Bharat Gas — Distributor harassing to change Agency

I am consumer since 1992. My consumer No. is 4537, Pushpam Gas Agency, Pune, Maharashtra, Code No.112243 This distributor is nearest to me. I am senior citizen and can not go to distant Agency. Present distributor is harrasing all the consumers residing in our Housing society as well as on Satara Road saying that it is not possible for me to supply cylinder on Satara Road. He is telling us to go to another Agency on our own.He is not giving anything in writing saying that Bharat Petroleum co. has asked to transfer bulk connections to another Agency. Please let us know the facts from the company. Booked cylinder is not delivered within reasonable time, Delivery man asks extra money, Office staff give rude replies on phone and personally. Phone is kept engaged throughout. URGENT