Bharat Gas — regarding subsidy concept

Address:

Panchkula, Haryana

i am Ashok kumar and living in kalka (panchkula) . i submit aadhar card and passbook of bank in bharat gas office (panchkula) but after 25 day when i ask to bharat gas office employee, that my aadhar card is submitted or not. he says you are not eligible to get subsidy... i ask what is the reason, and why i can't get the subsidy. he says i don't know. in this case what i do...so please tell me.