Bharat Gas — Force for purchasing non LPG products

Address:

Ghaziabad, Uttar Pradesh

My Name is Raghavendra Kumar Gupta and I am a customer of bharat Gas LPG from Kamla gas service, Ghaziabad, (U. P.) Since 18th October 2014. My LPG customer ID is[protected] First time when I had visited to distributor point for purchase new LPG connection than they forced me for purchase non LPG products (pressure cooker, solar lamp and hot plate). After ignoring by me for purchasing such type of non LPG products they said, this is a government rules and if you will not purchase these products than we will not provide new connection for you. I said, Bharat Gas have not apply such type of any rule and here are no any such type of government rule also. I also said that I had received a email from bharat Gas and there are not mention such type of any rules. There are clearly mentioned that customers are independent for purchasing non LPG products. After 1 hours of discussion finally they had not become agreed for providing new LPG connection without non LPG products. So That time I had been purchased a new connection for Rs.6800.00 with non LPG products (value Rs. 4500.00) in very typical conditions. Further When I have visited to distributor point on 11 feb 2015 for booking 2nd cylinder. Further they was forcing me for purchase non LPG products (solar lamp and pressure cooker etc.) After ignoring by me for purchase these product they done misbehavior. They had not been provided me 2nd cylinder till right now but on the website showing cylinder has been delivered and you have already hold 2nd cylinder. I had register many complain in customer care but no response received from there. Respective complaints numbers are, 460416, 457051, 460675, 468466, 469327, 475378. Customer care provided me a mobile number of a sales officer saurabh shah [protected] that he will resolve your complaint but when I called this mobile number than he replied '' I am not saurabh shah and I do not know any saurabh shah''. Finally I am feeling a lot of frustration. Kindly resolve my problem as soon as if possible because I am depending on market for my daily gas requirements right now in absences on any other 2nd option. Thanks, Raghavendra. [protected] [protected]