Bharat Gas - Lvn Gas Agencies — Cylinder is not delivered even after 20 days from the date of booking

Address:

Bangalore, Karnataka

Consumer ID: 53527368 Booking Confirmation ID:[protected] Phone: [protected] Booking was made on 08/Apr/2015 and not delivered till today (28/Apr/2015). We have been following up at least from past 15 days and everyday they are telling, it will come today. Friday (24/Apr/2015), we went to the agency to ask the status. The lady sitting there was not answering properly, in the end she said it was out for delivery. They gave the mobile number of delivery person, which is switched off when called. He never came, refill not delivered. Next day (25/Apr/2015), again my cousin went to see them. There were plenty of consumers visiting the agency with complaints. The agency office size is very small and the people sitting there look like college drop-outs. My cousin checked if he can get the empty cylinder and take the filled one, they said that wouldn't be possible. They said it would definitely get delivered that day. Didn't get the cylinder that day. When called them in the evening they said they will working on Sunday since there are many pending deliveries which was false information. Sunday they were closed. Monday (27/Apr/2015), they kept the phone aside and no possibility to talk them only. Tuesday (28/Apr/2015), we called them again, a lame/lazy fellow was talking. Asked some questions, which area, what is the name, when did you book, when I told him it is Bellandur, he said it will come tomorrow. I doubt if it will get delivered tomorrow also. There is a Customer Care number mentioned in Bharat Gas website, which is[protected], which is never connected. Is there someone or some authority to monitor these things, take some action? Why is taking months to deliver the cylinders only for this agency? Who gave these people distribution/agency permission, when they are not able to deliver cylinders in months?