Bharat Gas — Problem While getting the Additional Cylinder

Address:

Tiruvannamalai, Tamil Nadu

Hello Greetings! Am writing this email on behalf of Mr. Vijaisrinivasan Consumer no: 60678780. Since he was in abroad till April-2015 and his mother was using this gas connection in their home. Am bother of Mr. Vijaisrinivasan and below is the issue with SRI KUMARAN BHARATGAS AGENCIES. 1. Nov-2014 myself and vijaysrivasan mother went to the SRI KUMARAN BHARATGAS AGENCIES and asked for second cylinder and they said make the RS: 3500 and get the cylinder on spot and we were come back. Since we are planned to get on Jan2015. 2. 9th-Jan-2015 we(Vijaisrivasan mother and myself) went to your Bharat Gas "SRI KUMARAN BHARATGAS AGENCIES" and we have requested them for additional cylinder(Second cylinder) and the reception women staff told that we have pay RS: 4500 (four thousand five hundred) to get one additional cylinder on the spot itself. 3. I was asked them why this much amount i have to pay only for additional cylinder "reception staff told that she is not much aware of that and she told us to contact the manager of the agency". We both went to manager and told the same story and the manager told us to pay (Rs: 4500- we have to pay to get the additional cylinder). 4. We have asked them why should we have to pay Rs:4500 for one cylinder ? the actual cylinder cost will be Rs:1450 only and they Lady manager was conveying this has to be paid then only they will provide the additional cylinder and every one paying like that only. why you are asking the question. "I would like to know what is the one cylinder cost as per the bharat gas corporation" and why they are asking this much amount?" 5. I know they don't have any answer for my question and they were started diverting me saying that why you need 2 cylinder, since we were used only 3 cylinders in year of 2014. “As I know one family required 2 cylinder (one for current use another one for backup refilling period). Why they are asking this question to us, if that is the case first time itself they have to ask this question to us right ?, after we didn’t agree to pay Rs: 4500 then only they were started saying this" 6. After this discussion the gas agency Lady Manager saying they are not issuing additional cylinder now and asking us to come back after 15 days to get the cylinder. “if this the actual case then first time itself they have to convey to come back after 15 days right, then why they were asked us to pay Rs:4500”, note: In mean time some Village people are paying Rs:4500 and getting the additional one cylinder. 7. Finally she is not ready to give the second cylinder for 1450 and she want to pay 4500 to get additional cylinder and also she is delaying us and telling to come back 15 day etc. “We are travelling almost 25KM from our home to this gas agency for this and they were telling this kind of reason and delay in the issue of second cylinder because of the donation amount” Kindly take my concern and let us know ASAP. Regards, Santhanam M +[protected] +[protected]