agency thangewadi kalyan east
For domestic use this connection was subsidised and requested for on line pay ment but he did not be agree and taken cash 8600 which is more than legal charges.
Pl. Take appropriate action against them.
Kindly inform
Secretary petrolium ministry india gvt
Pmo office india...
Complaint comments  Read comments Complaint category Business & Finances

Bharat Petroleum [BPCL] — Change my mobile no

 Manishnath Vatsa on Dec 25, 2016
Sir/madam, it is to be informed that my bharat gas distributed is surya enterprises, dalsinghsarai, samastipur, bihar, the mobile no.registerd with gas Agencies has been lost 1 year ago, I had complaint several times to change my mobile no.i am having problem while has booking, and I have complaint about it to my has agency but didn"t get any satisfying response, so please solve this problem as soon as possible, my consumer no-56976298, my current mobile no-9162947465, address-Manish nath vatsa
S/o, Vishwanath choudhary
Rampur-Jalapur, dalsinghsarai, samastipur, bihar, pin-848114...
Complaint comments  Read comments Complaint category Mobile Handsets

Bharat Petroleum [BPCL] — Refused to redeem citibank credit card reward points

 Vyomesh Bhawsar on Dec 23, 2016
On monday 20th of december around 7.30 am the undersigned visited bharat petroleum fuel station, ravi automobiles in dombivli to fill petrol.. After filling i gave my citi bank credit card & asked the filler to redeem my reward points.

I was denied for using this offer for reason not known. Please kindly inform the fuel station to let the customer redeem his reward points hereafter.

Regards

Vyomesh bhawsar...
Complaint comments  Read comments [1]Complaint category Credit Cards

Bharat Petroleum [BPCL] — Fuel

 Ashadeeka on Dec 20, 2016
Today am going to erukancheri vyasarpadi bharat petroleum fuel station for filing the fuel one lady is there her name tamizharasi she is only handling me I paid 100 rs for filling the fuel to my two wheeler but within a minutes she put the petrol to my tank then stop for the pump but my tank was not filled for which amount I paid there and she is not at all give me the bill also at the same time she is handling very rudely there is no response for the customers my neighbours also facing same problem in this petrol bunk with the same lady am really very upset because of she is cheating me and my...
Complaint comments  Read comments Complaint category Other

Bharat Petroleum [BPCL] — Transaction dispute

 Samrat Halder on Dec 19, 2016
Dear sir
This incident took place in kolkata, on 16th December 2016 at Camac street Bharat Petroleum pump.
At the Camac street petrol pump kolkata, after refuelling my tank with high speed diesel the bill came to 2, 700 INR which I decided to pay via my SBI-ATM cum Debit card. I swiped the card many times with two different EDC machines, And got deducted seven times.
Four transaction of the said amount has been reversed back to me at the same time.
But two such transactions has not been reversed back or credited to my account.

It may be my Banks fault but...
Complaint comments  Read comments [1]Complaint category Gas Stations

Bharat Petroleum [BPCL] — Complaint/grievance: pathetic services at bharat gas (Mahavir gas agency)

 Adv. RAHUL VERMA on Dec 19, 2016
Dear sir/madam,

Re. – complaint mahavir gas agency (Bharat gas)
Request id - 31987173
Previous request id - 31787336

I have applied for new lpg gas connection and i am putting following things date wise:

On 26.11.2016 - first time i visited mahavir gas agency for new lpg gas connection. It was 4:30 pm, they informed within 2 days i can get new connection but i need to come before 4 pm.
28.11.2016 - i came back on next working day i. E. Monday, i took all necessary forms and within an hour i submitted all the duly filled forms along...
Complaint comments  Read comments Complaint category Government Organizations

Bharat Gas — Regarding price of lpg cylinder

 Abdul24 on Dec 16, 2016
Good day sir

Name : abdul malik
Gas no:1672
Company satya bharat gas agency
Place : tiruchirappalli, tamil nadu
Today (16-12-16), i received lpg gas cylinder from bharat gas. And it's price is rs.624 per unit, i want to know is the reasonable amount what i had paid for it. Also want to is this under subsidy or does it crossed subsidised no of cylinders....
Complaint comments  Read comments [1]Complaint category Gas Stations

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