Bharat Gas — Transfer of my connection not done

Dear Sir, I visited devmogra gas agency located in mira road for having my connection transferred to pune from mira road east, mumbai. I was told that the connection is blocked and needs to be unblocked first and then the transfer request can be put through. This was my first visit from pune to devmogra gas agency mira road. i tried calling them after a week or so but no one answered the call. Then i travelled from pune again to devmogra gas agency only to know that the request was never submitted. this time i took the mobile number of the person whose name is prabhakar. He asked me to call after 15 days and confirm if the connection has been unblocked.I called him and he confirmed that the connection has been unblocked. I then asked my sister to visit their office only to know that the connection is still blocked. Please help me with this or guide me as to how i can get this isue resolved.