[Resolved]  Bharat Gas — Reminder 3

Address:

Chennai, Tamil Nadu

Hai Gud Evening everybody! I am G.Murugan, working in BCD Travels Pvt Itd. I am living in Thiru.Via Ka Nagar, Chennai –83. In our kitchen we are using Bharat gas LPG and my consumer no is 20345369 via M.K.Enterprises Agency, Thiru. Via Ka Nagar. Last March’14 I booked and received one full cylinder to my kitchen via this agency. Due to my wife maternity, she will go and stay with her parents few months, so that I cannot use this newly booked cylinder in my kitchen for cooking. In this situation last month i vacate the above address and shifted entirely my home to nearby my father-in-law location at No:70, 2nd Main Road, Jayalakshmi Nagar, Thirumullaivoyail, Chennai - 60 and also I transferred my bharath gas at Athipet Main Road, Ambattur, Rajni Gas Agency with all formalities. After one month gap we ready to use that previous booked cylinder (March month) in my kitchen but I wouldn’t fix the regulator in to the cylinder mouth properly, we maximum tried to fix it but could not done. Therefore we use to call the rajni gas agency for emergency. One representative came to my home behind of rajni gas agency forcheck it and he said the cylinder mouth is too larger than regulator mouth so you must be change the cylinder only. And then I asked him when I got the replacement of this cylinder to new one. The represtative of rajni gas agency replied me this cylinder was not supplied by our’s you may ask your pervious agency (M.K.Enterprise) where did you booked and received this last cylinder. I said to him how it’s possible I changed that agency now to our’s (rajni gas agency) ? Supply of agencies may be different but they supplying of product (Bharath gas) are universal okey then u must only changed to me and the representative said to me I convey to my management side they will contact you about this and he is went to back. From the rajni gas agency side I did not received any calls, in-between I booked another cylinder in the month of june ‘ 14 for my kitchen for continue to cooking. Two days back I only called and asked about this, the rajni gas agency said we take back the cylinder (without cost) and deliver the new one with actual delivery cost of cylinder to you else you can replace the cylinder to same agency from where did u received. In continuation above matter, I call frequently both of the agencies to sort out the problem but both of them did not answer me properly. In other side I also registered my complaint to bharat gas toll free [protected] on 18/06/14 and my complaint no is 170486 .Against my complaint two times I have received call from the agency and they said to me you come to direct my office and see the manager but I replied them I am working in travels so I didn’t come to your office directly mean while working days and I explained my problem to them via phone calls. Thereafter no calls from any side. I want to know the status of against my compliant so that I called on 23/06/14 again the toll free number but they said your complaint number 170486 was closed. Its most dangerous to me to kept the old full cylinder without using it in my kitchen past 2 ½ months. If there is any incident happened the whole response will be go to bharath gas and his agency (rajni gas agency). Still the problem was not come to the end from both the agencies. More than three times I was registered my complaint against bharat gas. My complaint number are first time 170486 dt 23/06/14, second time 183147 dt 09/07/14 and now third time 190170 dt 18/07/14. Against my third complaint Ms. Ashima from bharat gas admin called me and get the details about this and she told we will contact shortly . Still no one contact to us. Thanks & Regards, G.Murugan